Jan 2021 – Jul 2022 · 1 yr 6 mos

• o Work with multiple clients to form Quality deliverables to include Agile Test Management, Test Data Management Solutions.
• o Certified Automation Practitioner, managing a set of Automation teams to leverage automation capabilities across portfolios.
• o Mentor a group of individuals in the quality control and quality assurance area.
• o Manage Procedures and Policies related to DevOps, CI/CD pipeline testing.
• o Create Metrics across the portfolio at scaled agile levels to deliver features, capabilities and initiatives using JIRA/JIRA-Align Strategies.
• o Create a cross functional agile standard across multiple client initiatives to keep the assurance process in-house vs a silo assurance team.
• o Responsible for managing the client engagement portfolio with focus on complex engagements.
• o Responsible, at account level, for delivery quality, financial performance of all delivery engagements, customer satisfaction and effective management of delivery-related risks and issues.
• o Monitor and deliver programs as per SOW/contract and meet the defined financial and business KPIs of the contract.
• o Oversees the allocation and availability of resources to progress the project to the conclusion and works closely with Service Line leads to achieve the rightsizing.
• o Thought leadership to solve the key client’s most critical business needs in relation to operational challenges and issues.
• o Responsible to plan and conduct quality reviews and internal audits to achieve significant coverage across the portfolio in every year of operation.
• o Participate in the Account Business Review and executive steering committee.
• o Ensure profitability of delivery through delivery productivity improvement, delivery excellence, management of change requests and extensions, contracts renewals and optimization of organic growth opportunities.
• o Drive innovation and continuous service improvements.

Feb 2016 – Jan 2021 · 4 yrs 11 mos

• Facilitate process mapping, brainstorming, business impact assessments, gap analysis and approvals
• Hands-on engagement in scoping, prioritization, planning and execution of Portfolio Project Management functionality implementation
• Challenge stakeholders, provide recommendations and champion process changes that significantly simplify/streamline business processes while maintaining a required set of governance tenets
• Identify, design and implement system/process controls
• Handle multiple, competing requests of time and negotiate with stakeholders to accommodate schedules/timelines
• Partner with technology experts (internal and external) to align processes and systems
• Coordinate functional stakeholders, subject matter experts, and technical resources as needed, ensuring functional buy-in and appropriate sign-off/approvals on required deliverables
• Create, refine, and maintain artifacts such as business requirements, communications, process maps, project plans. training and change management plans
• Drive and manage testing of solutions (SIT, QA, UAT)
• Garner support/commitment of stakeholders and establish appropriate communications vehicles to manage status and issues resolution pertaining to initiatives
• Engage and partner with solution contributors – software vendors, IT infrastructure, and subject matter experts

Jul 2013 – Feb 2016 · 2 yrs 7 mos

• Provide onsite consulting services to one of the largest retail banks in the United States.
• Execution of new strategy implementations through use of Experian PowerCurve software & FD Rules Management
• Development of functional requirements for new products & processes impacting Authorizations & Customer Requested Credit Line Increase strategies
• Post-implementation tracking & analytics
• Account level research for issue isolation and resolution
• Provide platform expertise to cross-functional teams

Jan 2012 – Jun 2013 · 1 yr 5 mos

• Provide off-site consulting services to a fortune 100 fleet client as a Project Manager managing all the phases of SDLC including Requirement Elicitation.

Jul 2010 – Jan 2012 · 1 yr 6 mos · Bengaluru Area, India

• As a part of the Mainframe team at Exeter, I was involved in the research and Analysis of various ways of Legacy Modernization techniques. Created the System Appreciation Document from Mainframe version of the Code.
• Provide off-site consulting services to one of the reputed Universities , to manage and maintain the Student Information System which provides support for admissions, business, financial aid, and records needs within the University.

Jul 2007 – Jul 2010 · 3 yrs · Bengaluru Area, India

• Joined Infosys as a Fresher and quickly grew into the role of a Senior Software Engineer and an Offshore Coordinator with Roles managing all the phases of SDLC including Requirement Elicitation. Was awarded the best fresher award in the first year of my Tenure
• Provide off-site consulting services to, one of the world's leading publishing company to develop and maintain the critical financial systems(Online Fulfillment).
• Also responsible for Defect Prevention and Knowledge Management with numerous awards in this role.