Jan 2023 – Present · 3 yrs 5 mos

• Onboarding brands and business terms negotiations and responsible for managing category or brand financials
• Launched new brands by identifying high-growth opportunities.
• Identified market trends and launched the new products from brands
• Owned P&L for multiple brands with subcategory.
• Ensuring stock availability through high degree of forecast accuracy along with tight adherence to weekly sell-out targets.
• Achieved 120% of annual sales target by optimizing Pure Profit Margin through strategic planning
• Closed Annual, seasonal and Joint Business Plan negotiations with brands.
• Responsible for growing selection, improving terms and cost structures, building long-term relationships with brands.
• Regular engagements with brands include in-person meetings monthly.
• Presented WBR/MBR review to inspect movements/trends on customer input metrics (selection, customer demand (GV) coverage)
• Highlighting escalating issues with brands, competitors to internal leaders and brand leadership
• Planning for events and promotions including getting support from brands.

Oct 2021 – Jan 2023 · 1 yr 3 mos · WFH

• Managing Ad Experts team on their different matrices and guiding them in solving their issues.
• Driving the team of Ad Experts on their portfolio-level targets and get them achieved.
• Working on KPI like Preparation of Data on different matrices like overall GMV, target deployment, connects gmv, renewed gmv etc.
• Calling the supplier’s where Ad Experts is failed to retain Meesho ads and try to get them in the program MMA.
• Hosting team meetings on daily working days for BAU activities both in morning and evening.
• Driving the team meetings for the problems faced on Ad Expert to supplier Level.
• Maintaining a good relationship between Ad Experts and Manager’s.
• Helping Manager for any other team task which are driven in every month like sale day to give maximum Ad additional consent amount from the team.

Oct 2021 – Jan 2023 · 1 yr 3 mos

• Managed a portfolio of high-performing sellers on the marketplace.
• Drove growth of the seller's business by leveraging actionable business insights.
• Proactively advocated for sellers' requirements, resulting in successful management of seller relationship.
• Build strong communication channels with the seller, set proper expectations, provide clear status communications, and manage towards a growth plan.
• Guided sellers on business operations best practices to ensure excellent consumer experience.
• Publish recommendations and action plans based on data.

Apr 2019 – Sep 2021 · 2 yrs 5 mos · Bengaluru, Karnataka, India

• Relationship Executive (Flipkart)
• Campaign Management for major events like Independence Day sale, Monsoon Appliance Sale, Flipkart Home Shopping Days etc.
• End to End operational planning and execution of Big Billion Days.
• Responsible for new product launches, end-to-end sales and marketing planning and execution.
• Responsible for monthly sales planning, event planning and marketing activities for the category.
• Responsible for Traffic management, Digital marketing.
• Consultative Selling of Paid Promotion, CPC and Banner ads.
• Developing online merchandising and promotion proposals to achieve sales targets.

Mar 2019 – Sep 2021 · 2 yrs 6 mos

• Maintained regular communication with sellers to establish and strengthen relationships.
• Provided support to sellers in developing their businesses on the platform.
• Provided actionable insights to enhance business growth on the platform
• Drove business growth by analyzing seller data, making strategic recommendations, and implementing actions.
• Monitored competitor activities to stay ahead of the competition.

Mar 2015 – Mar 2019 · 4 yrs · Bengaluru, Karnataka, India

• Senior Customer Support Executive (OLA Cabs)
• Resolving customer complaints and queries.
• Supporting the customer through an email ticketing system and phone calls.
• Providing detailed information to customers.
• Offering exceptional customer service and satisfaction.
• Monitoring the performance of individual representatives.
• Taking feedback from the customers.
• Knowing and identifying the client's needs.
• Recommending products and services as per the client's requirements

Mar 2014 – Sep 2019 · 5 yrs 6 mos

• Resolving customer complaints and queries.
• Supporting the customer through an email ticketing system and phone calls.
• Providing detailed information to customers.
• Offering exceptional customer service and satisfaction.
• Monitoring the performance of individual representatives.
• Taking feedback from the customers.
• Knowing and identifying the client's needs.
• Recommending products and services as per the client's requirements.