Feb 2023 – Present · 3 yrs 3 mos

• Roles and Responsibilities:
•  Currently associated with Mediatek India as Global Customer Program Manager.
•  Visiting partner sites for understanding the technical issues in order to align with product strategy & Roadmap.
•  Understands the business requirements and handle the customer accounts along with their conflicts & queries on very first level.
•  Manage and analyze business requirements and help to get it implemented with changes.
•  Undertaking the design & the development, testing, debugging, and troubleshooting of the device.
•  Gather New Feature Requirements and negotiate internally to get it developed for customers.
•  Analysis of the Business Requirements, Software Requirement specifications, regional testing.
•  Working closely across the teams like RD/HWPMs/SWPMs/BDs for customer Projects MP(Delivery).
• Key Contribution:
•  Handling Key Customer Accounts as a Overseas CPM(Customer Program Manager).
•  Managing small team of FAEs, train them and assign regular tasks to support customers.
•  Technical promotions (Pre Sales) of the new products to the existing and new customers, also coordinating and supporting the telecom events for the company.
•  Overseas CPM- Working for key account like Reliance Jio, Airtel, Oppo, Lava, Samsung, etc.o Issue Handling: Handle customer issues independently and assignments to the teams.
• Customer Accounts:
•  OEMs: Oppo, Lava,XIAOMI, Intex, Reliance Jio, VIVO,VVDN.
•  Operators: Reliance Jio, Airtel, Vi,BSNL. Handling overseas operator accounts:
•  Operators handled : claro,Telcel,ATT,Jazz,Ufone,Telenor,Mobitel,Digicel,Banglalink,Grameenphone,Robi.
•  Working as a Technical coordinator to create new technical collaborations with operators, SIM Vendors.
•  Receiving the Technical specs from various operators and then conducting the spec evaluation exercise using JIRA tracking system and helping the Development team to analyze & fetch the support status of AP or modem spec on latest MTK chipsets.

Mar 2019 – Feb 2025 · 5 yrs 11 mos

• Customer issues/Field related scenarios/LTE protocol issues
• GCPM (Oversea CPM)- Working for key account like Reliance Jio, Airtel, Oppo, Lava, Samsung, etc.
• o Projects Execution: Complete project tracking & Coordination between multiple teams.
• o Issue Handling: Handle customer issues independently and assignments to the teams.
• o Customer Relationship: Maintaining a healthy relation at customer side within multiple teams and Accountable for Project and team planning, resource/project allocation and tracking and guiding and motivating team.

Nov 2017 – Feb 2019 · 1 yr 3 mos

• Roles and Responsibilities:
• As a Field application engineer regular customer visiting in order to perform joint testing and closely work with customer’s testing teams to analyze both AP and Modem side related issues.
• Closely work with local modem team for modem related issues and develop the understanding for basic debugging skills.
• Performing Thermal Camera test for recognising the Hotspots on Customer handsets & also power consumption test for improving the stability of product before the market launch.
• Working closely with Google as a 3PL GMS Express Lab owner (used for providing the Google certification) to the Mobile devices of different customers.
• Log analysis, Root Cause Finding & fulfilling their queries of customers and ODMs and field for LTE/IMS.
• Understanding the different chipsets and their features. Co-working with internal teams to reply customer query.
• Technical skills:
• As Android is an open source software stack for a wide range of mobile devices and a corresponding Open source project led by Google. Performing following Automated tests suggested by Google over AOSP -
•  Compatibility test suit (CTS Test).
•  Google mobile system test suit (GTS Test)
•  Vendor Test suit (VTS Test).
•  CTS verifier test.
•  CTS over Generic system image.
• Flashing Generic system image in Fast boot mode for performing different Certifications for Android-GO onwards projects.