Jan 2024 – Dec 2024 · 11 mos

Jan 2022 – Dec 2023 · 1 yr 11 mos

• Unlocking Product led growth for Flipkart via category experience enhancement and growth initiatives for mobiles,large and electronics.
• Working on exponential scale up of the following product constructs :
• 1. 2 Wheelers Growth : Unlocked 30x scale for 2 Wheeler business by Building local serviceability for 2 wheelers category via a separate search cluster , new search algorithm and promise checks. Business has already scaled 20x YoY till July-23
• 2. Service provider bundling with Phone: Built first in India and first for Flipkart disruptive construct.
• Unlocked tier 2 market share for Flipkart by building service provider bundling construct with a novel shopping experience and fulfilment journey.
• Once service provider offer (with locking) is chosen in shopping journey by customer, there is an upfront discount on phone, and automated locking gets enabled in the post order fulfillment flow via 3rd party API integrations.
• 3. Virtual Showroom for 2 Wheelers: Web 3.0 solves for Electric Vehicles, Mobiles , Electronics and Large Categories: Immersive experiences using 3D models and interactions for relevant category use cases -
• Filed patents on industry first and innovative use cases
• 4. Buy Now Pay Later: Grew Paylater and EMI user base by 5x through product-led interventions across the pre-purchase shopping journey for new customer on-boarding and adoption from approved customers.

Jan 2021 – Dec 2021 · 11 mos

• Payments, Fintech and Central Tiger ( SWOT) Team - Technical Group Portfolio Manager ( Functional and Digital Transformation Initiatives)
• Leading formulation of product + business roadmap and implementation of portfolio of initiatives with multiple stakeholders (incl. Product , engineering , business and Operations)
• E2E owner for key cross functional programs to drive alignment and execution including technical and operational product rollout following the SDLC process and agile practices ensuring predictability, quality and transparency
• Leading several charters including Partner Integrations to enable key digital capabilities such as UPI and Wallets, Category Experience and Digital Transformation

Nov 2019 – Dec 2020 · 1 yr 1 mo

• Technical Program Management
• Lead the formulation and implementation of incident management process across Flipkart ( 40+ teams)
• Driving key technical strategic initiatives such as Metrics dashboard conceptualization for CPTO, tools finalisation, leading organisation wide (40+ teams) implementation
• Warehousing Space exponential ramp up with massive bottom line goodness:
• Exponential growth in warehousing space at ultra low cost bringing in bottom line benefits and enable >10% revenue
• Strategic Collaboration with 140+ Brands for warehousing space.
• Leading Strategy and execution for program scale up to 20x in less than a year
• Designing strategy, conceptualizing and driving execution with 20+ Stakeholder teams.
• problem solving on complex supply chain and compliance hurdles
• Working with 10+ technology teams for solutioning, wire framing and driving execution through tools such as Jira
• working closely with senior Flipkart management for successful execution of the massive program

Apr 2019 – Oct 2019 · 6 mos

• Setting up cross border trade business for Flipkart 2Gud platform from scratch which involves cross border strategy and road map formulation, legal structuring, designing the end to end supply chain, identifying logistics partner, IOR (importer on record) and EOR (exporter on record), executing due diligence, finalizing partnerships and commercials.
• Formulating processes for all use cases of end to end operations considering high customer experience guardrails
• Driving business strategy alignment with the product and engineering road map, fostering a sense of ownership across stakeholder groups
• Successfully collaborated and drove strategy execution with Walmart International Teams, logistics and payment international partners on a daily basis
• Successfully launched a Cross Border Trade Dashboard via collaborating with all internal and external stakeholders within a time frame of 4 weeks , this dashboard also sends out notifications to customers at pre-defined nodes

Mar 2018 – Mar 2019 · 1 yr

• Synthesized the Lender Partner Strategy and Partner assessment Framework.
• Lender Strategic Alliances : Evangelized the products in the Industry and led partnerships with new lenders (NBFC’s and National / Multinational Banks)
• Product Adoption: Conceptualized and implemented marketing initiatives to drive products growth.
• Legal and Compliance: Led execution of multiple contracts with complex legal structures by closely working with cross functional teams such as compliance, product and collections teams.
• Special Initiatives: Successfully executed impactful initiatives which helped to considerably increase book size and achieve business growth.
• Consumer Journey: Successfully brought in industry insights and worked closely with the product team to define the customer journey along with key features to be build.
• Strategic Partner Integrations: Apart from driving business alignment with partners, worked closely with internal and external stakeholders to support API integrations through key alignments with partners on consumer journey (digital on-boarding, transaction and billing flows) , launch timelines etc.

Nov 2016 – Feb 2018 · 1 yr 3 mos

• FinTech Program Management : Led set up of FinTech business unit by playing a pivotal role in partner selection, legal sign off for launching Paylater product and senior Flipkart leadership team alignment for future FinTech strategy.
• Led set up of FinTech business unit by playing a pivotal role in partner selection, legal sign off for launching Paylater product and senior Flipkart leadership team alignment for future FinTech strategy.
• E2E Program Management to support the team for Strategy, Launch and KPI's achievement for FinTech programs
• Work with 30+ member core team of Business , Product Managers, Engineers, Data Scientists & Analysts.
• Complex Problem Solving for seller pain by solving and implementing product, policy and process changes for issues such as Don’t Expect, Delayed Returns and Yellow Claims
• Responsible for OKR’s formulation,implementation and driving critical dependencies from other departments to ensure effective execution to meet organizational goals.

Jan 2016 – Oct 2016 · 9 mos

• Owned the P&L of the entire category.
• Drove special initiatives for improving the bottom line through innovation by strong cross functional alignment
• Continuously undertook portfolio rationalization, a mix of tactical and long term initiatives to bring top line and bottom line goodness into the category.

Dec 2014 – Dec 2015 · 1 yr

• ● Category Management ( Small Home Appliances):
• ➢ Closely worked with brands and over achieved all key metrics
• ● Special Initiatives
• ➢ Successfully led category agnostic and core central initiatives

Mar 2011 – Jan 2014 · 2 yrs 10 mos

• Channel Sales & Marketing:
• Sales Operational In charge for 10 Toyota facilities at NCR, Chandigarh & Haryana, achieved a cumulative sales of approx. 9600 automobiles and a sales turnover of approx. INR 500 Cr per year, contributing to 8% of organization’s business by volume and 9% by value.
• Delivered 50% increase in market share in the low & mid-size segment vehicles from 10% to 15% in a single year taking it beyond the company’s overall market share of 10% in the same segment through identification of potential areas, design and execution of marketing strategies.
• Channel Partner Management:
• Consulted dealers on allied business development- Increased accessories sales to 105% in 2013.
• Increased ROI for 6 channel partners through effective inventory management and enhanced sales
• Brand Management:
• Worked closely with Toyota India marketing team to develop & implement various promotional plans, customer interface and dealer events and activities for Etios, Liva, Innova, Fortuner and all other Toyota Brands.
• Customer Satisfaction:
• Increased customer sales satisfaction score (measured by JD Power) by 132 points for a channel partner in a single year.

Sep 2009 – Feb 2011 · 1 yr 5 mos

• Dealer Candidate Evaluation:
• Evaluated dealer candidates at 17 different towns based on a personal meeting and a third party report on their financial health and sharing the recommendations with Top Management.
• Project Management:
• Established 6 channel partners in Western Indian region within record breaking timelines and with required corporate identity norms.

Sep 2008 – Aug 2009 · 11 mos

• Market Research:
• Supported channel expansion strategy team by suggesting the feasibility of setting up a Toyota outlet in a particular location based on viability analysis and competition benchmarking.
• 1. Successfully completed 9 months on job training in planning and field team of network expansion
• 2. Completed a 3 months project on applying Toyota Business Practices for improving the current communication / information flow between production and sales.
• Key Achievements:
• Instrumental in finalization of the materials, specifications and indicative prices in the new Dealer Facility Guide completed in 2009, which has been henceforth used for designing all Toyota facilities across India.
• Completed projects within the challenging timelines which included the finalization of materials.