Dec 2023 – Dec 2025 · 2 yrs · India · Hybrid

May 2022 – Dec 2023 · 1 yr 7 mos · New Delhi, Delhi, India · On-site

• Client relationship
• Cultivate strong, long-term relationships with corporate clients operating in international logistics.
• Serve as the primary point of contact for client inquiries, concerns, and escalations.
• Regularly communicate with clients to understand their evolving needs and anticipate future requirements.
• 2. Account Growth and Development:
• Identify opportunities for account expansion and revenue growth within existing client portfolios.
• Collaborate with internal teams to develop tailored solutions and proposals to address client challenges and capitalize on opportunities.
• Negotiate contracts, pricing, and service agreements to maximize value for both the client and the company.
• 3. Strategic Planning and Execution:
• Develop and implement strategic account plans aligned with company objectives and client goals.
• Analyze market trends, competitor activities, and industry developments to inform account strategies.
• Proactively identify potential risks and develop mitigation plans to ensure client satisfaction and retention.
• 4. Cross-functional Collaboration:
• Collaborate with internal teams, including operations, sales, finance, and customer service, to ensure seamless service delivery and resolution of client issues.
• Act as a liaison between clients and internal stakeholders, facilitating communication and driving alignment on key initiatives.
• Onboarded big accounts catering into project cargo/ exhibitions/ regular international imports from Europe/ China/ Vietnam/ UK.
• Handled and onboarded clients from blended portfolio : Liquor/Semiconductor/EV/ Batteries/Hospitality goods/Sports/Furniture/Leather / white goods etc.

May 2021 – May 2022 · 1 yr · Gurugram, Haryana, India

• Established Training & Quality department.
• Imparted training to the leadership team, Sales and inside sales .
• Executed Kirkpatrick and ADDIE model
• Prepared training content modules using modern and unique techniques.
• Appeared as a jury member in various meet and greet sessions conducted with college students.
• Actively conducted various student engagement quizzes.
• Prepared and structured SOP’s and compliance policies.
• Imparted training to over 300+ people
• Advanced level soft skills session conducted at every level
• Prepared quizzes and various report formats.
• Initiated to automate training & quality panel with advanced level automated reports and dashboards.

Mar 2018 – Mar 2024 · 6 yrs · Israel · Remote

• TOC consultant APAC region
• BD & Marketing – North India
• Activities for Goldratt School – online certification program registration, Special Edition Sessions of Rami Goldratt (North), YPO, MRO Seminars (North)
• Fullkit preparation for cross functional departments in different industry environments like, manufacturing, fashion retail, distribution.
• Funnel management, POOGI, WIP Board and SPIN Strategy.
• Social Media Marketing of events/seminars/courses via different handles like LinkedIn/TOC community.
• Process Automation to better plan the orders, and shipments based on consumption & Order type per SKU over a period of time.
• Implementation of DBR: Buffer management in case of MTA, Raw material, FG.
• Implemented TOC in two Projects:
• Project A : Semiconductors Manufacturers
•  Worked on Delivery lead time, TLT, Process alignment, Production lead time, MTA & MTO
• Result: OTIF improvement from 27% to 95%
• Bifurcation of Lead times based on order type: MTA/MTO and fast track delivery for Hot sellers in 7 days lead time.
• Raw material planning: based on Order type - MTA/MTO & TLT
• WIP Board strategy execution in production unit which improved the PLT from 14% to 7% ,which hence, resulted into speedy production of orders in line.
• Fullkit and POOGI meeting at inter department level for better understanding of Order in pipeline/wip/completion/dispatch.
•  Spin selling – HBT Analysis (Head, Belly, Tail), Funnel Management, Blue Ocean Strategy.
• Accomplishment: Client Presentation in UTAH Conference on deliverables for the success of the project and turnaround in the company by executing TOC principles.
• o Project 2: Retail environment
•  Variety and Depth Management.
•  Process Automation and Warehouse management system.
•  Inventory and season launch planning.
•  HBT – Analysis for COCO & COFO to better plan the rotation of stocks.
•  Replenishment System automation based on consumption of per SKU/STORE/LOCATION
•  Full kit – production, buying, sales and operations.

Jul 2017 – Feb 2018 · 7 mos · Madrid, Community of Madrid, Spain · Hybrid

• Country representative- India
• Designed training and course modules post study the competitors in the prevailing market.
• Brand launch activities and brand collaboration with other brands.
• BD meetings with brands for collaboration with the brand.
• Operation and compliance documentation.
• Content creation for website and marketing activities.
• Recruitment for academy staff and for salon chains.
• Franchise operations and business development.

Dec 2013 – May 2017 · 3 yrs 5 mos · New Delhi Area, India

• Plan and direct staffing, training and performance evaluations to develop and control sales and service programs.
• Responsible for global count, stock take, store supplies, pilferage and shrinkage in stores’.
• Ensure appropriate target allocation and achievement over and above and maintaining minimum average bucket/multiple value(AUT)and ATV.
• Introduction of new creative looks for in- store activities as well in events organized in mall(s)/fashion agencies.
• Ensures maintaining visual merchandising standards set by the internationals’.
• Performance review of Store Manager’s against the defined KRA’s and KPI.
• Derived business through up-selling, cross-selling, add-on sales and through suggestive selling skills.
• Maintaining database record of customer feedback(s), new and existing customer and customer retention.

Nov 2012 – Oct 2013 · 11 mos · North & East India

• (5 stores – team size : 50)
• Conduct marketing research on competitors, consumer behaviour and international fashion trends.
• Monitor consumer preferences to determine focus of sales effort.
• Plan and direct staffing, training and performance evaluations to develop and control sales and service programs
• Resolve and ensure first hand resolution to customer complaints regarding sales, product and service.
• Responsible for global count, stock take, store supplies, pilferage and shrinkage in stores’.
• Ensures minimum 85% scoring in mystery audits and adherence of SOP’s 100%.
• Ensures high discipline, floor management and presence, low attrition and code of conduct.
• Conduct SWOT and RCA store wise.
• Analysis on Top seller’s and cold seller’s, plan strategies accordingly.
• Ensure appropriate target allocation and achievement over and above and maintaining minimum average bucket/multiple value(AUT).
• Introduction of new creative looks for in- store activities as well in events organized in mall(s)/fashion agencies.
• Ensures maintaining visual merchandising standards set by the internationals’.
• Performance review of Store Manager’s against the defined KRA’s and KPI.
• Derived business through up-selling, cross-selling, add-on sales and through suggestive selling skills.
• Maintaining database record of customer feedbacks, new and existing customer and customer retention.

Nov 2010 – Oct 2012 · 1 yr 11 mos · Noida, Uttar Pradesh, India

• ● Trained CSR’s and new batches on customer service deliverance, product, sales and soft skills.
• ● Call calibration activity with the internal operations team and CSR’s based on random picked calls from the record and review method.
• ● TNI & TNA based on identifying the areas of improvement by following different methods of analysis like PARETO/FATAL/BUCKET/SWOT/BAND and RCA
• ● Identifying areas of improvement based on calibration activity and call monitoring via two methods: record and review & real time call monitoring.
• ● Ensures 100% deliverance of customer service.
• ● Ensures meeting 90% of SLA’s assigned by client and sharing report on monthly basis.
• ● Worked on six sigma techniques under the guidance of green and black belt qualified people.
• ● Mock call practice and role plays during Training sessions with fresh and existing CSR batches.
• ● Preparation and amendments in Training Agendas and Training material based on changes periodically happen in the processes.
• ● Email etiquette & ISMS, CAP,PIP & other strict compliance training delivery to the CSR and operations team.
• ● Preparing monitoring sheets & other compliance policies.
• Certifications:
• Undergone through TTT conducted by Mr. Gautam Gupta

Oct 2008 – Oct 2012 · 4 yrs · New Delhi Area, India

• GRASIM INDUSTRIES LIMITED – DELHI
• KARA SKIN CARE WIPES – Consumer Product Division
• Modern Trade – Team Lead of Delhi & NCR, October 2008 – September 2010
• 2011-2012 ( undertaken projects)
• (Team size: 50)
• Responsible for developing business with big retail chains – big bazaar, Spencer’s, Ritu wears, Easy day.
• Positioning of product in big retail chains and generating purchase orders twice a week.
• Responsible for position the standees’, kiosks in these retail chain for marketing and sales promotional acitivites.
• Conduct research on competitors, consumer behaviour, market statistics and competitors marketing and pricing strategies.
• Imparting training to the beauty advisors’, direct sales executives, area sales managers and regional managers on product specifications.
• Actively involved with recruitment process.
• Responsible for strategizing and scheduling the marketing and sales promotional activities and ensures quality of execution.
• Responsible for distribution and supply chain management and settlement of claims, if needed.
• Responsible for timely dispatch of stock and availability of stock in all retail chains to minimum level of quantity.
• Responsible for Sales and revenue generation.
• Assisted counter sales, customer interaction and customer service to the beauty advisors.
• Appointed as mentor to the summer interns from different B-Schools.
• Worked on marketing and sales promotional activities like: VAN activity, scheduling of Radio and Print media ads.