Jul 2023 – Oct 2023 · 3 mos · Germany · Remote

• Supported clients within the payments and financial services domain to enhance CRM adoption, improve transaction data quality, and increase operational reporting accuracy across sales, onboarding, and servicing teams.
• Translated merchant onboarding, payment processing, settlement, and reconciliation workflows into structured functional CRM requirements and user stories.
• Designed and optimized lead-to-merchant lifecycle, opportunity stages, and payment funnel logic aligned with acquiring, onboarding, and merchant activation processes.
• Defined CRM logic for KYC status tracking, payment method enablement, transaction volume reporting, and exception handling controls.
• Collaborated with technical teams to define and clarify integrations with payment gateways, PSPs, banking systems, and risk/compliance tools, including validation rules and automation logic.
• Supported configuration of automated workflows for merchant onboarding, document verification, approval checkpoints, and real-time status notifications.
• Supported BAU activities across finance-relevant systems and Salesforce Revenue Cloud, including ticket triage, root-cause analysis, impact assessment, and stakeholder communication.
• Led a team of 5 developers in implementing a Salesforce CPQ application, optimizing sales and pricing agreements, resulting in a 30% increase in sales efficiency and a 20% revenue uplift.
• Documented and analyzed multi-module workflows with financial impact (pricing, quoting, billing inputs, revenue recognition fields).

Apr 2023 – Oct 2024 · 1 yr 6 mos · Pune District · On-site

• Documented end-to-end mortgage origination process (application through drawdown) across branch, broker, and digital channels, producing BPMN process maps that identified 12 manual handoff points as automation opportunities.
• Elicited and documented requirements for delegated credit authority workflow in nCino, translating the bank’s credit policy matrix into system routing rules across four approval tiers based on loan amount and risk grade.
• Authored data migration specification for 180,000 live mortgage accounts from legacy mainframe to Temenos Transact, including source-to-target data mapping, transformation rules to preserve tracker mortgage rate linkages, and reconciliation framework enabling zero critical defects at production cutover.
• Produced MARP (Mortgage Arrears Resolution Process) workflow specification aligned with CBI regulatory requirements, defining stage SLAs, communication triggers, Standard Financial Statement integration, and reporting outputs for inspection readiness.
• Facilitated cross-functional workshops with Credit Risk, Compliance, Legal, and Technology teams to validate ESIS (European Standardised Information Sheet) requirements under the EU Mortgage Credit Directive, defining document generation specifications and 7-day reflection period enforcement logic.
• Defined CCR (Central Credit Register) integration requirements for SME lending platform, documenting reporting trigger events, data submission formats, rejection handling, and resubmission workflows aligned to CBI obligations.
• Owned UAT strategy and coordination, defining regulatory-aligned test scenarios, managing defect triage with cross-functional teams, and ensuring full traceability from business requirements through validated production release within complex financial services transformation programmes.

Sep 2022 – Mar 2023 · 6 mos · Pune District · On-site

• Led business analysis for Woekerpolis (unit-linked) portfolio remediation programme; defined AFM-compliant compensation calculation rules for 180,000 legacy policies and authored functional specifications for automated cost recalculation batch engine.
• Designed end-to-end underwriting automation workflow for new ORV (Term Life) product, documenting STP (Straight-Through Processing) decision rules, medical questionnaire scoring, and decline/load/accept logic, enabling instant online issuance for 80% of applications.
• Configured new life insurance product within policy administration system, defining rate tables, coverage structures, rider logic, and commission models; coordinated cross-functional sign-off with actuarial, legal, and compliance teams ensuring IDD and AFM compliance.
• Authored FNOL-to-payout functional requirements for life insurance death claims processing, mapping document validation rules, fraud scoring thresholds, Belastingdienst notification triggers, and SLA monitoring to meet 10-working-day settlement targets.
• Defined requirements for Solvency II technical provision calculation module, translating EIOPA actuarial methodology into system inputs and designing XBRL-based DNB reporting integration to ensure compliant quarterly filings.
• Facilitated requirements workshops with product managers, actuaries, distribution teams, and IT for Group Life Insurance employer portal; delivered structured user story backlog covering per-employee premium calculations, life event processing, and SEPA Direct Debit collection.
• Designed beneficiary management and policyholder change workflows for customer self-service portal, documenting business rules aligned to IDD/IPID compliance, policy anniversary triggers, and lapse/reinstatement logic.
• Analysed legacy policy data across ANVA & OHD systems; produced data migration requirements for unit-linked platform transition, defining data quality validation rules and exception handling for 6ok policies.

Feb 2023 – Present · 3 yrs 3 mos · Remote

May 2021 – Oct 2021 · 5 mos · Pune District · Hybrid

• Designed and implemented customized dashboards and automated reports using Power BI and Tableau, delivering real-time insights into claim trends and pricing performance.
• Conducted impact analysis and gap assessments to align reporting solutions with strategic business objectives.
• Strengthened stakeholder communication by documenting and presenting actionable insights to executive leadership, contributing to a 20% improvement in operational efficiency.
• Led requirements gathering for a data-driven reporting module to monitor KPIs across insurance processes.
• Documented use cases, BRD/FRD, and developed SOPs and end-user training materials to support dashboard adoption and usability.

Sep 2020 – Dec 2020 · 3 mos

• Organized workshops and knowledge-sharing sessions on technology and business concepts.
• Coordinated with speakers, faculty, and participants to ensure structured learning outcomes.
• Assisted in preparing agendas, learning material, and feedback collection.
• Analyzed participant feedback to improve future sessions and engagement levels.