Jul 2022 – Mar 2024 · 1 yr 8 mos · Mumbai · Hybrid

Jun 2020 – Jul 2022 · 2 yrs 1 mo · Mumbai, Maharashtra, India

Jul 2018 – Dec 2019 · 1 yr 5 mos · Mumbai, Maharashtra, India

• Directly responsible to achieve billing and revenue targets for Other Airline Partnerships (Non Jet Airways)
• Design commercial models on account of a proposed change in accrual structure or for launch of a new partnership in order to determine commercial viability of the airline partnership
• End to End project management of the launch of a new frequent flyer partnership, including but not limited to contract management, commercials, system setup
• Leverage digital channels such as Email, Web & Search to drive redemptions & accrual on OAL partners
• Identify opportunities to increase revenue inflow/reduce revenue outflow for Jet Airways/ Jet Privilege
• Managing business operations with existing partners from a member experience, billing & operational standpoint
• Liaise with the Data Analytics team to devise campaign strategy around the who, when & how of target audiences

Oct 2014 – Jan 2016 · 1 yr 3 mos · Mumbai Area, India

• Airline Relationship Management
• E2E Management of the process of launching a new airline from Commercial Discussions to Golive including member communication and ensuring that all customer touch points are updated prior to go live
• Designing the creative brief for the member communication for a new airline partner launch
• Reviewing of email collaterals & providing feedback to ensure accurate messaging of program benefits
• Coordinating with the Loyalty Operations team to set up CRM systems to capture consumer transaction data
• Drafting the Press Release comms for further vetting by the Marketing team
• Contract Management to ensure that all commercials are accurately captured
• Ensuring that weekly dashboards are published in a timely & accurate manner
• SAP Project Management
• Project Managed the E2E SAP implementation
• Handling post go live issues & access management for new employees
• Acting as a single point of contact for vendor related issues
• Weekly status reporting for CR’s being worked upon
• Website Test Manager
• Leading the E2E testing process for the soon to be launched website
• Reviewing test scripts to ensure that the end user journey is tested from a functional & cosmetic standpoint
• Coordinate with the Operations teams to ensure that test data requirements are met in a timely manner
• Performing cross browser & cross device testing
• Publishing daily reports & signing off test scripts
• Vendor Management
• Conducting Service Reviews with Vendors for IT & Hosting Services
• Identifying new requirements & ensuring provisioning of the same
• Escalating as & when service degradation occurs
• Ensure adherence to Information Security framework
• Project Management Office
• Coordinating with various business partners in order to conduct 3rd party compliance reviews
• Helped setup the Infosec framework
• Implemented domain level & network level policies
• Conducted regular roll on & roll of audits
• Served as stand in IT SPOC
• Conducted weekly meetings of various IT Projects

Jan 2016 – Oct 2017 · 1 yr 9 mos

• As part of the presales advisory team my role was to work on RFI, RFP responses & project manage the go
• live for new accounts
• ❑ Draft timely responses to RFI’s & RFP’s
• ❑ Working on the pricing for potential accounts & ensuring adherence to gross margin guidelines
• ❑ Creation of the service offerings for internal stakeholders & external clients across the Travel, Transport,
• Hospitality, Retail & CPG Clients
• ❑ Identify new business opportunities with existing clients
• ❑ Sourcing candidates for new wins
• ❑ Setup & stabilize delivery for new accounts & existing ramp ups
• ❑ Design KT documentation (process maps, communication plan, governance framework, quality)
• ❑ Worked on the KT, setup & delivery for one of the biggest retail clients

Apr 2012 – Oct 2014 · 2 yrs 6 mos

• Senior Project Manager for a telco company with a global foothold. My primary tasks were to
• 1) Novate circuits from two of our sub clients to my client. The key focus areas were Contract Management, Updation of Circuits in the Access Management system & ensuring that First Bill validation was cleard out
• 2) I was also the gatekeeper of the IT Unified Process defined by my client for Managing & Implementing IT Projects as well as ensure that the client approach outlined for Project Management were adhered to

Apr 2010 – Mar 2012 · 1 yr 11 mos

• Providing high level end to end project management services for the Digital Marketing team of a US Based FMCG Giant that has one of the world’s strongest portfolios of consumer products
• Managing third-party facility and technology vendors involved in service delivery.
• Manage projects end to end ensuring time, cost scope and quality are adhered to all levels
• Coordinating with multiple business partners for timely closure of projects across avenues like E-CRM, E-Commerce, Social Media, Web Development Projects

Sep 2009 – Apr 2010 · 7 mos

Jan 2004 – Jan 2009 · 5 yrs

Nov 2003 – Mar 2004 · 4 mos · Chennai Area, India

• L1 Technical support for desktop users