Sep 2014 – May 2018 · 3 yrs 8 mos

• Worked at Client Location for 2 years in California, USA. Managed the delivery of the infrastructure team supporting Apple Data Center operations. Worked as a transition manager and successfully transitioned the support roles from onsite to build a team in Bangalore providing 24/7 support. Resolved projects bottlenecks and challenges and ensured completion within stipulated timelines. Performed Server Management activities involving file system management, LUN provisioning, package installation and de-provisioning. Developed scripts for automation of installation and configuration of the middleware components using shell scripts. Configured VIPs and performed SSL offloading on F5. Created and updated SSL Certificates. Provisioned WIPs on GTM and Firewall rules on F5 LTM. Mentored and trained new on-boarded candidates. Prioritized and planned teams’ efforts. Procured, configured and maintained the servers for 20 Retail Web applications. Had VIPs configured on the NetScalar and ensure ACLs were established from the required systems. Monitored server performance with scripts and had crons and alerts on the host that ensured self-healing of servers. Shared own learning from the project with the team and created documents to drive higher efficiency.

Mar 2012 – Mar 2022 · 10 yrs

• Worked in various roles such as a Technology Lead, PMO, Scrum Master in the last 7 years with Infosys . Currently working as a Project Manager with the expertise to guide the team on the technical front as well as people management aspect while driving projects to success. My responsibilities include but not limited to:
• Participate in technical feasibility meetings.
• Drive effort estimation and ensure resource availability and allocation.
• Identify trends, gaps and opportunities within the project to accelerate delivery.
• Effectively collaborate with project teams and other stakeholders to drive the successful completion of the project.
• Lead, drive, facilitate and chair investigations, meetings and major incident bridges.

Mar 2012 – Mar 2022 · 10 yrs

• Participate in technical feasibility meetings. Drive effort estimation and ensure resource availability and allocation. Identify trends, gaps and opportunities within the project to accelerate delivery. Effectively collaborate with project teams and other stakeholders to drive the successful completion of the project. Lead, drive, facilitate and chair investigations, meetings and major incident bridges. Managed project related revenue while keeping all systems updated. Conducted audit of projects with established processes, project schedules and budgets. Prepared and delivered regular, audience-specific reports to ensure clients were adequately apprised of project status, success, risks and issues. Removed impediments for the development team.

Sep 2010 – Feb 2012 · 1 yr 5 mos

• Configured and managed SharePoint sites for different teams in WSS2.0 environment.
• Analysed and found causes for access issues to the SharePoint sites.
• Performed clean up activity of sites - removal of inactive members, purge deleted sites, delete personal sites older than 60 days.
• Installed and configured Quest Recovery Manager for SharePoint to backup and restore sites.
• Configured and maintained the third-party Search Engine “Google”.
• Performed the role of the shift manager taking escalation from client.

Sep 2008 – Sep 2010 · 2 yrs

• Implemented reverse proxy technologies protecting the server names and other specifics about the infrastructure.
• Administered SharePoint sites - created and customized sites, managed site permissions and thresholds, removed unused sites after taking backup, moved site collections from one content DB to the other.
• Deployed workflows and InfoPath forms on SharePoint.
• Installed and configured Lotus Notes Migrator for SharePoint and requested Quest License.

Sep 2008 – Sep 2010 · 2 yrs

• Implemented reverse proxy technologies protecting the server names and other specifics about the infrastructure. Administered SharePoint sites - created and customized sites, managed site permissions and thresholds, removed unused sites after taking backup, moved site collections from one content DB to the other. Deployed workflows and InfoPath forms on SharePoint. Installed and configured Lotus Notes Migrator for SharePoint and requested Quest License.

Aug 2006 – Sep 2008 · 2 yrs 1 mo

• Built AOL corporate sites by configuring Apache to implement screen name authentication and virtualization.
• Requested and bound SSL certificates to the VIPs.
• Implemented and maintained JOBI- a tool that monitored disk usage, hardware information, cron jobs, etc. on 11000 servers and maintained a compliancy of 96%.
• Worked on user administration and file permissions based on the requirement.

Aug 2006 – Sep 2008 · 2 yrs 1 mo

• Built AOL corporate sites by configuring Apache to implement screen name authentication and virtualization. Requested and bound SSL certificates to the VIPs. Implemented and maintained JOBI- a tool that monitored disk usage, hardware information, cron jobs, etc. on 11000 servers and maintained a compliancy of 96%. Worked on user administration and file permissions based on the requirement.

Jun 2004 – Nov 2005 · 1 yr 5 mos

• Roles and Responsibilities
• Provide Customer Support for ICICI Bank customers in UK, by answering their queries related to their bank accounts