Sona Jones — Operations Associate
Professional Profile: I’m a consultant/training professional with twenty-seven years of Generalist work experience including five which had specific Organizational Development responsibilities in the area of Retail /Customer Care and Services. Have spent nearly twenty years in the Learning & Development domain and facilitation. Have extensive functional capabilities in the role of client interfacing and training & development; having conducted training intervention and provided learning solutions for various companies in the Govt./PSU, Institute, Retail and Enterprise/SME Verticals to meet their diverse business objectives. Retail Programs for Employability, Corporate Trainings, Workshops Conducted for various companies at multiple Organizational Levels (Executives,Supervisors/Middle Management, Senior Managers) . Have trained over 60,000 personnel at various levels of Management . Organizations Trained – Genpact, IBM Daksh, Dell International, Toyota Kirloskar Motors, SBI Life, IDBI Bank, Axis Bank, HDFC Bank, GTL, Hutch, Cadbury/ Kraft Foods, Merck Millipore, Fortis , Ranbaxy, Johnson & Johnson, Dabur India, Ayurvet , Unicharm, Godrej Agrovet, Godrej & Boyce, NHPC, Punjab Infotech , ITI, LIC, Punjab Infrastructure Development Board , Indian Airforce, Modern Steels & Diaries, Chandigarh Administration – IT Deptt., Punjab University, Cheema Boilers, Bhakra Beas Management Board, Jupiter Aqualine, Domino’s India, Citi Bank (DRA), Maruti Suzuki India Ltd. ,ITL, Ericsson , Hutchison – Vodafone, Hero Motocorp Ltd, Rockman Industries, CLAAS Tractors, Micromax Informatics, JCBL (Audi), Mahindra Finance, DHL, Godrej Consumer Products Ltd, Sony India, ONGC, Indian Oil,Tata Steel , HMEL, Torrent Power, Castrol, Adobe etc.
Stackforce AI infers this person is a Learning & Development expert in the Customer Service and Retail sectors.
Location: Chandigarh, India
Experience: 26 yrs 8 mos
Skills
- Training & Development
- Behavioral Coaching
- Customer Relationship Management
- Customer Acquisition
- Training Delivery
- Training Management
- Customer Service Management
- People Management
- Customer Service
- Customer Care Management
- Customer Care
- Sales Management
Career Highlights
- Trained over 60,000 personnel across various management levels.
- Extensive experience in Learning & Development and facilitation.
- Expertise in customer relationship management and training delivery.
Work Experience
Frankfinn Aviation Services Pvt. Limited
Professional Training and Development Specialist (3 yrs 1 mo)
Customer Acquisition Manager / Training Delivery Specialist - CRM , OB & Soft Skills Domain (5 yrs 5 mos)
Re'equil India Private Limited
DGM - Customer Relationship Management (2 mos)
Hero Mindmine
Lead Training Manager : Enterprise Solutions ( Corporate & PSU Vertical) (6 yrs 4 mos)
Senior Training Consultant ( Retail & Institute Vertical) (7 yrs 3 mos)
Reliance Communications
Customer Service Specialist (7 mos)
Toyota
Customer Care Manager (1 yr)
Modi Korea Telecommunications Ltd - Modipage
Customer Care Officer (1 yr)
Essex Farms Private Limited
Sr. Banquet Sales Executive : Corporate (Deployed at CII, Chandigarh) (2 yrs)
