Sudharshan R

Operations Associate

Bengaluru, Karnataka, India5 yrs 2 mos experience

Most Likely To Switch

Key Highlights

Achieved ₹7 Crore revenue milestone across Pan India.
Successfully launched operations in Bangalore, increasing service coverage.
Led expansion strategies for 15+ clients in Last-Mile industry.

Stackforce AI infers this person is a Logistics and E-commerce Operations Specialist with strong leadership and strategic planning skills.

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Skills

Core Skills

Supply Chain ManagementRevenue AnalysisOrder ManagementStakeholder ManagementP&l ManagementOperations ManagementTeam ManagementCustomer SatisfactionStrategic PlanningLeadershipProblem SolvingSourcingCustomer OnboardingTeam CoordinationSales Management

Other Skills

Business PlanningWork force managementPnL ManagementMicrosoft Power BIPeople ManagementData AnalyticsCustomer Relationship Management (CRM)Project CostProject EstimationFinanceWarehouse OperationsManagement Information Systems (MIS)Operations Process ImprovementProject DocumentationProject Planning

About

Overall 6+ years of experience. An energetic and performance oriented person, willing to pursue a challenging career in a renowned firm with dedicated efforts and to associate myself with an organization that gives me a chance to update my knowledge. Decisive leader with an analytical and flexible approach to solving problems in OPERATIONAL and CUSTOMER facing roles.

Experience

5 yrs 2 mos

Total Experience

1 yr 8 mos

Average Tenure

2 yrs

Current Experience

Loadshare networks

2 roles

Deputy Manager ||

Promoted

Mar 2025 – Present · 1 yr 3 mos · On-site

Successfully managed planned and unplanned absence requests, implementing proactive coverage strategies that minimized productivity impact.
Successfully launched dark stores of Hyderabad and Chennai cities for AMAZON TEZ(10Mins Delivery).Handling order management for Amazon tez
Successfully achieved a major revenue milestone of ₹7 Crore across Pan India by leveraging strategic planning, strong client relationships, and focused execution.

Supply Chain ManagementRevenue AnalysisBusiness PlanningWork force managementOrder Management

Deputy Manager

Jun 2024 – Mar 2025 · 9 mos · On-site

Provided detailed incident tracking and contributed to post-incident analysis, driving process improvements that reduced repeat incidents.
Strategizing the daily activities to get more output, taking care end to end payment-related issues, by handling 850-950 fleet on the ground including team size of 15 supervisors and client management.

Stakeholder ManagementPnL ManagementTeam ManagementMicrosoft Power BIPeople ManagementData Analytics+2

Zepto

Team Lead

Sep 2023 – Jun 2024 · 9 mos · Bengaluru, Karnataka, India · On-site

Oversaw team of 50+ internal employees and 2000+ riders, driving growth and expanding at supply operations.Successfully launching and managing operations in Bangalore , resulting in a increase in service coverage and revenue growth.
Achieved consistent month-on-month revenue growth through strategic planning, operational efficiency improvements, and successful cross-functional collaboration..

Project CostProject EstimationFinanceTeam ManagementSupply Chain ManagementWarehouse Operations+5

Awign

5 roles

Senior Operations Associate

Promoted

Oct 2022 – Sep 2023 · 11 mos · On-site

Developed and executed expansion strategies for 15+ clients, resulting in increased market reach and revenue growth for the Last-Mile industry.
Supervised a team of 20 associates, 10 interns, and 500+ gig partners, consistently achieving weekly and monthly targets.
Led end-to-end payments for vendors, field executives, and gig partners with a high level of accuracy. Streamlined processes to ensure timely resolution of payment issues.
Utilized bridge calling for tracking, auditing, and improving the pitch of the UA team, leading to improved conversion rates and increased customer satisfaction.
Created and delivered project-wise performance reports, contributing to improved project outcomes and customer satisfaction. Conducted Root Cause Analysis (RCA) for escalations.
Streamlined lead updates by linking the product and Google Sheets, resulting in time savings and improved efficiency.

Strategic PlanningCustomer SatisfactionTeam ManagementSupply Chain ManagementRoute OptimizationOperations Process Improvement+4

Operation executive

Oct 2021 – Sep 2022 · 11 mos · On-site

Achieved a high fulfillment rate for new client requirements, significantly contributing to revenue growth for the vertical.
Successfully implemented operational strategies to ensure smooth launches of new areas, consistently meeting launch timelines and optimizing rider deployment.
Led the training and closely monitored the onboarding process and performance of a large number of gig workers, resulting in improved retention and productivity.

Problem SolvingLeadershipReporting & AnalysisCommunicationManagementCross-functional Coordination+2

Associate Intern

Jul 2021 – Sep 2021 · 2 mos · On-site

Proactively sourced and engaged with a diverse candidate pool through targeted cold calling and strategic database utilization, demonstrating strong talent acquisition skills.
Expertly evaluated and screened candidates based on specific criteria, improving hiring efficiency and reducing time-to-fill for key positions.
Fostered seamless communication with riders throughout the onboarding process, ensuring successful transitions and positive candidate experiences.

SourcingStrategic PlanningCustomer OnboardingConversion Optimization

Executive Officer

Promoted

Mar 2021 – Jun 2021 · 3 mos · On-site

Team CoordinationStrategy AlignmentSales Management

Content Moderator

Oct 2020 – Feb 2021 · 4 mos · On-site

Responsible for reviewing user-generated content to ensure that it's not offensive, harmful, or inappropriate prior to it be uploading to a platform or serve.
Managed content across all platforms, including email and social media.

Audio Post ProductionPost handlingTest Management Tool