Som D

Operations Associate

India6 yrs 1 mo experience

AI EnabledAI ML Practitioner

Key Highlights

Achieved 153% revenue growth in sales.
Expert in data analysis and business intelligence.
Strong background in customer relationship management.

Stackforce AI infers this person is a Sales Operations Specialist with expertise in Real Estate and Banking sectors.

Contact

Skills

Core Skills

Sales OperationsBusiness AnalysisMarket IntelligenceCustomer Service

Other Skills

Microsoft Power BINegotiationObjection Handling (Sales)Customer SatisfactionGenerative ImagingCustom GPTsLoveable AIClaude SkillsC++C (Programming Language)Object-Oriented Programming (OOP)Low-Level DesignArtificial Intelligence (AI)CanvaBusiness Intelligence (BI)

About

As a Sales Operations Specialist L2 at NoBroker.com, I contributed to subscription revenue growth by helping property owners convert leads into successful subscriptions. My role involved delivering personalized customer experiences, managing escalations, and collaborating with the team to exceed sales targets, resulting in significant revenue contributions. Currently pursuing an MBA in Business Analytics at Jain University, I focus on honing my skills in data analysis, AI applications, and business intelligence. With expertise in tools like Microsoft Copilot and Canva, I am motivated to bring data-driven insights to support market research and strategic decision-making in business operations.

Experience

6 yrs 1 mo

Total Experience

1 yr 5 mos

Average Tenure

5 mos

Current Experience

[24]7.ai

Technical Support Specialist

Jan 2026 – Present · 5 mos

Technical Process | International Client Experience

Nobroker.com

3 roles

Senior Sales Specialist L 2

Promoted

Jan 2025 – Dec 2025 · 11 mos · On-site

Responsible for converting qualified leads into successful subscriptions for property owners looking to rent or sell their properties.
Delivered personalized customer experience by understanding client requirements and offering suitable subscription plans.
Handled escalations effectively, ensuring smooth resolution and improved client satisfaction.
Achieved 153% overall revenue growth by consistently exceeding sales targets.
Revenue Contribution: Gross Revenue of 1 Crore over the years.

Business AnalysisMicrosoft Power BISales Operations

Sales Operations Specialist L 1

Aug 2024 – Feb 2025 · 6 mos · On-site

NegotiationObjection Handling (Sales)Sales Operations

Sales Operations Specialist

Jan 2024 – Jul 2024 · 6 mos · On-site

Conducted market research to identify real estate market trends for selling and renting properties.
Managed client relationships through effective communication and negotiation skills.
Collaborated with team members to generate leads and drive cross-selling and upselling opportunities.

NegotiationObjection Handling (Sales)Sales Operations

Dbs bank

Banking

Aug 2022 – Nov 2023 · 1 yr 3 mos · Chennai · On-site

Handling Enquiries
Transaction Assistance
Account Services
Compliance & Security
Product Guidance

Customer SatisfactionMarket IntelligenceCustomer Service

Career break

Professional development

Mar 2020 – May 2022 · 2 yrs 2 mos

Prepared for National level recruitment exams and various defence examinations. Studied about Indian
Geopolitics, Economy , Indian History, Geography and Political Science. (India under British Rule to Union of India)
Have gone through how International relations and affairs takes place. How big economies were built and societal values. Studied about World War 1 and World war II and how it shaped the global world and economy based on Socialism, Communism and Capitalism.
Soft corner for Philosophy and Psychology.