Suyash Sinha

Associate Consultant

India6 yrs 8 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Award-winning consultant with a focus on innovation.
Expert in customer experience and process automation.
Strong background in product support and performance testing.

Stackforce AI infers this person is a seasoned consultant in CX and innovation management within the SaaS industry.

Contact

Skills

Core Skills

Process AutomationCx ConsultingInnovation ManagementBusiness DevelopmentProduct SupportProcess Improvement

Other Skills

Adoption of innovation management platformsAdvertisingAs-is process assessment and mappingAtlassian JiraBrand ManagementBusiness Process ImprovementCommunicationContent MarketingCustomer Journey MappingCustomer journey and CX assessmentDesign ThinkingDevelopment of POCsDigital MarketingEngagement with external partnersFollowerWonk

Experience

6 yrs 8 mos

Total Experience

2 yrs 2 mos

Average Tenure

2 yrs 6 mos

Current Experience

Firstsource

Senior Consultant

Dec 2023 – Present · 2 yrs 6 mos

1. As-is process assessment and mapping
2. Identification of process offshoring and automation opportunities
3. Role offshoring assessment
4. Customer journey and CX assessment
5. Target operating model design
6. Framework development
7. Winner of team excellence award

As-is process assessment and mappingProcess offshoring and automation opportunitiesCustomer journey and CX assessmentTarget operating model designFramework developmentProcess Automation+1

Capgemini

2 roles

Senior Consultant

Promoted

Oct 2022 – Dec 2023 · 1 yr 2 mos

Preparation and delivery of innovation strategy and it's components through Capgemini's innovation CoE with the account teams for clients
Establishing and managing connects and engagements with external ecosystem partners, startups and academia
Development of POVs aligned with emerging technologies to ensure future readiness of clients
Developing and accelerating adoption of dedicated in-house innovation management platforms
Development of POCs with corresponding business cases around trending technologies
Winner of Capgemini's 'Out-of-the-box' and ‘Customer Delight’ awards

Innovation strategy preparationEngagement with external partnersDevelopment of POCsAdoption of innovation management platformsInnovation ManagementBusiness Development

Consultant

May 2021 – Oct 2022 · 1 yr 5 mos

Tata consultancy services

Assistant Systems Engineer

Oct 2017 – May 2019 · 1 yr 7 mos

Product support for a major telecom client
Investigated and analyzed issues from production sites to suggest network and platform level solutions
Supported major releases of the platform
Carried out the support, testing and maintenance of model environment for issue reproduction
Conducted performance testing and benchmarking of products alongside testing and signing-off releases

Product supportIssue analysisPerformance testingProduct SupportProcess Improvement