Nov 2021 – Mar 2026 · 4 yrs 4 mos

• Functioning as Chief of Staff to the CTO, leading technical delivery and high-stakes client engineering initiatives.
• leading the Product ops and setting ways if working in the entire product function.
• Forward Deployed Engineering: Acted as the primary technical escalation point for Fortune 500 deployments. Partnered directly with Customer Success (CS) on critical client calls to diagnose integration blockers, architecting custom solutions (SSO configuration, API data export) that accelerated "Time to Value" by 40%.
• Technical Deal Support: Deployed alongside Sales and CS leadership to navigate complex enterprise security reviews (InfoSec). Translated client compliance requirements into engineering tasks, unblocking multi-million dollar renewals.
• GenAI Implementation Strategy: Operationalized the first LLM-driven capabilities within a conservative, regulated environment. Managed the trade-offs between model latency, cost, and data privacy to deliver a commercially viable solution, turning a theoretical roadmap into $2.5M of recognized revenue.
• Program Execution: Orchestrated the release train for 8 engineering squads (80+ staff), managing dependencies across microservices architecture and third-party integrations to achieve 95% on-time release consistency.
• Operational Resilience (Global Delivery): Led the infrastructure and operational stand-up of the cross-border development center. Defined the engineering playbooks and cross-region handoffs required for 24/7 delivery capacity.
• Program Leadership: Directed cross-functional program execution across 8 engineering squads (80+ staff), managing interdependencies, sequencing, governance rhythms, and execution risk to maintain 95% on-time release consistency.
• Governance & Operating Cadence: Established executive-ready governance forums across RFCs, architecture reviews, incident reviews, and delivery checkpoints, improving decision quality, accountability, and release confidence.

Nov 2021 – Mar 2026 · 4 yrs 4 mos

Jun 2019 – Nov 2021 · 2 yrs 5 mos · Melbourne, Victoria, Australia

• Led a cross-functional team of developers and business analysts to drive the discovery, planning, and delivery of custom client solutions.
• Large-Scale Data Migration: Spearheaded the technical delivery of multi-year data migration programs for government clients. Translated legacy schema complexities into modern cloud data warehouse requirements.
• Data Integrity Governance: Established "Commercial Correctness" protocols and reconciliation scripts, ensuring 100% data integrity during critical system cutovers.
• Technical Translation: Acted as the translation layer between data architects and client executives, converting technical blockers (latency, API limits) into clear business risk assessments.
• Program Governance: Led delivery governance across complex government data and analytics programs, managing stakeholders, cutover risk, data integrity, and transformation dependencies.
• Transformation Leadership: Directed multi-year migration initiatives spanning legacy platforms, data reconciliation, and operational readiness for public sector clients.

May 2017 – Jun 2019 · 2 yrs 1 mo · Melbourne, Australia

• FinTech Scaling: Defined and executed the delivery roadmap that scaled loan processing volumes to $10M+ monthly. Redesigned the lending workflow to remove operational bottlenecks and improve "Time to Decision."
• System Integration: Led the technical integration strategy with 25+ lending partners, managing the complex API handshakes and data mapping required for real-time loan origination.
• Strategic Pivot: Led the data analysis and customer discovery that informed a major strategic pivot, resulting in a 40% improvement in retention.

Jun 2016 – May 2017 · 11 mos · Melbourne, Australia

• Legacy Modernisation: Architected the digital overhaul of the Small Business Lending origination platform, migrating from legacy infrastructure to a modern, cloud-based stack.
• API Integration Strategy: Led the technical integration with external accounting platforms and credit bureaus. Designed the API data flow to automate financial spreading, removing manual data entry.
• Operational Efficiency: Optimized the end-to-end credit decisioning workflow, reducing Time to Decision (TTD) and Time to Cash (TTC) by ~40%.

Jun 2014 – Jun 2016 · 2 yrs · South Melbourne, Victoria, Australia

• Financial Systems Delivery: Owned the backlog and delivery execution for high-value settlement systems. Ensured all software releases adhered to strict bank-grade security and audit requirements.
• Agile Requirements Engineering: Owned the translation of complex financial regulations into clear user stories and technical acceptance criteria.

Mar 2013 – Jun 2014 · 1 yr 3 mos · Melbourne, Victoria, Australia

• Managed stakeholder expectations, mitigated risks, and led cross-functional initiatives.
• Analyse credit transactions and assess client viability for lending products, ensuring accurate processing of variations to existing accounts
• Meticulously organise variations on lending products, policies, and procedures, adhering to ME Bank's stringent guidelines and protocols.
• Investigate system issues and generated comprehensive reports for senior management, facilitating informed decision-making processes.
• Work closely with cross-functional teams to escalate issues according to bank policies, ensuring prompt resolution and minimal disruptions.

Oct 2011 – Feb 2013 · 1 yr 4 mos · Melbourne, Victoria, Australia · On-site

• ▪ Lead cash reconciliation operations, optimising branch holdings and streamlining business banking processes, resulting in enhanced customer service and operational efficiency
• ▪ Mentor tellers in daily operations, fostering a team-oriented environment that improved branch performance and ensured accurate end-of-day reconciliations
• ▪ Develop tailored product recommendations, connecting customers with specialists to meet diverse financial needs and drive business growth.

Sep 2010 – Oct 2011 · 1 yr 1 mo

• ▪ Implement customer retention strategies, resolving complex account queries and implementing targeted solutions, resulting in improved customer satisfaction rates.
• ▪ Analyse retention statistics, generating comprehensive reports to identify trends and inform data-driven decisions for enhancing customer loyalty programs
• ▪ Mentor new staff on Dodo systems and processes, fostering a collaborative learning environment and ensuring seamless onboarding experiences.
• ▪ Manage escalation processes with meticulous attention to detail, ensuring timely resolution of critical issues and maintaining high service standards.

Jul 2006 – Oct 2008 · 2 yrs 3 mos

• Developed a comprehensive web presence and online store for Globis Co. Ltd., enhancing customer engagement.
• Collaborated with third-party providers to streamline order management and improve operational efficiency.
• Implemented user-friendly features that increased online sales by 25% during my internship.