Tinku Sharma — Operations Associate
As a Customer Support Associate for the SANDMAN manufacturing SaaS platform, I help foundries adopt next-generation, data-driven sand-system control. I specialize in software implementation, user training, technical troubleshooting, data-driven process support, and helping customers leverage SANDMAN’s predictive & prescriptive analytics for optimal green-sand process control. I work closely with users to ensure smooth onboarding, assist with real-time issue resolution, and support long-term process improvements that enhance yield, reduce defects, and improve overall casting quality. SANDMAN empowers foundries to move from reactive, experience-based decision making to a proactive, analytics-driven approach. Using its proprietary “SANDMIX” algorithm and advanced machine-learning models, SANDMAN analyses molding-sand parameters, correlates them with casting defects, recommends precise “dose-by-need” additive dosages, and triggers smart alerts when key parameters deviate — helping foundries reduce rejections, optimize additive consumption, and maintain consistency in high-volume production. Before switching to SaaS support, I spent years working directly on the shop floor as a Senior Quality Engineer in green-sand foundry operations. I have strong hands-on experience in sand-system evaluation, metallurgical inspection, process audits, root-cause analysis (RCA), and Statistical Process Control (SPC). I successfully led quality-improvement and Six-Sigma projects that cut scrap and rework by more than 30%, stabilized sand systems, improved core & casting quality, and ensured compliance with standards like ISO 9001 and IATF 16949. My dual vantage — deep foundry operational experience + SaaS support and analytics fluency — allows me to understand customer challenges from both the shop-floor and digital-product perspectives. I excel in bridging manufacturing operations with software solutions, translating real-world foundry problems into actionable data insights, and helping teams implement sustainable, high-quality casting processes. If you're in metal casting, foundry operations, or industrial digital transformation — I’d love to connect. I enjoy collaborating on process enhancements, sharing domain knowledge, and helping organizations harness software-driven quality and efficiency gains.
Stackforce AI infers this person is a Foundry Operations and SaaS Support Specialist with a focus on quality management.
Location: Jaipur, Rajasthan, India
Experience: 5 yrs 9 mos
Skills
- Customer Support
- Technical Support
- Quality Management
- Manufacturing Process Improvement
- Metallurgy
- Quality Management System (qms) Compliance
Career Highlights
- Expert in bridging manufacturing operations with software solutions.
- Led Six-Sigma projects reducing scrap and rework by over 30%.
- Strong background in both foundry operations and SaaS support.
Work Experience
SANDMAN
Customer Support Associate (10 mos)
Precision Autocastings Pvt. Ltd.
Senior Quality Engineer (2 yrs 5 mos)
Crescent Foundry
Metallurgical Engineer (1 yr 9 mos)
Revent Group
Assistant Engineer (1 yr 7 mos)
Education
Bachelor's degree at Raj Rishi Bhartrihari Matsya University (RRBMU), Alwar
Master's degree at Raj Rishi Bhartrihari Matsya University (RRBMU), Alwar