Jul 2010 – Jul 2025 · 15 yrs

• Oversaw Product Development, Tech Projects and Operations, analysing metrics, providing support
• and feedback to ensure resource optimization and timely completion.
• Designed and implemented specialized courses for technical personnel, ensuring timely certifications and skill development in aircraft maintenance, which enhanced overall team performance.
• Implemented feedback from various operational departments to improve course design leading to improvement in customer satisfaction by 10%.
• Collaborated across departments to incorporate operational feedback into curriculum, increasing
• satisfaction metrics by 10%.
• Analysed tech operations and training outcomes using SQL, SAS & Tableau, developed clear
• data visualisations.
• Leveraged Power BI to track certification outcomes, analysed participant data, and generate
• dashboards for senior leadership review.
• Led a team of 10 in data-driven analysis of course performance, driving continuous
• improvement in design and evaluation processes.
• Led a project on leveraging AI-driven SLM for project documentation, improving information
• accessibility by 20 %, streamlining workflow, and reducing manual effort by 2 hours per job.
• Partnered with OEMs and stakeholders to enhance serviceability tracking, maintaining >80%
• fleet readiness.
• Led Human Assistance and Disaster Relief (HADR) operations, saving 150+ lives and relocating
• 500+ individuals under extreme conditions.
• Facilitated the completion of over 100 training modules, ensuring seamless induction of graduates
• into high-stakes operational roles.
• Directed cross-functional teams and used data-centric planning for resource optimization,
• achieving 100% on-time and under-budget project completions.
• Built Excel-based reports to monitor key maintenance KPIs, enabling 10% faster turnaround on
• MRO cycles.