Jan 2020 – Aug 2022 · 2 yrs 7 mos · Sunnyvale, California, United States

Apr 2018 – Jan 2020 · 1 yr 9 mos

•  Fulfills a critical role leading multiple engineering teams operating out of various geographies for this customer experience software and services company that uses artificial intelligence and machine learning to understand consumer intent. Works directly with the SVP and other senior executives to create business strategies and enhance the product portfolio.
•  Hired, mentors, and directs over 50 software engineers dedicated to the delivery of Intelligent Messaging services and Bot development platforms. Continually researches emerging technologies to identify innovations aligned with the needs of the company.
•  Successfully improved team productivity by 20%.
•  Credited with overseeing the development, scaling, and management of an omnichannel prediction platform that analyzes millions of records per day, performing intent prediction and presence detection in real-time for visitors across IVR, Web, Assist, and Self-Serve platforms.
•  Established, scaled, and administered Hadoop clusters and Hadoop and Spark applications that serve as the foundation for data analytics, model building, and training; additionally, defined and managed a data pipeline using multiple Kafka clusters.
•  Served as the architect of best practices to govern product deployment, monitoring, scalability, and performance.
•  Collaborates effectively with key stakeholders across the organization, including the Operations and Infrastructure teams as well as outside vendors.
•  Recognized across the company with multiple awards and secured an opportunity to work directly with the founders.

Jan 2015 – Mar 2018 · 3 yrs 2 mos

•  Designed and deployed a scalable and distributed platform for Tracking, Targeting, Segmentation, Profiling, Experimentation and Experience Personalization.
•  Assembled a team of top software engineers with talent and qualifications necessary to address complex data and analytics challenges. Grew the team from three people to 12 within a year, and worked with the Vice President of Engineering to define a strategy to achieve business deliverables.
•  Researched the suitability of technology stacks for the data pipeline and platform components; designed a scalable and distributed application to transform the data pipeline.

Mar 2013 – Jan 2015 · 1 yr 10 mos

•  Engineering Leader working in a high growth environment
•  Responsible for growing the team from 3 to 13 in less than a year
•  Conceptualization and development of large scale distributed systems
•  System Design and Architecture
•  Software Development
•  Engineering Excellence

Aug 2011 – Mar 2013 · 1 yr 7 mos · Bangalore, India

•  Software architecture and design, coding, deployment, mentoring, hiring.
•  Served as an invaluable resource for the Retail Business Services team of this Fortune 500 corporation, leading the design and implementation of software services.
•  Recognized for automating the item approval process to onboard products to the Amazon catalog, including the development of a highly scalable automated communication and notification system as well as applications for the automated selection of product images.

Dec 2006 – Jul 2011 · 4 yrs 7 mos · Hyderabad Area, India

•  As a senior member and subject matter expert, provided guidance and direction to colleagues and promoted the adoption of best practices for engineering.
•  Managed the shipping of two versions of Duet for Microsoft Office and SAP as well as Duet Enterprise for Microsoft Office SharePoint and SAP.
•  Designed and developed conceptual workflows in Microsoft SharePoint as well as a Microsoft SharePoint Client-Side Object Model for Windows Phone 7.
•  Developed a solution to key data on the client and backend in sync by building an Outlook integration and extension to surface LOB data through Outlook and a Synchronization component.
•  Recognized as a trusted partner, helping to resolve client issues and providing guidance; hosted a customer-facing workshop.
•  Recipient of multiple Gold Star awards.