Suma Kalipatnapu

Business Development Manager

Chennai, Tamil Nadu, India11 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in enterprise SaaS sales and account management.
Proven track record in customer success and retention.
Strong negotiation skills with large enterprise clients.

Stackforce AI infers this person is a SaaS sales expert with a strong focus on B2B customer success.

Contact

Skills

Core Skills

Account ManagementCustomer SuccessGuest ServicesEnterprise Software Sales

Other Skills

Executive presenceCustomer RetentionRelationship BuildingProject ManagementData AnalysisHostessingHospitality ManagementHospitality ServiceGuest ExperienceUpsellingCustomer EngagementTeam ManagementMarketing ManagementGo-to-Market StrategyMultithreading

About

Extensive knowledge of enterprise SaaS sales, Account Management, Customer Experience Management, Business Development, and Growth & Expansion Planning. Experienced with Enterprise Software, Customer Relationship Management (CRM), Management, Salesforce.com, Netsuite CRM, Freshsakes, Freshdesk, JIRA, NPS tools, and Management. I've handled business in both the B2B and B2C segments, but B2B is my area specialty. Handling large Enterprise deals - demonstrations and negotiations Experience selling to Corporations, Academic Institutions, Public Sector Organizations, and other research organizations.

Experience

11 yrs 8 mos

Total Experience

1 yr 9 mos

Average Tenure

4 yrs 5 mos

Current Experience

Ottimate

Enterprise Account Manager

Aug 2023 – Present · 2 yrs 10 mos · Remote

Executive presenceCustomer RetentionRelationship BuildingAccount Managementcustomer SuccessProject Management+2

Airbnb

Host

Jan 2022 – Present · 4 yrs 5 mos

HostessingGuest ServicesHospitality ManagementHospitality ServiceGuest Experience

6sense

Senior Customer Success Manager

Aug 2021 – Jul 2023 · 1 yr 11 mos · Abu Dhabi Emirate, United Arab Emirates · Remote

UpsellingAccount ManagementExecutive presenceCustomer RetentionCustomer EngagementTeam Management+8

Whatfix

Enterprise Sales Manager - Middle East, Europe and Africa

May 2020 – Jul 2021 · 1 yr 2 mos

Executive presenceEnterprise Software SalesNegotiation

Chargebee

2 roles

Account Manager

Promoted

Jun 2019 – May 2020 · 11 mos

Executive presenceEnterprise Software SalesNegotiation

Customer Success Manager

Jun 2018 – May 2019 · 11 mos

Executive presenceNegotiation

Ebsco information services

2 roles

Account Executive - Karnataka All Markets

Promoted

Jul 2017 – Apr 2018 · 9 mos

Responsible for Sales and Customer satisfaction in Karnataka for all Markets - Corporate, Academic, Medical, Government and K12. SAAS product sales to academic institutes, large corporate and research organizations is the main agenda.

Negotiation

Account Executive - AndhraPradesh, Telangana and Karnataka

Feb 2016 – Jun 2017 · 1 yr 4 mos

Sales and customer satisfaction for AndhraPradesh, Telangana and Karnataka

Negotiation

Makemytrip.com

Holiday expert

Mar 2015 – Feb 2016 · 11 mos

Worked as a Holiday Expert - International Destinations. It was a work from home profile where cold calling, tour packaging, follow-ups, and lead conversions happened to be the main responsibilities. To achieve minimum GPM is the first level target and to convert as many leads as possible into tour travelers have what earned commissions for me.

Negotiation