Sylwia Skrzypek

Program Manager

Wroclaw, Poland15 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 15+ years of experience in IT project management.
  • Expert in transforming complex delivery environments.
  • Proven track record of on-time project delivery.
Stackforce AI infers this person is a Program Manager specializing in IT transformation across regulated industries.

Contact

Skills

Core Skills

Program ManagementStakeholder EngagementProject ManagementAgile Methodologies

Other Skills

Strategic ThinkingCommunicationProgram CoordinationProgram ControlProgram ImplementationProject PlanningProgram Management ProfessionalResource ManagementBudget ControlProject Status ReportingCross-functional Team LeadershipLeadershipTeam LeadershipPortfolio ManagementProject Portfolio Management

About

Seasoned Program Manager with 15+ years in IT, driving large-scale, compliance-heavy transformations across Europe and the US. I specialize in bringing order to complex delivery environments - turning fragmented, multi-vendor landscapes into predictable, well-governed programs that accelerate business value. PgMP, PMP & PMI-ACP certified, with a strong foundation in AWS and ITIL, I’ve led transformation portfolios across enterprise, public sector, fintech, and energy domains - consistently improving delivery velocity, regulatory alignment, and stakeholder confidence at the executive level. I bring extensive experience in leading global, cross-functional teams, operating in highly regulated and multi-stakeholder environments. My focus is on governance, delivery predictability, and measurable outcomes - from cloud and infrastructure programs to operating models and transformations. Key Wins: Stabilized a multi-stream governance program, redesigning delivery structure and stakeholder alignment—shifting overall program health from Amber to Green within one quarter. Accelerated delivery by 12.5% on a critical upgrade program, reducing post-go-live support costs and increasing customer satisfaction scores. Delivered 100% of regulatory and compliance initiatives on time, eliminating contractual penalties and strengthening audit readiness in public-sector environments. Im passionate about creating clarity where there is complexity-aligning strategy, governance, and execution to ensure technology programs deliver tangible business value, not just outputs.

Experience

15 yrs 9 mos
Total Experience
2 yrs 3 mos
Average Tenure
4 yrs 6 mos
Current Experience

Kyndryl

2 roles

Program Manager

Promoted

Aug 2023Present · 2 yrs 9 mos

  • Experienced Program Manager with a strong background in leading multiple, large-scale programs focused on governance frameworks and customer-centric transformation. Successfully managed cross-functional teams to implement compliance-driven initiatives, improve customer engagement models, and align programs with regulatory and strategic objectives. Skilled in stakeholder alignment, change management, and driving performance across complex governance structures while maintaining a sharp focus on customer value delivery.
  • Responsibilities:
  • Lead and manage multiple programs centered on governance frameworks and customer-centric transformation.
  • Oversee cross-functional teams to implement compliance-driven initiatives.
  • Enhance customer engagement models to improve user experience and satisfaction.
  • Ensure program alignment with regulatory requirements and strategic organizational objectives.
  • Facilitate stakeholder alignment to support program goals and outcomes.
  • Drive change management processes to ensure smooth adoption of new initiatives.
  • Optimize performance within complex governance structures.
  • Maintain a focus on delivering customer value throughout program execution.
  • Achievements:
  • Stakeholder engagement: I successfully moved program RAG status from Amber to Green, by applying program government practices which better suited customers’ expectations.
  • Program execution: I prioritized work on one of the programs components (application upgrade) to ensure the delivery of final milestone 1 month ahead of schedule. As a result, a support contract was only required for an upgraded software version which brought significant savings and improved customer satisfaction.
  • Technologies utilized by the programs: RHEL, VMware, Windows, Oracle, Tivoli, Dynatrace, Splunk, F5, ACI, HashiCorp Vault, Syslogng, Tenable, PKI, OpenText Service Manager
  • Tools utilized: MS Project, Slack, Teams, Miro, Confluence, Microsoft 365, AI Tools
Strategic ThinkingProgram ManagementCommunicationProgram CoordinationProgram ControlProgram Implementation+16

Senior Project Manager

Oct 2021Jul 2023 · 1 yr 9 mos

  • Role continued after spin off from IBM
  • Project Manager responsible for delivering governance and customer-focused projects within a complex, multi-stakeholder environment. Accountable for end-to-end project execution—from planning and scope definition to delivery and post-implementation review. Ensures alignment with regulatory requirements and customer experience objectives. Coordinates cross-functional teams, manages budgets and timelines, identifies and mitigates risks, and maintains clear communication with stakeholders to ensure project success and strategic impact.
  • Responsibilities:
  • Deliver governance and customer-focused projects in a complex, multi-stakeholder environment.
  • Oversee end-to-end project execution, including planning, scope definition, delivery, and post-implementation review.
  • Ensure project alignment with regulatory requirements and customer experience objectives.
  • Coordinate cross-functional teams to achieve project goals.
  • Manage project budgets and timelines effectively.
  • Identify, assess, and mitigate project risks.
  • Maintain clear and consistent communication with stakeholders to ensure project success and strategic impact.
  • Achievements:
  • On time and in quality delivery: as I worked for public sector customers, the main concern was to prevent projects from being subject to contractual penalties. I managed to successfully deliver (on time and up to expected quality) all the projects and achieve expected profitability in most of them.
  • Technologies utilized by the programs: RHEL, VMware, Windows, Oracle, Tivoli, Anaconda, STATA, SAS
  • Tools utilized: MS Project, Slack, Teams, Confluence, Microsoft 365
Complex Project ManagementProject CoordinationProject PlanningProject DeliveryCollaborative Problem SolvingProject Control+8

Ibm

Senior Project Manager

Aug 2020Sep 2021 · 1 yr 1 mo · Poland

  • Delivered governance and customer-focused projects in a complex, multi-stakeholder environment. Managed end-to-end project execution, ensuring alignment with regulatory requirements and customer experience goals. Coordinated cross-functional teams, controlled budgets and timelines, mitigated risks, and maintained clear stakeholder communication to drive strategic impact.
  • Responsibilities:
  • Managed governance and customer-focused projects from planning to post-implementation.
  • Ensured compliance with regulations and customer objectives.
  • Led cross-functional teams with a focus on budgets and timelines.
  • Identified and mitigated risks.
  • Communicated effectively with stakeholders.
  • Achievements:
  • Delivered all projects on time and to quality standards, avoiding contractual penalties and achieving profitability.
  • Technologies: RHEL, VMware, Windows, Oracle, Tivoli, Anaconda, STATA, SAS
  • Tools: MS Project, Slack, Teams, Confluence, Microsoft 365
Complex Project ManagementStrategic Project ManagementProject ControlRisk ManagementProject ManagementStakeholder Engagement

Mphasis

Project Management Lead

Feb 2020Aug 2020 · 6 mos

  • Led the successful delivery of multiple IT infrastructure and application projects for one of Europe’s leading energy companies. Developed and executed project plans, managing scope, timelines, budgets, and resources to ensure on-time and within-budget completion. Coordinated multidisciplinary teams and collaborated with stakeholders, including contractors, regulators, and local communities, to align objectives and resolve challenges. Implemented risk management strategies and ensured compliance with industry regulations, safety standards, and customer sustainability goals.
  • Responsibilities:
  • Directed the delivery of multiple IT infrastructure projects, ensuring alignment with strategic objectives of a leading European energy company.
  • Developed and implemented comprehensive project plans, defining scope, timelines, budgets, and resource requirements to achieve on-time and within-budget outcomes.
  • Coordinated cross-functional teams, fostering collaboration to meet project milestones and deliverables.
  • Engaged with diverse stakeholders, including contractors, regulators, and local communities, to align project goals and address challenges effectively.
  • Applied risk management strategies to identify, assess, and mitigate potential issues, ensuring project continuity and quality.
  • Ensured compliance with industry regulations, safety standards, and the company’s sustainability objectives throughout project lifecycles.
  • Achievements:
  • Quality assurance: I took over a project at the final delivery stage (go live change was already scheduled) – while documentation review I realized an important module was not implemented and valid requirement was not addressed. I analyzed the needed resources and time to implement missing requirements. I obtained internal and customer approvals for proposed solution.
Project Quality AssuranceProject DeliveryCommunicationTechnical Project LeadershipProject ManagementStakeholder Engagement

Grupa efl (europejski fundusz leasingowy sa)

IT Project Manager

Oct 2018Oct 2019 · 1 yr · Wroclaw Metropolitan Area

  • Led a complex transformation project involving the refactoring of multiple applications, delivered using a hybrid methodology that combined waterfall and agile approaches. Managed a diverse, high-performing team of 18 professionals from various business and IT backgrounds, fostering collaboration and motivation. Ensured project completion on time and within budget while maintaining strong stakeholder engagement and effective resource management.
  • Responsibilities
  • Defined and managed project scope through detailed requirement gathering and advanced scope analysis.
  • Developed and executed project plans, blending waterfall initiation and planning with agile delivery methods (hybrid methodology).
  • Built and led a cohesive, high-performing team from diverse business and IT specializations.
  • Managed stakeholder relationships to align expectations and ensure clear communication.
  • Controlled project budget and resources to meet financial and operational targets.
  • Oversaw end-to-end project delivery, ensuring timely completion of all milestones.
  • Applied software project management best practices to drive efficiency and quality.
  • Achievements:
  • Successfully delivered the transformation project on time and within budget, meeting all scope requirements.
  • Created a highly motivated, collaborative team of multiple professionals, enhancing performance and morale.
  • Effectively implemented a hybrid waterfall-agile methodology, optimizing project initiation, planning, and delivery.
  • Strengthened stakeholder trust through proactive communication and alignment on project goals.
  • Demonstrated proficient budget control and resource management, maximizing project efficiency.
CommunicationPresentation SkillsMicrosoft PowerPointAgile & Waterfall MethodologiesAgile Project ManagementSoftware Project Management+9

Ibm

3 roles

Project Manager / Team Leader

Promoted

May 2013Sep 2018 · 5 yrs 4 mos

  • Led IT infrastructure and software migration projects in an international environment, overseeing the full project lifecycle using PMI methodology. Managed server builds, decomissions, virtualizations, and network infrastructure projects, as well as software upgrades and user migrations. As a team leader, guided a project management team, honing people management skills and fostering strong team dynamics. Built excellent customer relationships through effective stakeholder engagement and project delivery.
  • Responsibilities
  • Managed end-to-end IT infrastructure projects, including server builds, decomissions, virtualizations, and network infrastructure.
  • Oversaw software migration projects, including upgrades and user transitions to newer software versions.
  • Led the entire project lifecycle, from initiation to closure, adhering to PMI methodology.
  • Acted as team leader for a project management team, providing guidance and fostering collaboration.
  • Engaged with stakeholders to align project objectives and maintain clear communication.
  • Controlled project budgets and monitored progress through detailed reporting.
  • Conducted negotiations to secure resources and meet project requirements.
  • Achievements
  • Established excellent customer relationships, enhancing trust and satisfaction.
  • Cultivated strong team relationships, boosting morale and collaboration.
  • Successfully delivered infrastructure and migration projects on time and within scope.
  • Effectively applied PMI methodology to ensure consistent project outcomes.
Project DeliveryStakeholder EngagementNegotiationProject ManagementPMIStakeholder Management+4

Junior Project Manager

Promoted

Feb 2012Apr 2013 · 1 yr 2 mos

  • Managed small to medium-sized infrastructure projects, including customer office relocations, workplace setups, and system access provisioning. Oversaw server installations and decommissions, ensuring efficient project execution. Delivered projects on time while maintaining strong stakeholder relationships and adhering to budget constraints.
  • Responsibilities
  • Managed infrastructure projects, such as office relocations, workplace setups, and system access provisioning.
  • Coordinated server installations and decommissions to meet project requirements.
  • Monitored project progress and provided regular status reports to stakeholders.
  • Controlled project budgets to ensure cost-effective delivery.
  • Negotiated with vendors and stakeholders to secure necessary resources.
  • Ensured timely and efficient project delivery within the defined scope.
  • Achievements
  • Achieved efficient project delivery, meeting timelines and stakeholder expectations.
  • Maintained strong stakeholder relationships through proactive communication.
  • Successfully managed server installations and decommissions with minimal disruptions.
Project DeliveryStakeholder EngagementProject ControlBudget ControlNegotiationProject Management

Project Coordinator

Aug 2011Jan 2012 · 5 mos

  • Coordinated smaller infrastructure projects, focusing on system decomissions with a virtual team. Ensured smooth project execution and maintained excellent customer relationships through effective communication and negotiation. Delivered projects efficiently while providing accurate reporting to stakeholders.
  • Responsibilities
  • Managed smaller infrastructure projects, primarily system decomissions.
  • Coordinated with virtual teams to ensure project alignment and execution.
  • Provided regular project updates through detailed reporting.
  • Engaged with customers to address needs and maintain positive relationships.
  • Negotiated with stakeholders to resolve issues and secure project resources.
  • Achievements
  • Built excellent customer relationships, enhancing project satisfaction.
  • Successfully delivered system decomission projects with virtual teams.
  • Ensured accurate and timely reporting to keep stakeholders informed.
Project CoordinationProject Status ReportingCommunicationProject Delivery

Global4net

Project Manager

Jan 2011Jul 2011 · 6 mos · Wrocław, Dolnośląskie, Poland

  • Led a team of IT specialists in managing Agile (Scrum) projects, focusing on software development and e-marketing campaigns. Maintained strong customer relationships, prepared offers, and ensured timely and on-budget project delivery. Applied basic HTML/CSS and CMS knowledge to support project needs, enhancing project outcomes.
  • Responsibilities
  • Led a team of IT specialists in delivering software and e-marketing projects using Agile (Scrum) methodology.
  • Managed customer relationships to ensure satisfaction and repeat business.
  • Prepared project offers and conducted e-marketing campaigns as part of the project scope.
  • Planned and executed projects to meet deadlines and budget constraints.
  • Utilized basic HTML/CSS and CMS knowledge to support project deliverables.
  • Oversaw end-to-end project delivery, ensuring alignment with client expectations.
  • Achievements
  • Delivered projects on time and within budget, meeting client requirements.
  • Strengthened customer relationships through effective communication and offer preparation.
  • Successfully implemented Agile (Scrum) methodology to enhance project efficiency.
E-CommerceProject DeliveryScrumAgile Project ManagementAgile MethodologiesProject Management

Warsaw school of social psychology

Marketing Department Emploee

Sep 2009Dec 2010 · 1 yr 3 mos

  • Active promotion of the school (presentations, attendance at educational fair trades). Co-organizing special events at the School.

Education

University of Economics in Wrocław

masters — Economics

Jan 2004Jan 2009

Warsaw School of Social Psychology

Master of Arts — Psychology

Jan 2006Jan 2012

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