Jun 2020 – Feb 2022 · 1 yr 8 mos · Gurugram, Haryana, India

• Working for leading Pharma client on Sales Force Effectiveness Program which includes Customer
• Segmentation, Targeting and Territory Alignment.
• ➢ Handling projects individually for various intercontinental countries like Australia, Canada,
• Singapore, New Zealand and Taiwan.
• ➢ Good experience in field force (Brand Managers, FLSMs, Reps) communication and interaction.
• ➢ Worked on key analytical reports like Segmentation & Targeting Diagnostics,
• Multichannel cycle plan.
• ➢ Implementation and transition of reporting solution based on MS Power BI to all level of stakeholders.
• Develop strategy for implementing data cleaning, data profiling, and Data quality.
• ➢ Migrate existing excel and QlikView reports to MS Power BI embedded in applications by
• replacing semantic layer. Expert in evaluating data models to design Power BI solutions
• ➢ Designed and developed interactive Power BI dashboards and reports that portray business intelligence.
• ➢ Work in a consultative role to provide "value-added" insights in the form of analysis, interpretation and
• advice of campaign reporting.
• ➢ Partner with the developer team, executives and end users to implement Business Intelligence solutions.

Jun 2019 – Jun 2020 · 1 yr · Gurgaon, Haryana, India

• Visualize the data for hotel and restaurant owners through Power BI.
• Participate in the design and improvement of the related IT processes in order to support the Software development life-cycle in the team.
• Work with cross functional team across locations and provide solutions.
• Work closely with product managers and clients across business units to ideate and translate concept into concrete products.
• Work with data scientists to analyze data and develop insightful data visualizations through Power BI.
• Create and provide data visualization internal training.

Jan 2019 – Jun 2019 · 5 mos

• Designed and built statistical analysis models on large data sets.
• Successfully interpreted data to identify key metrics and draw conclusions.
• Performs audit on all data for the purpose of business development resolution.
• Worked closely with the clients to identify their needs and demands.
• Manage the planning and development of design and procedures for metrics reports.
• Develop new reports and delegate tasks to team members.
• Presented data and conclusions to team in order to improve strategies and operations Optimized data collection procedures and generated reports on a weekly, monthly, and quarterly basis.

Jun 2016 – Dec 2018 · 2 yrs 6 mos

• Producing pre-agreed reports for various members of the call center and center heads on regular basis. Reports creation, analysis, distribution, and problem solving. Providing analytical inputs and sharing best practices to attain process improvement. Assisting process owners by providing inputs and expertise essential to setting productivity targets. Actively participate and contribute in the transformation projects through analytics assist with the various reports, metrics, and dashboard reports. Collaborate with all data sources (Internal & third party) to compile data flow and Integrate into a single set of client data, Establish reporting fields and format. Document the various reporting processes.

Mar 2015 – May 2016 · 1 yr 2 mos · Gurugram, Haryana, India

• Resolving customer complaints and arranging for compensation if required.
• Received transactions data on daily basis and re-organized it for analysis as per the SOP (standard operating procedure).