Apr 2017 – Apr 2020 · 3 yrs · Pune Area, India

• Driving change management in the area of APAC credit risk reporting, both IB and PB

Apr 2016 – May 2016 · 1 mo · Gurgaon, India

• Summer intern- Finance and accounts
• A comparative financial analysis of the big 4 steel manufacturing companies of India and establishing whether raw material security is an important factor for driving competitiveness in the Indian steel sector:
• To understand the various financial parameters affecting the performance of the steel making giants, to analyze and to find out the valuation of these companies and hence get an overall investment snapshot of this sector. This would also help in providing a scope of improvement in required parameters and in understanding how the peer companies are managing the problem of falling steel revenue owing to cheap steel imports from China. Also, this project would focus on a panel data analysis using R software to check which of the chosen parameters has an impact and explains variations in the sales turnover of the steel companies.

Dec 2015 – Mar 2016 · 3 mos

• Equity research Live project for the rubber and tyres industry

Jul 2013 – Jun 2015 · 1 yr 11 mos · Kolkata Area, India

• Responsible for handling the service franchisees and the critical customer escalations in his/her respective areas.Bridged gaps in service delivery based on customer feedbacks, feedback from call center and service escalations from dealers and distributors; Minimized warranty consumption costs of the branch based on historical consumption patterns at customer touch-points and component-wise quality information.Ensured business performance on a quarterly basis and credit standing on a monthly basis for key accounts so as to meet quarterly sales & monthly credit targets.
• Key Responsibilities:
• Handled service franchises and inventory management
• Managed customer service escalations
• Managed spare Parts of up-country franchises
• Tracked defective machines at warehouse and dealer point
• Key Assignments/ Initiatives:
• Customer Connect Programme, West Bengal: Aimed at connecting to all existing customers via phone calls, giving them free servicing and in turn satisfying them and enhancing additive-accessories sale
• Intellicon Project: Used to map and enhance the potential of the call coordinators of the branch

Dec 2011 – Jan 2012 · 1 mo · Durgapur Area, India