Suman Raju

Program Manager

Bengaluru, Karnataka, India20 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

20+ years of experience in program management.
Expert in establishing PMO frameworks and governance.
Skilled in data-driven decision-making and analytics.

Stackforce AI infers this person is a Business Transformation expert with strong capabilities in Program Management and Data Analytics.

Contact

Skills

Core Skills

Project Management Office (pmo)Strategic PlanningAnalyticsData Governance

Other Skills

Analytical SkillsBusiness Process ImprovementCommunicationCost PlanningCost ReductionCross-cultural Communication SkillsCross-functional CoordinationCustomer Relationship Management (CRM)Data AnalysisData AnalyticsDecision-MakingEmployee EngagementFinancial ReportingForecastingGenerative AI for Recruiting

About

Senior Program Manager – PMO | Business Transformation | Strategic Operations | Process Excellence Strategic and results-oriented Program Management Leader with 20+ years of experience driving enterprise-wide transformation, PMO governance, and operational excellence across large-scale, cross-functional environments. Proven track record in establishing mature PMO frameworks, optimizing business processes, and delivering measurable impact through data-driven decision-making. Adept at aligning strategic vision with execution, fostering collaboration across global teams, and implementing governance models that enhance efficiency, transparency, and accountability. Skilled in building performance dashboards, analytics-driven reporting, and MIS frameworks that enable leadership to make informed, real-time decisions. Recognized for empowering teams through mentorship, capability-building, and automation-led innovation. Passionate about leveraging technology, analytics, and process design to scale operational effectiveness and enable sustainable growth.

Experience

20 yrs 10 mos

Total Experience

3 yrs 5 mos

Average Tenure

5 yrs 6 mos

Current Experience

Galent

2 roles

Senior Manager Program Management Office

Dec 2020 – Present · 5 yrs 6 mos · Bengaluru, Karnataka, India

Senior Program Manager – PMO & Strategic Operations
Seasoned PMO and Program Management leader with over 20 years of experience driving enterprise-wide transformation, governance, and delivery excellence. Proven expertise in establishing and scaling PMO functions, implementing program governance frameworks, and managing strategic initiatives aligned with organizational goals.
Skilled in leading large, cross-functional teams, fostering collaboration with C-level stakeholders, and ensuring seamless program execution through data-driven insights and process innovation. Adept at leveraging technology, analytics, and business intelligence to enhance transparency, optimize resource utilization, and deliver measurable operational outcomes.
Demonstrated success in enabling business transformation through structured governance, continuous improvement, and strategic alignment of programs with enterprise priorities.

Strategic PlanningStakeholder ManagementCross-functional CoordinationCost PlanningStrategic Human Resource PlanningGenerative AI for Recruiting+10

Senior Manager PMO

Dec 2020 – Present · 5 yrs 6 mos · Bengaluru, Karnataka, India

Strategic PlanningVendor ManagementRisk AssessmentBusiness Process ImprovementProject Management Office (PMO)

Self-employed

Management Information System Consultant

Sep 2020 – Dec 2020 · 3 mos

AnalyticsStrategyStrategic PlanningVendor ManagementForecastingPeople Management+4

Indiqube

Sr Manager Program Management Office

Mar 2019 – Sep 2020 · 1 yr 6 mos · Bengaluru, Karnataka, India

To summarize, I have 16+ years of experience 16+ years of experience in Program/Project Management, Process Improvement, Process Implementation, MIS Reporting & Data Analytics. Currently working with IndiQube Co-Working Spaces India, Bangalore, as Sr Manager Program Management Office.

AnalyticsStrategyStrategic PlanningVendor ManagementForecastingPeople Management+4

Hirepro consulting pvt. ltd.

Data Analyst - MIS Reporting

May 2010 – Mar 2019 · 8 yrs 10 mos · Bengaluru, Karnataka, India

o Expertise in organizing, interpreting and communicating required information to facilitate the decision-making process of the top management.
o Develop and initiate more efficient data collection procedures
o Compile and validate data; reinforce and maintain compliance with organization standards
o Perform daily data queries and prepared reports on daily, weekly, monthly, and quarterly basis
o Work closely with cross functional teams in generating various reports and automation of process, some of the Key reports highlighted
A. Sales – KPI Dashboards | SPM Dashboards (Sales Performance Dashboards) | RFP Data
B. Finance – Manpower Allocation | Invoicing & Payments |Cash flow Summary |
C. HR – PMS reports | Joining & Exit Summary Dashboards | Offer / PMS letter automation (VBA)
D. IT Team – Assets Management reports | Query/Ticket Resolution TAT Reports |
E. Management – Forecast Vs Achieved | Resource Utilization Reports | Productivity & Profitability Reports, etc
o Work closely with clients (TA Teams) in designing the reporting templates & delivering the requisite reports / PPT’s within the agreed timelines, some of the clients to highlight
o CGI, Citrix, Happiestminds, Cognizant, Ericsson, Mindtree & HP, etc
o Managing weekly & daily reporting through in-depth analysis & producing actionable information
o Handling team of 6 members, providing training, assigning work and keeping workflow in process
o Successfully handled responsibilities for extracting internal and external data via various sources, data cleansing, validation and presentation in an analytical output to help leadership team take further strategical decisions
o Ensure databases and archives are protected from security breaches and data losses

AnalyticsStrategyStrategic PlanningVendor ManagementForecastingPeople Management+2

Ing vysya life insurance

MIS Executive

Jan 2007 – Jan 2009 · 2 yrs · Bengaluru, Karnataka, India

o Generating Weekly /Monthly & Adhoc reports & Dashboards and publishing it to the Top Management Teams
o Managing Employee separation & Leaves data Pan India
o Provide inputs to payroll vendor & co-ordinate for Full & Final Settlement of the Employee.
o Ensure the Full & Final Settlement is completed and sent to the employees within 45 – 60 days from the date of separation
o Handling Helpdesk escalations & solving the queries with the TAT (calls & mails)

Vendor ManagementPeople Management

Bill desk

Team Lead

Jan 2006 – Jan 2007 · 1 yr

o Generating Weekly /Monthly & Adhoc reports & Dashboards and publishing it to the Top Management Teams
o Handling ECS form (Electronic Clearance Service) mandate of various Banks & Mutual Funds companies.
o Ensure all the ECS form data received for the day has been migrated into the requisite template (MS Excel)
o Handling a team of 3 data entry operators & 10 Field executives
o Solving customer's disputes over payment updation
o Interacting with banks for the verification of the forms & handling queries related to the verification of the mandates from the banks

Vendor ManagementPeople Management

Spice telecom

Mis Executive

Jan 2004 – Jan 2006 · 2 yrs

o Generating Weekly/Monthly & Adhoc reports & Dashboards and publishing it to Regional Heads
o Collection MIS Reports
o (Region, Bucket wise Collection update, Agency performance Reports, Due date performance Summary)
o Allocation of cases to Agencies (Bangalore / Karnataka)
o Maintain Data Base of ECS Customers.
o Publish Daily Payment collection summary reports to Agencies
o Co-ordination with Field Executives & Agency requirements.
o Upload all payment files (Net banking, ECS, Auto Debit, Easy Bill, Etc)

Vendor Management