Sep 2024 – Present · 1 yr 9 mos · On-site

• Executed over 300+ bi-weekly lifecycle transactions in Oracle MIDAS, ensuring 100% audit-ready data by implementing rigorous data validation techniques.
• Collaborated with Finance to reconcile ROEs/Quickpays, resolving over 50+ issues within 48 hours by streamlining communication and process workflows.
• Administered benefits and resolved 300 discrepancies quarterly, increasing employee satisfaction by 27% through proactive issue resolution and clear communication.
• Advised managers on collective-agreement clauses and interpreted policies, maintaining a zero-escalation rate by providing clear and concise guidance.

Jan 2024 – Aug 2024 · 7 mos · On-site

• Re-engineered orientation curriculum and LMS content, boosting participant satisfaction by 23% by incorporating interactive and engaging learning modules.
• Managed HR dashboards (headcount, retention, engagement), reducing quarterly turnover by 12% through data-driven insights and strategic interventions.
• Facilitated Talent Connects focus-groups with 200 employees, increasing productivity by 18% by fostering open communication and collaborative problem-solving.
• Resolved over 20+ daily HR/LMS queries within 24 hours, improving service scores by 30% through efficient query management and resolution.

Jun 2022 – Dec 2022 · 6 mos · India · Remote

• Partnered with engineering, analytics, and product teams to manage 300 staff, enhancing organizational effectiveness by 23% through strategic HR initiatives.
• Led end-to-end recruitment for 30+ technical roles, reducing average time-to-hire by 35% by optimizing recruitment processes and leveraging technology.
• Rolled out monthly onboarding cohorts, achieving 100% documentation accuracy and raising engagement by 90% through structured onboarding programs.
• Launched 6 policies & implemented education sessions, increasing awareness by 61–92 points & reducing escalations by 60% through comprehensive training.

Jun 2018 – Jun 2022 · 4 yrs · North America & India · Remote

• Led a 4-member team to scale workforce from 120 to 900, guiding employer-branding campaigns & increasing applicant pipeline by 300% through strategic initiatives.
• Chaired Joint Health & Safety Committee, launching a psychological-safety program that reduced incidents by 40%.
• Delivered 360° performance reviews & quarterly pulse surveys, improving retention by 30% by fostering a culture of feedback and continuous improvement.
• Spearheaded Learning & Development branch, launching 2 workshops annually, boosting leadership readiness by 30% through targeted skill development.