Nov 2023 – Feb 2025 · 1 yr 3 mos · Greater Bengaluru Area

• Shaping up the future of APIs.

Jul 2015 – Oct 2023 · 8 yrs 3 mos · Bengaluru, Karnataka, India · On-site

• Building delightful/insightful journeys for Sales teams to make selling easier and fun.

Dec 2013 – Jul 2015 · 1 yr 7 mos

• Leading the [24]7 Assist Product. Assist serves a million interactions per month.

Jul 2011 – Dec 2013 · 2 yrs 5 mos

• End-End product ownership for 247-inc's flagship Assist product. Spends most of the time on the Product Architecture to make PxAssist a truly world class Enterprise product, which scales infinitely, has sub-second response times and has five 9's availability (Across DC's). Works closely with Service Delivery teams and the Operations floor (Agents!!) to get the real product feedback, works with PM team on the immediate & future roadmap!

Jul 2010 – Apr 2011 · 9 mos

• End-End Product development for the PxOPS product. PxOPS is an analytical and reporting tool, that helps the client better understand the overall satisfaction of it's customers with their experiences while dealing with the customer support cell of the company.
• Responsibilities includes,
• Planning, Design, Implementation, Documentation, Deployment and Working with Clients/Delivery teams to actively get the feedback back into the product.
• Managing and Providing Technical as well as Product leadership for the team by closely working with delivery team, Product Managers and Engagement Managers.

Oct 2009 – Jun 2010 · 8 mos

• Design and Implement the end-end server side part for the PxOE product. PxOE analyzes the web behavior, customer data, call data and individual journeys of web visitors to help segment end-customers with a high propensity to call. It then eliminates the need for the call by providing a highly personalized and unique predictive chat or self serve interaction thereby eliminating potential calls from the website.

Aug 2007 – Sep 2009 · 2 yrs 1 mo

• Managing the Vendio Counters and Research products.
• Responsibilities include Product Management, doing Competitive Analysis on a regular basis and Improving the product with all new features, design, implementation, deployment.
• Vendio Research is the runner up in the eBay Innovations category for the year 2009.
• Actively Involved in the performance tuning of the Vendio Oracle Database.

Jun 2004 – Jul 2007 · 3 yrs 1 mo

• Worked as an intern for the first year.
• Working on the Andale Counters product and Infrastructure projects.
• Migrated the Counters database (Working on eBay scale data) from Oracle to MySQL without any downtime. (300G of data). Designed and implemented the whole DAL for MySQL.
• Designed and Implemented the Vendio Common Notifications Architecture, a generic framework to handle notifications coming from diverse systems.
• Implemented the Flash widget for the Vendio Gallery Application.