Jun 2024 – Sep 2025 · 1 yr 3 mos · Barselona, Katalonya, İspanya · Hybrid

Apr 2022 – Oct 2023 · 1 yr 6 mos

• Managed and provided excellent customer service to an extensive customer base(3500) including Universities, Hospitals, Istanbul Airport, Event Halls, and other unconventional customers located in both Europe & Asia sides of Istanbul.
• Was responsible for field operations of local and national on-premise key account customers.
• Led a high-performance sales team of seven and guided them in their business and personal development objectives to maximize productivity revenue on their KPIs.
• Operated a yearly net revenue of ~$30 M.
• Identified potential new customers through market research and analysis.
• Identified customer needs by asking questions and advising on best solutions.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Negotiated pricing contracts with customers based on their needs and budget constraints.
• Resolved customer complaints quickly and efficiently while ensuring satisfaction levels remain high.
• Collaborated with internal teams such as marketing or product development departments to ensure successful launch of new products or services.
• Ensured compliance with applicable laws governing the sale of products within assigned territory.

Jul 2021 – Apr 2022 · 9 mos

• Created customer orders.
• Presented products and services to prospective and existing customers to meet client needs.
• Was responsible for 120 customers from Traditional channel in Kadikoy, İstanbul.
• Managed a yearly net revenue +3M ₺
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Took action to enhance market share and product availability in line with company goals.
• Removed potential problems by effectively managing customer relations.
• Increased product availability and visibility by strategically positioning and controlling the CCI's cooler.

Nov 2020 – Jul 2021 · 8 mos

• Successfully completed CCI Next Talent project.
• Carried out a business development project on B2B and B2C mobile applications.

Jul 2019 – Aug 2019 · 1 mo · Esentepe Mah., İstanbul, Türkiye

• Organized financial sales documents
• Diligently ensured an excellent client relationship with existing and potential clients.
• Set meetings and negotiation with potential customers.
• Follow up and update joint business plan for customers.