Sourabha Sourabha Shakya

Senior Product Manager

Mississauga, Ontario, Canada14 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

11+ years in SaaS, e-commerce, and nonprofit sectors.
Expert in AI-powered personalization and product strategy.
Proven track record in enhancing user engagement and trust.

Stackforce AI infers this person is a SaaS and Nonprofit Product Management expert with a focus on AI-driven solutions.

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Skills

Core Skills

Product ManagementProduct StrategyCustomer EngagementAi-powered Content Personalization

Other Skills

A/B TestingAd ServingAd TechAgile & Waterfall MethodologiesAgile MethodologiesAgile Project ManagementAgile Software DevelopmentAnalytical SkillsApplication Programming Interfaces (API)Artificial Intelligence for BusinessBig DataBusiness AnalysisBusiness AnalyticsBusiness ModelingBusiness Strategy

About

With 11+ years of experience across SaaS, e-commerce, and nonprofit sectors, I build digital products that balance user delight, platform scalability, and business growth. My focus areas include AI-powered personalization, platform product strategy, and secure, identity-first user experiences. I lead cross-functional teams at the intersection of design, engineering, and data — driving outcomes like reduced drop-offs, faster onboarding, and improved time-to-value. Recently, I’ve delivered initiatives in Customer Identity and Access Management (CIAM), enhancing security and trust while simplifying login and onboarding flows. Certified in PMP, CSM, and CSPO, I bring both strategic thinking and hands-on execution. I’m passionate about solving real problems using modern product practices, ethical AI, and thoughtful, human-centered design.

Experience

14 yrs 8 mos

Total Experience

2 yrs 6 mos

Average Tenure

3 yrs 8 mos

Current Experience

Mapleverse labs

Senior Product Manager

Oct 2023 – Present · 2 yrs 8 mos · Toronto, Ontario, Canada · Remote

I lead product strategy and roadmap execution for an AI-powered SaaS platform designed to support career readiness and presentation skills for students and professionals. My focus is on delivering secure, scalable digital experiences across web and mobile.
Key Highlights:
Introduced secure onboarding, account recovery, and access control workflows, improving user trust and reducing support tickets by 30%.
Scale product adoption by 30% through streamlined user journeys and AI-first features that personalize engagement.
Lead Agile delivery and cross-functional alignment across engineering, design, compliance, and marketing to accelerate releases.
Lead the RBAC models, collaboarate with engineering to implement CIAM practice using OAuth2 and MFA.
Own the end-to-end product lifecycle — from discovery through launch and iteration — with measurable outcomes in engagement, trust, and platform stability.

Product ResearchProblem SolvingEdtechProduct Life CycleGenerative AISoftware as a Service (SaaS)+19

Multiple colleges in canada

Professor & Course Developer – Project Management and Business Programs

Oct 2022 – Present · 3 yrs 8 mos · Toronto, Ontario, Canada

Designed and delivered post-secondary curriculum in Project Management, Business Strategy, ERP, and Database Management across Fleming College, Cambrian at Hanson College, Algonquin CDI College, Canadore College, and MIT-India. Taught domestic and international students in postgraduate programs, integrating real-world project management practices aligned with PMBOK, Bloom’s Taxonomy, and UDL. Experienced in courseware development using Canvas, Moodle, D2L Brightspace, and Schoology. Mentored capstone projects, contributed to academic committees, and championed accessible, industry-relevant learning experiences.

Sai dham food bank

Product Manager

Oct 2022 – Jun 2023 · 8 mos · Toronto, Ontario, Canada

Delivered a digital engagement platform for 26 GTHA municipalities, boosting recurring donations by 20% and reducing manual processes.
Launched Stripe-powered donation subscriptions and real-time dashboards to support targeted donor outreach.
Automated workflows across campaign operations and beneficiary management, improving response time and resource planning.

Customer Relationship Management (CRM)Data AnalyticsCommunicationBusiness AnalyticsResearch SkillsChange Management+5

Whowhatwhy

IT Project Manager and Business Analyst

Jul 2022 – Dec 2022 · 5 mos · Toronto, Ontario, Canada

Product ResearchCustomer DataBusiness AnalyticsOrganizational Change ManagementAgile Software DevelopmentManagement+3

India today

Senior Product Manager

Nov 2018 – Jul 2021 · 2 yrs 8 mos · Noida, Uttar Pradesh, India

Led AI-powered content personalization (recommendation engine) and monetization initiatives that improved retention by 25% and increased ad revenue by 20%.
Implemented MFA, Single Sign-On (SSO) authentication across web and mobile, streamlining access and reducing user drop-offs.
Designed and launched native widgets for live union election results, achieving 1M+ concurrent users on general election counting day.
Coordinated large-scale delivery across editorial, tech, and business teams to ensure broadcast-grade reliability.

Product ResearchAd ServingDatabasesProduct Life CycleLeadershipMarketing Research+19

Db corp ltd.

Senior Product Manager, Product Head

Mar 2018 – Oct 2018 · 7 mos

Times internet - times of india group

Product Operations Manager , Business Analyst

Sep 2016 – Mar 2018 · 1 yr 6 mos · Gurgaon, Haryana, India

Reduced transaction time from 2 weeks to 30 minutes by building virtual services with secure payments and masked calling.
Owned product strategy for spirituality-focused platforms, growing engagement via targeted personalization and feature rollouts

Problem SolvingQualitative ResearchQuantitative ResearchData ProductsComputer ScienceWeb Project Management+7

9.9 group

Manager - Business Analyst, Product Owner

May 2010 – Aug 2016 · 6 yrs 3 mos · Noida, Uttar Pradesh, India

Grew regional engagement by 50% through the launch of digital platforms in 8 Indian languages.
Developed mobile-first education products and interactive content formats, driving subscription and retention growth.

Gap AnalysisContent ManagementMarketing ResearchSurvey DesignGoogle Analytics