Aug 2018 – Sep 2025 · 7 yrs 1 mo · Bengaluru, Karnataka, India · Hybrid

• Led engineering delivery and GCC operations for a global technology services firm, managing 150+ engineers across multiple client accounts in Retail, CPG, and Supply Chain domains. Directed full-stack software development, cloud migration, and platform modernization programs.
• Key achievements:
• Built and scaled India GCC engineering center from 40 to 150+ engineers, establishing hiring pipelines, onboarding, and engineering culture
• Led cloud-native application development using React, Node.js, Python, and microservices architecture on AWS (EKS, Lambda, DynamoDB, S3)
• Drove enterprise platform migrations to Snowflake, reducing data processing time by 40% and enabling real-time analytics
• Implemented CI/CD pipelines (Jenkins, GitHub Actions, Docker, Kubernetes) achieving 95% deployment success rate
• Championed Agile/DevOps transformation across 12 squads, reducing time-to-market by 25%
• Managed $8M+ annual delivery P&L with consistent margin improvement
• Established engineering governance: code review standards, automated testing (85%+ coverage), and SLA-driven operations
• Delivered AI/ML solutions including demand forecasting models and NLP-based document processing

Apr 2017 – Aug 2018 · 1 yr 4 mos · Chennai, Tamil Nadu, India · On-site

• As Technical Project Manager at Lionbridge, a global localization and technology services provider, I specialized in managing complex software development and migration projects for a large client with a global user base.
• Spearheaded agile adoption to optimize development and delivery cycles
• Coordinated cross-functional teams to align outputs with strategic goals
• Managed full project lifecycle including planning, execution, and closure
• Aligned technical specifications with business requirements for delivery success
• Led sprint planning and controlled release management timelines
• Implemented continuous improvement practices to boost project velocity
• Technical Project Management, Cloud Migration (AWS), Agile Development, CI/CD, Team Management

Jan 2016 – Apr 2017 · 1 yr 3 mos · Chennai, Tamil Nadu, India · Hybrid

• As Project Manager at EC Software, I led software development teams in delivering digital publishing solutions for a large European client, managing project timelines, resources, and stakeholder communication.
• Delivered end-to-end program oversight for multiple concurrent software projects
• Developed strategic roadmaps aligned with client and internal business objectives
• Coordinated project governance activities to ensure compliance and risk mitigation
• Managed stakeholder communication to align expectations and secure approvals
• Allocated resources effectively, optimizing project schedules and budget usage
• Evaluated program performance using KPIs and introduced improvements for efficiency
• Project Management, Mobile Application Development (iOS, Android), Agile Methodologies, Team Management, Digital Publishing

Oct 2014 – Nov 2015 · 1 yr 1 mo · Singapore · On-site

• As a Delivery Manager at Encapsulate Systems, I spearheaded the development and implementation of mobile applications for a major telecom client, focusing on delivering high-quality solutions that met stringent industry standards.
• Led cross-functional teams in delivering scalable IT solutions aligned with enterprise architecture
• Executed end-to-end program planning, development, and deployment for business-critical systems
• Diagnosed root causes of recurring system failures and implemented long-term resolutions
• Managed schedules, budgets, and risks through formal governance and reporting frameworks
• Aligned project deliverables with stakeholder objectives through regular status reviews
• Maintained service continuity by overseeing risk mitigation and incident response plans
• Mobile Application Development, Payment Gateway Integration, Team Management, Project Delivery, Risk Management

Jan 2009 – Sep 2014 · 5 yrs 8 mos · Singapore

• As Engagement Manager at Mavenir, a leading provider of telecom network solutions, I served as a key liaison between the company and its global customer base, ensuring customer satisfaction and driving project success.
• Managed a diverse portfolio of telecom clients, exceeding customer expectations and building long-term, strategic relationships.
• Successfully clarified and translated complex technical requirements between clients and R&D engineers, facilitating effective product development and delivery.
• Proactively planned and monitored project activities, ensuring timely completion of deliverables and adherence to stringent quality standards.
• Successfully resolved critical production system downtimes through effective crisis management, minimizing customer impact and ensuring business continuity.
• Client Relationship Management, Telecommunications, Project Coordination, Stakeholder Management, Crisis Management

Feb 2008 – Dec 2008 · 10 mos · On-site

• As a Senior Analyst at Mindteck, a global technology solutions provider, I contributed to the development of a logistics and payment tracking platform for a major client in the supply chain industry.
• Played a key role in designing and developing core functionalities of the platform, enabling real-time tracking of goods and payments across the supply chain network.
• Collaborated effectively with a team of developers and business analysts, ensuring timely delivery of project milestones and adherence to client specifications.
• Conducted thorough testing and quality assurance procedures, ensuring the platform's stability, functionality, and security.
• Contributed to streamlining logistics and payment processes, resulting in increased efficiency and transparency for the client's supply chain operations.
• Supply Chain Management, Software Development, Business Analysis, Data Analysis, Team Collaboration

Sep 2005 – Jan 2008 · 2 yrs 4 mos · India · On-site

• As an Associate Consultant at Siemens Technology India, I provided technical expertise and support for Syngo, a healthcare product, working on major releases and contributing to the product's development and success.
• Contributed to the successful delivery of multiple major releases of Syngo, adhering to stringent quality standards and regulatory requirements within the healthcare industry.
• Collaborated effectively with cross-functional teams, including developers, testers, and product managers, to ensure seamless product development and release cycles.
• Played a key role in supporting internal and external audit processes, ensuring compliance with industry standards and best practices.
• Proactively identified and escalated technical issues, contributing to timely resolution and minimizing potential impact on product development and delivery.