Nov 2023 – Oct 2025 · 1 yr 11 mos · India · On-site

• ● Launched Zomato’s District Pay gateway on Paytm EDC, streamlining in-restaurant payments for enterprise chains.
• ● Drove strategic expansion of Paytm’s insurance portfolio, launching sachet products such as cancer care, critical illness, cyber fraud protection etc, generating 10L / month revenue and increasing policy adoption by 25%.
• ● Led AI-powered chatbot integration to automate CST queries, reducing ticket volumes by 30% and saving 15+ agent hours per month, driving a consistent 52% positive CSAT score month-on-month.
• ● Redesigned and iterated the homepage multiple times to enhance user experience for 120K daily unique users, achieving a 5-10% increase in CTRs for motor and health insurance products.
• ● Integrated MS Clarity analytics for motor & health insurance, uncovering user behavior insights, reducing drop-offs by 15% on motor KYC pages & 10% on health plan details page.

Feb 2021 – Oct 2023 · 2 yrs 8 mos · Bengaluru, Karnataka, India · On-site

• ● Spearheaded product launches on scooter software (Wi-Fi, voice commands) and companion app (megaphone, biometrics, widgets, dark theme) enhancing user experience for 2.75L scooter owners across Move OS 2, 3 & 4 launches.
• ● Designed ECOS (Electronic Checkout System) and diagnostics testing apps for Gen-1, Gen-2, and S1X production-ready scooters on the manufacturing line.
• ● Conducted factory visits and UAT (User Acceptance Testing) for pre-release softwares (alpha, beta and release candidate) ensuring 100% quality.
• ● Led post-order experience for OLA Foods & Stores division, achieving 85% driver allocation and maintaining cancellation rates below 8%.
• ● Saved costs of 1CR+ by automating OLA Money customer support with the help of haptik.ai team.

Sep 2019 – Jan 2021 · 1 yr 4 mos

• Participated in theatrical productions
• Captured bike trips to various destinations through moto-vlogging.
• Survived covid-19 :)

Jan 2019 – Aug 2019 · 7 mos · Bangalore Urban, Karnataka, India · On-site

• Started as employee no 1 & persisted until it's closure.
• Handled anything & everything on mobile-side.
• Pilot program had a user-base of 1.8K.

Aug 2017 – Sep 2018 · 1 yr 1 mo · Bengaluru North, Karnataka, India · On-site

• Engineered and managed 2 applications i.e android mobile and TV.
• Apps had a user-base of 2.5K.
• 4.5 rating on play store.