Sushant Karmshil

Product Manager

Mumbai, Maharashtra, India6 yrs 11 mos experience

Most Likely To Switch

Key Highlights

Led cross-functional teams to enhance product funnels.
Achieved significant increases in user engagement metrics.
Expert in data-driven product management strategies.

Stackforce AI infers this person is a Product Manager specializing in Fintech and E-commerce with a strong focus on data-driven strategies.

Contact

sushantkarmshil1996@gmail.com LinkedIn

Skills

Core Skills

Product Strategy & RoadmappingUx Optimization & Funnel AnalysisA/b Testing & Growth ExperimentsProduct DevelopmentProduct ManagementBusiness AnalyticsMarketing AnalyticsManagement Consulting

Other Skills

Amazon RedshiftAnalytical SkillsAnalyticsAsanaBusiness AnalysisBusiness RequirementsBusiness StrategyCampaignsCommunicationConsultingData AnalysisData ManipulationDigital CampaignsFigmaJira

About

🚀 Experienced Professional | Product Management | Growth Strategist | Product Analytics | Turning Customer Insights into Scalable Digital Solutions I’m a data-driven Product Manager with 6+ years of experience building B2C and B2B products that drive user engagement, retention, and revenue. Skilled at leading cross-functional teams, shipping impactful features, and improving product funnels through experimentation and user feedback. I specialize in product discovery, roadmap planning, and end-to-end execution — with a focus on solving real problems at scale. ⸻ 🔑 Core Skills: • Product Strategy & Roadmapping • UX Optimization & Funnel Analysis • A/B Testing & Growth Experiments • Agile & Scrum Methodologies • SQL, GA, Mixpanel, Power BI • API Integrations & Event-Driven Systems ⸻ Open to connecting with teams building user-first products backed by data, empathy, and execution. Connect with me at Karmshilsushant@gmail.com for inquiries or further information.

Experience

6 yrs 11 mos

Total Experience

2 yrs 4 mos

Average Tenure

2 yrs 8 mos

Current Experience

Lenskart.com

Product

Oct 2023 – Present · 2 yrs 8 mos · Mumbai, Maharashtra, India · On-site

I focus on enhancing post-order customer experiences across India, UAE, KSA, Thailand, and Singapore, specializing in refunds, returns, and communication. I oversee Net Promoter Score (NPS) initiatives to improve customer satisfaction by optimizing communication reach, identifying key pain points, and driving cross-functional collaboration for resolution.
Key contributions:
Led the development of an integrated NPS Score, streamlining multiple surveys across markets to enhance reporting and decision-making.
Worked closely with AE, SA, SG, and TH markets, driving significant improvements in communication and NPS.
Efforts contributed to NPS more than doubling in the ME region and a sixfold increase in response rates.
Partnered with cross-functional teams to analyze and streamline the refund flow for cancelled and returned orders, resulting in a 50% reduction in the 99th percentile (P99) Refund Turnaround Time (TAT).

NPS initiativescross-functional collaborationcustomer satisfaction optimizationProduct Strategy & RoadmappingUX Optimization & Funnel Analysis

Paytm

2 roles

Product

Apr 2023 – Sep 2023 · 5 mos · Noida, Uttar Pradesh, India

_Spearheaded a 5% increase in product funnel growth by analyzing user drop-off points, optimizing performance, and implementing a comprehensive tracking system.
Collaborated closely with cross-functional teams (business, engineering, design, marketing, and analytics) to drive product enhancements and strategic growth.
Led the successful redesign of UI/UX, including the "Know your DTH balance" feature, resulting in a 5% improvement in funnel conversion and higher user engagement.
Designed and implemented a "Reminder Widget" on the homepage, which drove a 15% increase in funnel start rate, while optimizing user segmentation to boost new user start rates by 20%.
Introduced innovative features, such as "Due Date Intake" for Tata Sky, which contributed to a 5% increase in operator retention and a 12% growth in the Reminders user base.

product funnel growthUI/UX redesigntracking system implementationProduct Strategy & RoadmappingA/B Testing & Growth Experiments

Senior Product Analyst

Jun 2021 – Apr 2023 · 1 yr 10 mos · Noida, Uttar Pradesh, India

Roles & Responsibilities:
🖱️ Click Stream Data Analysis:
Comprehensive exploration of funnels to uncover UI/UX enhancement possibilities.
Cohort-specific screen event analysis 📊.
Enhanced user engagement through UI/UX improvements 💡.
🚀 Product Funnel Tracker Implementation:
Constructed a comprehensive tracker 📊 for the reminder base funnel. Incorporated user behaviors:
App activity, category engagement, and conversion.
Enabled identification of gaps across diverse user cohorts and operator levels.
Monitored key product metrics: Validation SR, Posting SR, screen-wise funnel conversion, Operator Funnel, and screen-wise error count.
🔍 Product Marketing & Multi-Channel User Growth Strategies:
Executed comprehensive strategies, including A/B testing 🔬, to drive visitor acquisition.
Optimized marketing campaigns, resulting in a significant 4% growth in visitors.
Drove user growth through campaigns 📣, leveraging distribution channels like Push, email, in-app, social media, SEO, and Content.
🤝 Cross-Functional Growth Leadership & Customer Lifecycle Management:
Led cross-functional growth initiatives 🌐 (Product, Analytics, Tech, Operations, Marketing, etc.).
Unlocked blockers, suggested improvements 💡, and brought together stakeholders to drive business
decisions.
Drove user growth, funnel movement, product adoption, and retention.
📊 Data-Driven Insights and Root Cause Analysis (RCA):
Analyzed market/user trends to develop data-driven insights 📈.
Conducted Root Cause Analysis (RCA) for various issues, such as the impact of price hikes, reminders,
de-growth in impressions/conversions, etc

data analysisuser engagement strategiescross-functional leadershipProduct ManagementBusiness Analytics

Zs

Business Consulting Associate: Decision Analytics

Jun 2019 – Jul 2021 · 2 yrs 1 mo · Pune, Maharashtra, India

Decision Analytics Associate: Patient-Level Data Analytics
Technologies: Advance SQL (Pyspark, Impala, Hive), Advance MS Excel,
ZS Associates is a management consulting and professional services firm focusing on consulting, software, and technology, headquartered in Evanston, Illinois provides services for clients in healthcare, private equity, and technology.
Roles & Responsibilities:
1. Led a team of two junior Associates and a project portfolio of $500k in the Immunology market
2. Responsible for delivering, operating, and enhancing analytics-driven processes for the client periodically, including, synthesizing the data, performing the necessary quality checks, and generating the error-free deliverables
3. Lead a code snippet, video KT and slide Documentation Initiative to help long-term project
management.
4. Onboarded 15+ new joiners within the team

data analyticsteam leadershipproject managementBusiness AnalyticsManagement Consulting

National institute of technology, kurukshetra, haryana

Placement Coordinator( Member of Placement Coordination Committee )

May 2018 – May 2019 · 1 yr · Training and Placement Cell ,NIT Kurukshetra

Elected from 800+ students by Training and Placement Committee, NIT Kurukshetra
1. Managed 2 full Placement processes (Summer & Final Placements) for 800+ students
2. Set a record of placing 98% batch
3. Served as Single Point of Contact between student committee and administration
4. Handled Summer Internship process of Training and Placement Cell NIT Kurukshetra, achieved record
internships and highest of all time.
5. Personally mentored 100+ students on placement preparation and resume making
6. Managed relationships with 20+ firms, incl. Genpact, Affine Analytics, Indian Navy, TATA Motors,
Edelweiss finance, Shree Ram Pistons, jubilant Life sciences, Volvo, Eicher, EIL, Uttam gualava steels
,Uflex etc.