Tinku Sharma

Operations Associate

Jaipur, Rajasthan, India5 yrs 9 mos experience
AI Enabled

Key Highlights

  • Expert in bridging manufacturing operations with software solutions.
  • Led Six-Sigma projects reducing scrap and rework by over 30%.
  • Strong background in both foundry operations and SaaS support.
Stackforce AI infers this person is a Foundry Operations and SaaS Support Specialist with a focus on quality management.

Contact

Skills

Core Skills

Customer SupportTechnical SupportQuality ManagementManufacturing Process ImprovementMetallurgyQuality Management System (qms) Compliance

Other Skills

Software ImplementationData AnalysisUser Onboarding & TrainingRoot Cause AnalysisStatistical Process Control (SPC)Defect Prevention & AnalysisExtractive MetallurgyDefect AnalysisMetallurgical Testing & ValidationTechnical DocumentationProcess Quality ImprovementData InterpretationGreen Sand System ControlCasting Defect AnalysisISO 9001 Compliance

About

As a Customer Support Associate for the SANDMAN manufacturing SaaS platform, I help foundries adopt next-generation, data-driven sand-system control. I specialize in software implementation, user training, technical troubleshooting, data-driven process support, and helping customers leverage SANDMAN’s predictive & prescriptive analytics for optimal green-sand process control. I work closely with users to ensure smooth onboarding, assist with real-time issue resolution, and support long-term process improvements that enhance yield, reduce defects, and improve overall casting quality. SANDMAN empowers foundries to move from reactive, experience-based decision making to a proactive, analytics-driven approach. Using its proprietary “SANDMIX” algorithm and advanced machine-learning models, SANDMAN analyses molding-sand parameters, correlates them with casting defects, recommends precise “dose-by-need” additive dosages, and triggers smart alerts when key parameters deviate — helping foundries reduce rejections, optimize additive consumption, and maintain consistency in high-volume production. Before switching to SaaS support, I spent years working directly on the shop floor as a Senior Quality Engineer in green-sand foundry operations. I have strong hands-on experience in sand-system evaluation, metallurgical inspection, process audits, root-cause analysis (RCA), and Statistical Process Control (SPC). I successfully led quality-improvement and Six-Sigma projects that cut scrap and rework by more than 30%, stabilized sand systems, improved core & casting quality, and ensured compliance with standards like ISO 9001 and IATF 16949. My dual vantage — deep foundry operational experience + SaaS support and analytics fluency — allows me to understand customer challenges from both the shop-floor and digital-product perspectives. I excel in bridging manufacturing operations with software solutions, translating real-world foundry problems into actionable data insights, and helping teams implement sustainable, high-quality casting processes. If you're in metal casting, foundry operations, or industrial digital transformation — I’d love to connect. I enjoy collaborating on process enhancements, sharing domain knowledge, and helping organizations harness software-driven quality and efficiency gains.

Experience

5 yrs 9 mos
Total Experience
1 yr 8 mos
Average Tenure
10 mos
Current Experience

Sandman

Customer Support Associate

Jul 2025Present · 10 mos · Chennai, Tamil Nadu, India · On-site

  • Technical Support & Troubleshooting
  • Diagnose and resolve platform, configuration, and user-level issues efficiently.
  • Provide guidance on interpreting dashboards, alerts, and additive dosage recommendations.
  • Escalate complex issues to the engineering/product teams with clear documentation.
  • Software Implementation & Onboarding
  • Assist in onboarding new customers with setup, parameter configuration, and account activation.
  • Conduct product demonstrations, feature walkthroughs, and hands-on training sessions.
  • Ensure smooth adoption by helping users understand real-time data, trends, and analytics.
  • Customer Relationship & Success
  • Maintain strong communication with customers to ensure satisfaction and long-term usage of the platform.
  • Collect and communicate customer feedback to improve product usability and workflows.
  • Support customers in day-to-day usage, helping them make data-driven decisions for sand-system performance.
  • Data Interpretation & Process Insights
  • Help customers analyse process trends, defects, and correlations through SANDMAN’s visual dashboards.
  • Provide insights that assist in stabilizing green-sand systems and improving consistency.
  • Guide users in understanding predictive alerts and corrective action recommendations.
  • Cross-Functional Collaboration
  • Work closely with product, engineering, and QA teams to ensure timely issue resolution.
  • Participate in feature rollout discussions and user-experience improvement initiatives.
Customer SupportTechnical SupportSoftware ImplementationData AnalysisUser Onboarding & Training

Precision autocastings pvt. ltd.

Senior Quality Engineer

Dec 2023Present · 2 yrs 5 mos · Jaipur, Rajasthan, India · On-site

  • In my role as a Senior Quality Engineer at a green sand foundry, I am responsible for implementing and maintaining robust Quality Management Systems in compliance with ISO 9001 and IATF 16949, specifically tailored to the production of automotive cast iron components such as Hubs, carriages,
  • brackets, housings, and suspension parts.
  • My key responsibilities include:
  • Quality Planning & System Implementation:
  • Leading the execution of APQP, PPAP, and Control Plan activities for new product development and serial production.
  • Process & Quality Control:
  • Monitoring core making, moulding, melting, and pouring processes, ensuring process capability (Cp, Cpk), SPC, and in-process quality checks are in place to meet dimensional and metallurgical standards.
  • Defect Prevention & Analysis:
  • Conducting detailed analysis of casting defects (e.g., blowholes, shrinkage, porosity) using 8D, 5Why, and Root Cause Analysis (RCA) methods, and implementing effective Corrective & Preventive Actions (CAPA).
  • Audit Management:
  • Coordinating internal audits, supplier audits, and preparing for customer and third-party audits with a focus on zero non-conformances.
  • Documentation & Compliance:
  • Maintaining quality documentation including FMEA, MSA, work instructions, and inspection reports, ensuring full traceability and process adherence.
  • Customer Interaction:
  • Handling quality complaints, initiating customer concern analysis, and driving quick resolution to meet OEM and Tier-1 quality expectations.
  • With a focus on defect-free production, cost reduction, and customer satisfaction, I continuously drive quality improvements across the foundry to meet the demanding standards of the automotive industry.
Manufacturing Process ImprovementQuality ManagementRoot Cause AnalysisStatistical Process Control (SPC)Defect Prevention & Analysis

Crescent foundry

Metallurgical Engineer

Feb 2022Nov 2023 · 1 yr 9 mos · Bharuch, Gujarat, India · On-site

  • As a Metallurgical Lab Engineer in a green sand foundry, I am responsible for ensuring the metallurgical integrity and compliance of castings used in automotive and manifold applications, in alignment with IATF 16949 and ISO 9001 quality standards.
  • My role supports the foundry’s core objective of delivering defect-free, high-performance cast iron components by combining hands-on laboratory testing with strong process knowledge and data-driven quality control.
  • 🔩 Key Responsibilities:
  • Metallurgical Testing & Validation
  • Conducting microstructure & macrostructure analysis, hardness testing, tensile strength, impact testing, and chemical composition analysis using spectrometer and wet chemistry methods.
  • Monitoring nodularity, graphite type, and matrix structure in ductile and grey cast iron components per ASTM/ISO standards.
  • Sand Testing & Control
  • Performing green sand and core sand testing (moisture, permeability, compactability, GCS, AFS grain fineness) to ensure mould quality consistency.
  • Supporting melt quality control, including inoculation, temperature monitoring, and ladle metallurgy practices.
  • Quality Management System (QMS) Compliance
  • Maintaining test records, material traceability, and lab documentation as per IATF 16949 / ISO 9001 requirements.
  • Participating in internal audits, customer PPAP documentation, and material certification issuance.
  • Defect Analysis & Improvement Support
  • Assisting quality and production teams in analyzing metallurgical root causes of defects like shrinkage, inclusions, and microstructural anomalies
  • Ensuring all lab procedures and results align with automotive quality requirements, OEM specs, and material performance benchmarks for components under thermal and mechanical stress (e.g., manifolds, brackets, engine parts).
  • This role bridges metallurgy, quality control, and automotive product reliability, ensuring every casting meets the mechanical and structural integrity demanded by global OEMs and Tier-1 suppliers.
MetallurgyExtractive MetallurgyQuality Management System (QMS) ComplianceDefect AnalysisMetallurgical Testing & Validation

Revent group

Assistant Engineer

Jun 2020Jan 2022 · 1 yr 7 mos · Bhiwadi Alwar · On-site

  • This role provides foundational experience in metal casting quality assurance, helping ensure that critical automotive and manifold components meet performance and durability standards through proper testing and process discipline.

Education

Raj Rishi Bhartrihari Matsya University (RRBMU), Alwar

Bachelor's degree — Science

Aug 2018Apr 2021

Raj Rishi Bhartrihari Matsya University (RRBMU), Alwar

Master's degree

Aug 2021Jun 2023

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