Sep 2021 – Sep 2023 · 2 yrs

• Spearheaded the Microsoft Browsers team, overseeing end-to-end customer issue resolution and support for Microsoft browsers. Mentored and guided team members, fostering skill development and contributing to team growth. Conducted training sessions for new hires, ensuring seamless onboarding and knowledge transfer. Collaborated effectively with the global team to drive cross-functional initiatives and achieve project milestones. Delivered technical presentations and sessions to internal and external stakeholders, enhancing product awareness and user understanding. Managed coverage and alignment of team activities with business objectives, optimizing performance and results. Played a key role in business continuity planning, ensuring uninterrupted service delivery and mitigating potential risks.

Nov 2017 – Aug 2021 · 3 yrs 9 mos

• Provided expert technical support for Microsoft browsers (IE, Edge), addressing customer issues comprehensively and ensuring end-to-end issue resolution. Conducted in-depth web code debugging encompassing HTML, CSS, and JavaScript, leading to effective problem identification and resolution. Developed browser extensions to enhance functionality and resolve application performance issues, contributing to a seamless user experience. Analyzed and diagnosed code-related and browser core functionality issues, implementing necessary fixes to optimize browser performance. Assisted customers with queries related to browser settings, proxy configuration, and policy setup, ensuring optimal browser usage and security. Proficiently handled network log analysis to identify and troubleshoot connectivity and performance problems, facilitating efficient issue resolution. Collaborated with cross-functional teams to address authentication-related issues, enhancing user accessibility and system security.

Jan 2016 – Nov 2017 · 1 yr 10 mos

• Provided expert technical support for Microsoft browsers (IE, Edge), addressing customer issues comprehensively and ensuring end-to-end issue resolution. Conducted in-depth web code debugging encompassing HTML, CSS, and JavaScript, leading to effective problem identification and resolution. Developed browser extensions to enhance functionality and resolve application performance issues, contributing to a seamless user experience. Analyzed and diagnosed code-related and browser core functionality issues, implementing necessary fixes to optimize browser performance. Assisted customers with queries related to browser settings, proxy configuration, and policy setup, ensuring optimal browser usage and security. Proficiently handled network log analysis to identify and troubleshoot connectivity and performance problems, facilitating efficient issue resolution. Collaborated with cross-functional teams to address authentication-related issues, enhancing user accessibility and system security.

Apr 2014 – Jan 2016 · 1 yr 9 mos · Noida, Uttar Pradesh, India

• Spearheaded the development of the Hike Management portal, a crucial tool for managers, utilizing Oracle SQL procedures and simple ASP.NET, along with HTML, CSS, JavaScript, and Bootstrap. Collaborated with cross-functional teams to design and implement an intuitive user interface, contributing to enhanced user experience and streamlined data management. Facilitated managers in streamlining the process of salary increase management. Collaborated extensively with HR to manage and maintain a confidential employee salary database. Drove efficient project completion to meet strict deadlines with precision.

Jan 2013 – Jan 2014 · 1 yr · On-site

• Developed and optimized the user interface for the online assessment platform http://facenow.in/ , catering to placement preparation and evaluation needs. Took on the additional role of a Technical Trainer, providing guidance and knowledge transfer to students, fostering technical skill development.