Feb 2025 – May 2025 · 3 mos · Mumbai, Maharashtra, India · On-site

• Forged strategic partnerships with fintech firms and payment gateways, enhancing payment processing on the Coversure app.
• Owned product P&L, driving accountability for cost optimization and revenue growth.
• Designed and launched Gen AI powered virtual assistants, improving customer engagement and operational efficiency.

Sep 2024 – Jan 2025 · 4 mos

• As Product Consultant advised Healthy and Nutrition Foods company on setting up product practices for food packaging, food delivery, branding, and operations cost
• Key responsibilities
• Optimized packaging for freshness, sustainability, and cost-effectiveness while enhancing customer experience.
• Streamlined logistics, improve delivery efficiency, and integrate technology for real-time tracking and order management.
• Defined brand positioning, optimize digital presence, and create a seamless user experience across all touchpoints.
• Identified cost-saving opportunities in procurement, supply chain, and automation while maintaining product quality.

May 2022 – Jul 2024 · 2 yrs 2 mos · Bengaluru, Karnataka, India · Hybrid

• Product Leadership:
• Managed multi million portfolio annually, building high powered product teams, managing daily active users (DAUs) of 650k customers, driving funnel conversion, product launches and support PnL management for the B2C e-commerce product.
• Worked with the executive leadership team to explore revenue generating opportunities and defined key metrics / KPIs to achieve business objectives
• Built and headed self driven product team of Senior PM, Associate PM and Product Analysts to focus on building new products and executing product growth initiatives across the Paytm app.
• Negotiated competing priorities and high demand from business users and collaborated closely with marketing, engineering, design, data science and customer support teams to launch and scale product experiences.
• Product Strategy
• Led, defined and drove product vision in scaling the ecommerce, finance products and successfully delivered key product outcomes. Drove product roadmap, prioritization and execution of B2C products on Paytm App.
• Implemented dynamic pricing strategies for Paytm ecommerce booking products, leveraging competitor analysis and market trends, which resulted in a 45% increase in net revenues and profitability.
• Conducted market research and competitive analysis to identify emerging trends, market opportunities, and built B2B paytm travel app for business/merchants.
• Achievements
• Implemented user flow funnel improvements that led to a 53% conversion increase in just 6 months of joining the organization.
• Performed data analysis and strategic implementation of features that led to growth of New Users (contributing the highest DAU), thereby exceeding targets by 9%.
• Solved Desktop conversion challenges through UI/UX enhancements, achieving a 60% improvement.
• Built Generative AI product for assisting customers to explore travel options and complete their booking with no human intervention and also built AI chatbots to ease the customer service agent workload.

Nov 2020 – May 2022 · 1 yr 6 mos

• Responsible and Accountable for planning, building and maintaining InterMiles Flights, Hotel and Airport Lounge Booking platforms.
• Responsible for managing and delivering Loyalty Solutions for earning and redeeming
• Miles across all Airlines and Hotel booking for 10million customer base
• Designed and delivered 100k & 50K SEO search results pages for flights and hotels.
• Managed the Product Backlog and created an effective vision and provide timely
• stakeholder feedback on development iterations
• Managed and collaborated with cross-functional teams like Development, Operations,
• Design team, Business Development, Customer Support by providing project leadership, daily management updates, stakeholder communications and oversaw product development from inception to implementation.
• Managed and designed solution and architecture for travel metasearch engines to Increase customer traffic via affiliate partners and also increase brand recognition.

Jul 2018 – Nov 2020 · 2 yrs 4 mos

• Led Loyalty initiatives for accrual and redemption of miles for Travel and eCommerce applications
• Responsible for designing and delivering InterMiles accrual & redemption capabilities
• on IOCL POS and Dineout app by Integrating with API based Middleware application
• Delivered and managed in house Airport Lounge access issuance & validation
• Application by integrating APIs and Front-End Panel with/for Airport Lounge operators.
• Implemented and Managed Cross Selling of Meru Cab booking via InterMiles Travel
• website
• Perform project management activities, which include scheduling of tasks, active
• mitigation of any risks to the project scope and making trade-offs to resolve possible
• bottlenecks in the delivery.
• Creating Product Requirement Documentation (PRD) for Travel Products and features

Mar 2018 – Jul 2018 · 4 mos

• Worked for US based travel tech client for orchestration and streamlining of GDS API integration
• Conducted Requirement Gathering, prepared and structured the product backlog items and user stories.
• Weekly discussions with Product Owners to discuss technical and functional improvements.

Aug 2015 – Feb 2018 · 2 yrs 6 mos · Bengaluru, Karnataka, India

• Worked on
• 1. Sabre TPF/ PSS reservations , ticketing and pricing
• 2. Sabre T2 ( Open Systems) - WebServices – TKT WS, AER WS, ASR WS, PQ WS, Payments WS, Profile WS, MISC WS
• Roles and Responsibilities
• 1. Associate Business Analyst - Assisting the BA in requirement gathering, FRD creation, Use Case creation, client demos
• 2. QA regression lead - Leading a regression testing team and focus on improvising regression automated scripts in order to increase efficiency by improving functional coverage and reduce time taken to execute.
• Skills
• 1. Automation testing tools- UFT, Jmeter, SOAtest, Eclipse
• 2. Requirement gathering and analysis, FRD creation, test stratergy planning, test plan /test case creation, requirement tracability matrix, UAT and integration testing

Jul 2010 – Aug 2015 · 5 yrs 1 mo · Mumbai Metropolitan Region

• Roles
• Worked as TPF test analyst for Air Canada Reservation, Pricing, Ticketing, Check-in systems, inventory and schedules, Frequent flyer loyalty, EDIFACTS, TTYs. 3PGH (ground handlers)
• UI /Webservice tester for Air Canada Flight Pass - Service based application, Aircanada.com, NTP portal.
• Responsibilities
• Leading a testing team in testing of UAT for airlines by creating functional test cases/test plan/RTM, raise defects, Integration testing, perform Production testing in realtime environment.
• Skills
• Requirement gathering and analysis, FRD creation, test estimation, test stratergy planning, test plan /test case creation, requirement tracability matrix, UAT and integration testing, Defects tracking, defects creation ,Co-ordination and assigning the tasks to different team members.
• Testing:
• 1. Manual Testing
• 2. Functional Testing
• 3. Web service testing
• Quality Assurance tasks:
• Worked on Quality Process Performance Objectives and Sub Process metrics and predictive modelling using Statistical Techniques - Control Chart, Regression Analysis, Hypothesis testing, Fishbone analysis etc.