Supriya Bohra

CEO

Amsterdam, North Holland, Netherlands9 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 10 years of experience in Knowledge Management.
  • Led AI-driven transformation in Knowledge Management.
  • Inducted as a LinkedIn Creator for India.
Stackforce AI infers this person is a Knowledge Management and Content Strategy expert in the SaaS industry.

Contact

Skills

Core Skills

Knowledge ManagementContent StrategyContent ManagementProject Management

Other Skills

AEMAdvertisingBloggingBrand DevelopmentBusiness AdministrationBusiness DevelopmentCommunicationCommunication SkillsCorporate BrandingCorporate Social ResponsibilityCreative WritingCustomer ServiceDigital MarketingDocument ManagementE-commerce SEO

About

I couldn't become an actor, so I became a writer. Hi, my name is Supriya and I work with enterprise knowledge for a living. I am currently working as a Global Knowledge Management Lead in Amsterdam and have worked in Bangalore and Dubai before. Outside work I am a LinkedIn managed Creator, and was one of the 200 creators to be inducted in Linkedin's first ever Creator Program for India. So far I've collected two popular degrees, B.Tech in Electronics n Communication and MBA in Marketing, and put them to use towards an offbeat career in Content and Knowledge Management . I have over 10 years' experience in Content Management, Project Management, Knowledge Management, and Marketing. I have worked in industries like Oil & Gas, Consultancy, FMGC, AI, Technology, and have a good understanding of what type of content works for B2B, B2C and D2C. Technically, I have experience with tools like Pega, Adobe Experience Manager (AEM), XML coding, WordPress, Duda etc. When I am not working at making lives easier for my team and agents, I dabble with writing here and building AI models that would automate systems that I usually detest. From being born in Sharjah to living in Bangalore and now Amsterdam, I am both an expat and a local. Find out about my thoughts and stories on LinkedIn under the #notesbysupriya hashtag. Like what I write? Send me a personalized note with your LI connection request!

Experience

9 yrs 11 mos
Total Experience
1 yr 10 mos
Average Tenure
3 yrs 9 mos
Current Experience

Booking.com

Global Knowledge Management Lead

Sep 2022Present · 3 yrs 9 mos · Amsterdam, North Holland, Netherlands · On-site

  • As a Knowledge Management leader, I drive strategy, innovation, and operational efficiency to empower 12,000+ customer service agents with the right knowledge - when they need it, how they need it.
  • Leading a team of experienced KM content specialists (internal and contractual workers) who create and maintain content used by agents directly interacting with end-users.
  • Key Contributions:
  • Designed and implemented a content strategy and lifecycle framework, establishing guidelines, quality standards, and UX best practices that scale globally.
  • Leading an AI-driven transformation, ensuring our team is agile, proactive, and aligned with business priorities.
  • Spearheading migration to a new Knowledge Management system in Pega, ensuring a smooth transition for Operations and driving adoption.
  • Created an internal learning module for Knowledge Management to introduce basic KM components to employees outside of my immediate team
  • Successfully trained in Lean Six Sigma Green Belt trainer to facilitate process improvements within small to large teams
  • Regular collaborations with stakeholders from multiple levels and regions, including Process Excellence Specialists, Learning and Development team, Operational Excellence, Product Development and more.
  • A passionate B.Equal (ERG) ambassador and a happy #IAmRemarkable certified trainer
Relationship BuildingKnowledge ManagementContent Strategy

Teksystems

Senior Proposals Writer for Cisco

Aug 2020Aug 2022 · 2 yrs · Bengaluru, Karnataka, India

  • Architecture Lead for knowledge management and content creation. I create business solutions and proposals for Cisco Sellers and Partners using XML markup language.
  • My work includes:
  • creating automated proposals for pre-sales team (Platform used: AEM). These automated proposals are customized based on the customer's name, industry and workplace, thus reducing the seller's time to create such proposals from 14 hours to mere minutes.
  • full ownership of managing existing content knowledge base, including setting up new systems when required
  • Full ownership for creating new solution proposals for 2 architectures for Cisco and its partners.
  • creating DITA-friendly proposals, including customized texts and images
  • reviewing and creating automated proposals for SPG generator.
Content ManagementRelationship Building

Bright network

Marketing Intern

Jul 2020Jul 2020 · 0 mo · London

  • A 3-day virtual internship where leaders from companies like Google, P&G and GSK took sessions, citing real life examples to explain concepts prevalent in the industry
  • Worked on a work sample for creating a marketing plan for expansion for a leading car rental company
  • Interacted with over 9000 interns and alumni from Amazon, P&G and more

Course5i

Senior Project Coordinator and Scrum Master

Jan 2020May 2020 · 4 mos · Bengaluru Area, India

  • Worked as a Senior Project Coordinator for the AI labs team that pioneers in 'inventing the future'.
  • My work profile included:
  • Project management; implementing agile methodologies like scrum using Jira and Trello.
  • Managed 4 B2B product delivery projects.
  • Knowledge management; creating viable content systems for client-facing teams
  • Vendor management; creating and maintaining essential SOWs and NDAs for external service providers
  • Social media marketing; collaborating on corporate videos for LinkedIn
  • Internal and External Communications; being the POC for HR and other departments
Relationship BuildingProject Management

Tata consultancy services

Senior Process Associate-Copy Writer

May 2017Oct 2018 · 1 yr 5 mos · Bangalore

  • Senior web copy writer for businesses based in the UK. I've written for over 500 websites, including e-commerce and niche websites. My work was highly appreciated by the onshore clients as well the end customers.
  • Project: Hibu/Yell for UK
  • Website builder: Duda
Content Management

Iffco group

Corporate HR Intern

Dec 2016Mar 2017 · 3 mos · Sharjah

  • As Management Intern my job profile includes, but not restricted to:
  • Development and Management of HR policies for overseas offices
  • Contributing to the knowledge base by creating crisp content and SOWs
  • Worked as part of the Learning and Development team to organize the Corporate trainings for the UAE offices
  • Calendar management
  • Assist the Corporate Admin team with travel requests for new joinees

Mefcc-dubai comic con 2016

Team Lead

Apr 2016Apr 2016 · 0 mo · Dubai

  • Successfully managed a team of 14 members at one of the biggest events in Dubai. The team was responsible for crowd management, ticketing and security check.

General petroleum gmbh

3 roles

Assistant to Managing Director

Promoted

Jun 2014Jan 2016 · 1 yr 7 mos

  • Project management and documentation
  • Shortlisting conferences and events to be attended by the Company.
  • Responsible for calendar management of the MD for internal meetings.
  • Reviewing miscellaneous reports and documents.
  • Developing and maintaining filing and information systems (electronic and hard copy), ensuring archive material is safe and can be speedily retrieved

Admin/HR and Projects Assistant

Apr 2014Jan 2016 · 1 yr 9 mos

  • Assisting the Senior Manager-operations with documentation and communicating with outside clients.
  • Assisting the HR manager in shortlisting incoming CVs and documentation of current employees.
  • Assisting the Amin/HR department with inventory management, ticketing (annual, emergency and business trips)
  • Assisting Hr/Admin in letter drafting and documentation

Marketing Coordinator

Apr 2014Jan 2016 · 1 yr 9 mos

  • Brand development and management
  • Analysis and procurement of promotional items
  • Event management for in-house events and international participations

Shedares

Co-founder

Apr 2014Sep 2016 · 2 yrs 5 mos · United Arab Emirates

  • SheDares is a CSR initiative that focuses on empowering the women in the region by addressing the issue of limited pipeline of female leaders.

Csr in action-uae

Trainee

Feb 2014Apr 2014 · 2 mos · Dubai

  • Trained for 5 weeks about various aspects of CSR and SROI in depth. Co-developed a social project for Women Empowerment, along with two colleagues.

General petroleum

Operations Intern

Jun 2010Jul 2010 · 1 mo · Sharjah

  • As a part of my engineering summer internship, I witnessed and understood how the oil and petroleum industry worked in the Middle East through the operations department. Also trained under the HR department

Education

Manipal University Dubai

Master of Business Administration (MBA)

Jan 2013Jan 2015

Amity University Rajasthan, Jaipur

Bachelor of Technology - BTech — Electronics and Communications

Aug 2008May 2012

Scrum Alliance

CSPO

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