Jan 2022 – Present · 4 yrs 5 mos · Sydney, New South Wales, Australia

Aug 2020 – Dec 2021 · 1 yr 4 mos

•  Lead weekly program meetings with business leads, technical leads and management to review the status of current projects, upcoming milestones, resource planning, tasks, dependencies and risks.
•  Facilitate release scope meetings, consider effort estimation and accurately finalize release milestone dates.
•  Lead a cross functional team of 6 members and enabling them to be self-organised.
•  Manage tasks and workflows using JIRA Kanban board to maximize efficiency and productivity.
•  Manage multiple client projects simultaneously.
•  Facilitate daily scrum / stand-ups to track progress, discuss and resolve issues.
•  Hold weekly project check-ins to accurately track release progress based on set scope and milestones.
•  Engage with clients to provide project updates and resolve any identified issues.
•  Prepare meeting agendas, document meeting minutes and follow up on action items.
•  Actively manage the customer support portal and the internal project framework in JIRA.
•  Thoroughly manage incident response to ensure compliance with agreed SLAs.
•  Develop release documentation templates and checklists in addition to performing detailed reviews of documentation for every release.
•  Coach, develop and mentor the team on Scrum framework and Agile principles.
•  Drive continuous improvements through leading periodic process and product enhancement meetings
•  Timesheet approval of team.
•  Products include worx.Online, infoHub Councillor Portal, CouncilLink
•  Exposure to MS Azure and Sharepoint projects.
•  Tools used include Jira (Cloud), Confluence, Microsoft Project, BigPicture

Jan 2019 – Jul 2020 · 1 yr 6 mos

•  Lead weekly project meetings with business leads, technical leads and management to review current the status of current projects, upcoming milestones, resource planning, tasks dependencies and risks
•  Facilitate regular release scope meetings to consider effort estimation to accurately finalise release milestone dates
•  Lead and manage a team of 6 employees using JIRA to coach the team to visualize tasks and workflow utilizing Kanban board to ensure efficiency
•  Facilitate daily scrum / stand-ups to track progress, discuss and resolve issues.
•  Facilitate weekly project check-ins to accurately track release progress based on set scope and milestones
•  Engage with clients to provide project updates and resolve any identified issues
•  Actively manage the customer support portal and the internal project framework in JIRA
•  Thoroughly manage incident response to ensure compliance with SLAs
•  Develop release documentation templates and checklists in addition to performing detailed reviews of documentation for every release
•  Drive continuous improvements through leading periodic process and product enhancement meetings
•  Tools used include Jira (Cloud), Confluence, BigPicture

May 2016 – May 2019 · 3 yrs

•  Executed functional system testing, ESE testing and regression testing of products.
•  Undertook web-based portal testing and mobile app testing (iOS and Android devices) of products
•  Managed competing projects across multiple clients simultaneously
•  Defined testing architecture, testing framework and processes
•  Prepared the system test plan
•  Liaised effectively across business analysts and the development team to clarify requirements and close out defects
•  Provided UAT test cases to clients and assisted with UAT
•  Products used included worx.Online, infohub Councillor Portal, CouncilLink
•  Tools used included Jira (Cloud), Confluence, Zephyr for Jira test management

Aug 2010 – Mar 2015 · 4 yrs 7 mos

• Commonwealth Bank of Australia - Mercury Banks Payment Hub Phase-1 Testing
• as Senior Functional System Test Analyst.
• Visa Europe Clearing and Settlement (Payment Cards) as Functional Test Lead.

Oct 2004 – Apr 2009 · 4 yrs 6 mos

• Finacle Core Banking product of Infosys in the development, testing and support of core banking menu options.
• Avon Cosmetics website project as Functionality Test Lead and Business Analyst.
• RMP [Relationship Manager Platform] project for Royal Bank of Scotland (RBS) as AgitarOne Tool Test Lead.