Sneh Deep

Operations Associate

Gurugram, Haryana, India8 yrs 7 mos experience

Highly Stable

Key Highlights

Managed 600+ corporate accounts with >95% satisfaction.
Improved operational efficiency by 20% through process optimization.
Spearheaded outreach campaigns increasing response rates by 35%.

Stackforce AI infers this person is a Product Management professional with expertise in SaaS and Fintech industries.

Contact

Skills

Core Skills

Product DeliveryStakeholder ManagementOutreach StrategyMarket ResearchCustomer SuccessRevenue Growth

Other Skills

End to End DeliveryGrowth StrategyCustomer InsightsProduct led thinkingCustomer Relationship Management (CRM)Supply Chain OperationsCustomer RetentionCustomer Lifecycle ManagementCross-functional CommunicationKey Client RelationshipsMandarin LanguageQuality AssuranceSupply Chain ManagementCommunicationSurvey Research

About

Who I Am & What I Do I’m a customer-obsessed professional transitioning into Product Management after 8+ years of managing enterprise clients across APAC, China, and Europe. I’ve worked at the intersection of customers, revenue, operations, and product teams, translating business needs into actionable solutions. Today, I’m channeling that real-world client experience into building products that solve meaningful problems at scale. #What I Bring to the Table -Managed 600+ corporate accounts with >95% satisfaction and repeat business - Improved operational efficiency by 20% through process optimization and cross-functional collaboration - Led 150–200 monthly SaaS engagements across APAC & China (Mandarin-speaking) - Strong foundation in customer lifecycle, retention strategy, onboarding, revenue forecasting & CRM (Salesforce) - Currently strengthening my product thinking through a Post Graduate Certificate in Product Management (Market Research, Strategy, Design Thinking, Retention) #What Drives Me I’m deeply motivated by turning customer insights into scalable product decisions. I want to build products that don’t just ship features, but create measurable value. My goal is to step into a Product Manager role where I can combine business acumen, user empathy, and data-driven thinking to drive growth and long-term impact.

Experience

8 yrs 7 mos

Total Experience

1 yr 11 mos

Average Tenure

11 mos

Current Experience

Publicis sapient

Senior Process Associate - Product Delivery

Jun 2025 – Present · 11 mos · Gurugram, Haryana, India · Hybrid

⭐ Led the end-to-end development of investment reports and client review decks for global stakeholders, improving delivery turnaround time by 25% while ensuring 100% data accuracy through structured quality validation processes.
⭐ Collaborated cross-functionally with client relations, performance, and analytics teams to streamline content workflows, reducing rework cycles by 30% and enhancing stakeholder satisfaction scores.
⭐ Identified gaps in reporting consistency across deliverables and implemented standardized documentation frameworks, increasing operational efficiency by 20% and strengthening brand alignment.

Stakeholder ManagementEnd to End DeliveryProduct Delivery

Verbatim advisory group

Outreach Specialist - Growth Operations

Aug 2023 – Apr 2025 · 1 yr 8 mos · Remote

⭐ Spearheaded APAC (China-focused) outreach campaigns targeting senior decision-makers, optimizing messaging through A/B experimentation and increasing response rates by 35% while generating 150–200 qualified monthly engagements.
⭐ Analyzed engagement data and customer feedback trends to refine targeting strategies and value propositions, improving lead-to-conversion rates by 22% and strengthening regional pipeline predictability.
⭐Collaborated with sales, research, and operations teams to streamline outreach workflows and localization strategies for the China market, reducing turnaround time by 30% and enhancing stakeholder satisfaction.

Market ResearchGrowth StrategyOutreach Strategy

Currencies direct

Corporate Account Manager - Customer Success & Revenue Growth

Dec 2019 – Jul 2023 · 3 yrs 7 mos · Mumbai, Maharashtra, India

⭐ Owned the end-to-end lifecycle of 600+ corporate clients, proactively identifying unmet needs and implementing engagement strategies that improved retention to 95%+ and increased repeat transaction volume by 20%.
⭐ Analyzed client transaction patterns and behavioral trends to uncover revenue optimization opportunities, influencing solution recommendations that drove a 15% portfolio growth year-over-year.
⭐ Partnered with compliance and operations teams to redesign onboarding and KYC workflows, reducing activation turnaround time by 30% and improving new client conversion rates.
⭐ Leveraged CRM insights and performance metrics to refine account segmentation and prioritization strategy, enhancing forecasting accuracy and increasing team productivity by 25%.
⭐ Synthesized recurring client feedback into actionable process improvements, streamlining service delivery and reducing churn by 18% through improved customer experience touchpoints.

Customer InsightsProduct led thinkingCustomer SuccessRevenue Growth