Tanya .

CEO

Mississauga, Ontario, Canada2 yrs 1 mo experience

Key Highlights

Led high-volume operations with a focus on efficiency.
Achieved 20% reduction in fulfillment time.
Increased average order value by 15% through training.

Stackforce AI infers this person is a Retail Operations Leader with expertise in customer experience and operational efficiency.

Contact

Skills

Core Skills

Operations ManagementTeam ManagementCustomer Relationship Management (crm)Sales ManagementEmployee TrainingProject ManagementBusiness Process ManagementDigital MarketingCustomer ExperienceEducational LeadershipAdministrative Support

Other Skills

Resource PlanningStrategic CommunicationsAdministrationHuman Resources (HR)KPI trackingSales data analysisAgile Project ManagementBusiness EthicsClient RelationsCommunicationConflict ResolutionContingency PlanningCustomer ServiceDelivery Of ProjectsMicrosoft Excel

About

I lead high-volume operations with a focus on revenue growth, customer retention, and process efficiency. As General Manager at Crumbl, I managed a $45K–$60K business, driving performance through strong team leadership, KPI tracking, and operational improvements. I use data to optimize results—reducing fulfillment time by 20%, controlling labor and inventory costs, and improving overall efficiency. With hands-on customer experience, I focus on building relationships, resolving issues, and creating strategies that drive repeat business and long-term value.

Experience

2 yrs 1 mo

Total Experience

1 yr 7 mos

Average Tenure

Current Experience

Crumbl

4 roles

General Manager

Promoted

Jun 2025 – Present · 1 yr

Managed high-volume customer portfolio, driving $45K–$60K revenue through repeat business and upselling strategies
Increased average order value by 10–15% by training team on consultative selling and personalized customer engagement
Built and maintained strong relationships with key customers, improving repeat purchase rate by ~15%
Handled escalations and converted dissatisfied customers into retained clients, strengthening long-term loyalty
Identified revenue opportunities and implemented in-store promotions and bundling strategies to maximize sales
Managed vendor relationships (Sysco, A1 Cash & Carry, specialty suppliers), negotiating pricing and ensuring consistent supply flow
Collaborated with cross-functional teams to align inventory, staffing, and service delivery with customer demand
Led and coached a team of 15–25 employees on customer interaction strategies, driving consistent service quality and revenue growth
Used sales and performance data (AOV, peak trends, customer patterns) to adjust strategies and improve overall store performance

Resource PlanningStrategic CommunicationsTeam ManagementAdministrationOperations ManagementHuman Resources (HR)

Manager

Jan 2025 – Jun 2025 · 5 mos

Lead end-to-end daily operations for a high-volume location, including workforce planning, scheduling, service delivery, and performance management.
Manage inventory budgets exceeding $10K while reducing operational waste by 15% through forecasting, controls, and process discipline.
Conduct structured performance evaluations and coaching to improve productivity, compliance, and accountability.
Partner with senior leadership to support operational reporting, issue resolution, and continuous improvement initiatives.

Operations ManagementAdministrationHuman Resources (HR)Employee Training

Project Lead

Sep 2024 – Jan 2025 · 4 mos

Coordinated daily operations, labor planning, and service standards across peak business cycles.
Optimized scheduling and workload distribution, improving efficiency and employee engagement.
Supported management with operational reporting, audits, SOP adherence, and cross-team coordination.
Acted as a key escalation point for operational issues, staffing gaps, and process breakdowns.

Business Process ManagementAgile Project ManagementBusiness EthicsClient RelationsCommunicationConflict Resolution+14

Operations Supervisor

Jul 2023 – Dec 2024 · 1 yr 5 mos

Led planning and execution activities for a new branch launch, coordinating 45+ internal stakeholders across operations, training, and leadership.
Managed recruitment, onboarding, and training of 10+ employees, achieving 95% retention within the first 3 months of launch.
Improved operational efficiency by 20% and reduced service time by 10% through workflow redesign and process standardization.
Delivered structured progress updates and milestone reports to senior leadership, achieving 100% on-time delivery.

Business EthicsBusiness Process ManagementOperations ManagementSoft SkillsCommunicationOperations+26