Subham Mandal

Associate Consultant

Bengaluru, Karnataka, India3 yrs 2 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Achieved 30% process efficiency improvement through automation.
Increased customer retention by 25% during marketing initiatives.
Designed AI-assisted tools enhancing decision-making speed by 31%.

Stackforce AI infers this person is a Fintech professional with a strong focus on product management and automation.

Contact

Skills

Core Skills

Product ManagementProcess AutomationProduct DevelopmentData-driven Decision-makingCommunity ManagementMarketing OperationsProject ManagementOperations ManagementInternship

Other Skills

AI agentAI-assisted monitoringAccount ManagementAnalyticsApache SparkApplication Programming Interfaces (API)Artificial Intelligence (AI)AutomationBrand ManagementBuilding Automation Systems (BAS)BusinessBusiness AcumenBusiness AdministrationBusiness AnalysisBusiness Development

About

I’m an Analyst – Process Excellence at Cashfree Payments, where I design and ship end-to-end automations that cut repetitive work, reduce errors, and add clear metrics and auditability. I work like a PM-engineer hybrid: map the workflow , define success metrics , prototype , ship then measure and iterate. I’m now transitioning into Product Management—especially AI-driven internal tooling and agentic workflows—so teams can move faster with safer, data-backed decisions. Previously, I lifted process efficiency by 30% through automation and structured planning at Wipro, improved customer retention by 25% during a marketing stint at Emami Frank Ross, and scaled community engagement at Dashtoon through cross-functional programs. What I bring: -Product thinking for ops tools (requirements → MVP → telemetry → iteration) -Practical automation across APIs, browser flows, and data pipelines -Strong metrics mindset (experimentation, dashboards, SLAs) -Stakeholder alignment and clear, written comms Exploring: Product Manager / AI Product Manager roles—internal tools, operations, risk, and support platforms. DMs open | subhammandal1908@gmail.com Keywords: Product Management, AI Product Management, Operations Automation, Internal Tools, Process Design, Experimentation & Metrics, Data-Driven Decision-Making, Stakeholder Management, SQL, JavaScript, Python Basics

Experience

3 yrs 2 mos

Total Experience

2 yrs

Average Tenure

1 yr 1 mo

Current Experience

Cashfree payments

Analyst - Process excellence

May 2025 – Present · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

● Designed and launched automation-led product workflows using Playwright, Node.js, and Google Sheets APIs, enhancing operational efficiency and improving product deployment velocity by 70%.
● Collaborated with Product, Risk, and Engineering teams to conceptualize and deliver 3 scalable automation features, driving 14.7% higher SLA compliance, 27.3% faster merchant onboarding, and 19.6% better operational accuracy.
● Developed and integrated 4 AI-assisted monitoring tools for transaction analytics and MCC validation, improving decision-making speed by 31.2% and cutting manual validation by 49.8%.
● Owned the end-to-end lifecycle of 5+ product automation initiatives — from problem discovery and requirement scoping to rollout and performance tracking — positioning automation as a strategic growth lever across Cashfree’s ecosystem.

PlaywrightNode.jsGoogle Sheets APIsAutomationProduct DevelopmentCollaboration+3

Dashtoon

Community Manager

Jun 2024 – Sep 2024 · 3 mos · Bengaluru, Karnataka, India · Hybrid

Key accomplishments include:
Spearheaded community engagement initiatives that resulted in a 30% increase in active users within four months, enhancing overall platform interaction and satisfaction levels.
Developed and implemented targeted marketing strategies that improved brand visibility by 25%, driving user acquisition through innovative outreach campaigns across social media platforms.
Analyzed user feedback to identify key areas for improvement, leading to a 40% reduction in churn rate by addressing community concerns effectively and fostering a supportive environment.
Collaborated with cross-functional teams to align community goals with business objectives, ensuring a cohesive approach that contributed to a 15% growth in overall user retention.

Community EngagementMarketing StrategyCross-functional CollaborationCommunity ManagementMarketing Operations

Emami frank ross

Marketing Intern

May 2024 – Jul 2024 · 2 mos · Kolkata, West Bengal, India · On-site

Key accomplishments include:
Developed targeted marketing strategies by analyzing customer data, leading to a projected increase in engagement rates by 15% for upcoming campaigns at Emami Frank Ross.
Collaborated with the marketing team to create digital content that enhanced brand visibility, contributing to a 20% growth in social media interactions over the internship period.
Assisted in conducting market research that identified key trends and customer preferences, which informed campaign adjustments and improved overall strategy effectiveness by 10%.

Marketing StrategyMarket ResearchDigital Content CreationMarketing Operations

Wipro limited

Project Engineer

Jul 2021 – Aug 2023 · 2 yrs 1 mo · Bengaluru, Karnataka, India

Key accomplishments include:
Spearheaded multiple engineering projects that improved operational efficiency by 30%, leading to enhanced user satisfaction and reduced project turnaround times across various initiatives.
Developed and implemented innovative technical solutions that decreased project costs by 15%, showcasing a strong ability to blend engineering principles with strategic business insights.
Collaborated with cross-functional teams to streamline processes, resulting in a 25% reduction in resource allocation time while maintaining high-quality standards in project deliverables.
Conducted thorough analysis of existing systems, identifying key areas for improvement that led to a 20% increase in overall productivity within the engineering department.

Project ManagementProcess ImprovementCross-functional CollaborationOperations Management

Indian oil corporation limited

Intern

Jun 2019 – Jun 2019 · 0 mo · Durgapur, West Bengal, India

Key accomplishments include:
Collaborated with cross-functional teams to analyze operational processes, contributing insights that improved team efficiency by 15% during the internship period.
Assisted in the development of project reports that streamlined communication between departments, reducing information bottlenecks by 20% for ongoing projects.
Engaged in hands-on technical tasks related to instrumentation technology, enhancing practical skills that resulted in a 10% increase in task completion speed.
Supported senior engineers in implementing process improvements that optimized workflow efficiency within critical operational areas.

Operational AnalysisTechnical SupportProcess ImprovementInternship