Feb 2023 – Jun 2023 · 4 mos · Singapore

• Facilitated an engineering-driven design team and on a mission to evangelize UX, Helped the organization to set up the framework based on the UX maturity of the company, also facilitated a workshop to define the future roadmap.

May 2022 – Present · 4 yrs 1 mo · Remote

Apr 2021 – Nov 2021 · 7 mos · Chennai, Tamil Nadu, India · Remote

• Led end-to-end UX design and research initiatives across multiple products within the Digital Factory portfolio, covering domains such as knowledge management, anomaly detection, and digital assistants. Responsibilities included defining user experience strategies, conducting user research to uncover insights, and translating findings into intuitive and scalable design solutions that aligned with business goals and technical feasibility.

Jul 2019 – Mar 2021 · 1 yr 8 mos

• I anchored a transformation project which used legacy systems, took the responsibility to establish a UX process and lead a team of 6 members, conducted design discussions, created wireframes, anchored feedback sessions, and delivered the projects on time. I also worked on a couple of other projects in the Insurance and communication domains

Oct 2012 – May 2018 · 5 yrs 7 mos · Chennai

• I Delivered multiple projects across, Healthcare, Lifesciences and Retail, created proof of concepts , Achieved the business goal of reducing the dependency on agents for an insurance company, Improved the learning experience of LMS Internal systems, conducted design discussions, created wireframes and presented the design solutions
• Supervised projects , helped the team with resourcing , prepare client presentations with proof of
• concepts ,started my UX career by learning the basics during the stint with team

Nov 2007 – Sep 2012 · 4 yrs 10 mos · Chennai

• Part of a 20-member team who did research and analysis on the customer feedback sent via phone, email, and portal, we classified the report in terms of satisfaction and dissatisfaction parameters, and based on our report the team at the onsite recommended the improvements to increase the customer satisfaction, I analyzed the calls, emails and prepared report.

May 2018 – Jul 2019 · 1 yr 2 mos · Chennai, Tamil Nadu, India

• Led the end-to-end UX design for the transformation of a large-scale enterprise HR system, driving improvements in process efficiency, user workflows, and system usability. Played a key role in evolving the product from legacy limitations to a future-ready, user-centered solution.
• Key contributions:
• Conducted in-depth user interviews to uncover pain points and map current workflows.
• Facilitated design discussions with cross-functional stakeholders to align goals and expectations.
• Created wireframes and design artifacts to visualize solutions and guide development.
• Helped redefine system processes to reduce friction, improve adoption, and future-proof the experience.