Trisha Banik

Product Manager

Bengaluru, Karnataka, India4 yrs 9 mos experience

Highly Stable

Key Highlights

Led digitalization project increasing customer base by 20%.
Automated customer journey touchpoints, saving significant operational costs.
Expert in agile methodologies and product management.

Stackforce AI infers this person is a Product Management expert in FinTech and SaaS industries.

Contact

Skills

Core Skills

Product ManagementBusiness Analysis

Other Skills

Agile MethodologiesAnalytical SkillsBusiness Process ImprovementBusiness Process MappingBusiness RequirementsBusiness-to-Business (B2B)C (Programming Language)Customer Journey MappingData AnalysisDigital StrategyERP ImplementationsEnd-to-end TestingExecutive ReportingFinTechFunctional Design

About

I am working as a Product Owner for 3+ years at Cognizant Technology Solutions with one of the world's biggest examination boards, to conceptualise product features and improve customer experience for one of the key products in the ERP system. I am responsible for the end to end process of requirement gathering, market research, business process modelling, product design, testing, delivery and reporting in an agile environment. I have been recognized by the client for automating customer journey touchpoints by addressing operational gaps across multiple business units. I have also been involved in a global digitalisation project for 4 programs leading to increase in customer base by at least 20% in around 75 countries. My secondary work involves supporting the operations team to conduct RCA of incidents as an SME and providing assistance to end users for UAT.

Experience

4 yrs 9 mos

Total Experience

1 yr 9 mos

Average Tenure

1 yr 3 mos

Current Experience

Hashedin by deloitte

Product Specialist

Mar 2025 – Present · 1 yr 3 mos · Bengaluru, Karnataka, India · Hybrid

Highradius

Product Consultant

Nov 2024 – Feb 2025 · 3 mos

Cognizant

Senior Business Analyst

May 2021 – Aug 2024 · 3 yrs 3 mos · Bengaluru, Karnataka, India · Hybrid

Increased 20% consumer base, saving £1 Mn+ annually by digitalising exam delivery platform for 4 programs
Developed a product roadmap for integrating the result calculation system with end-user app via MuleSoft API
Organized 10+ requirement gathering workshops with operations, CS and clients to define product features
Collaborated with pre and post exam product teams to create product backlog for E2E process capabilities
Executed 5+ product improvements for reporting & tracking Result Enquiries in Agile landscape, saving £130k+
Reduced £90k+ operational cost by automating manual processing of errors as per JCQ regulatory compliance
Reengineered business workflow of grading disadvantaged students by mapping 3+ systems on Microsoft Visio
Finalised UI product design based on 15+ user stories for all features by collaborating with the developer team
Designed SoP & trained end users, reducing incident rate by 25% , leading to saving 200+ man-hours
Reduced 30% bugs in UAT by drafting testing strategy for new features, tracking through Kanban cards in JIRA
Improved 30% productivity of CS team by investigating, doing RCA & developing a support script framework
Conducted market research to gather the end user feedback for drafting Functional requirement documents
Tracked and reported KPIs of 5+ feature rollout to senior management following successful implementation

Business-to-Business (B2B)Product RequirementsFinTechOrder to CashRelease ManagementProduct Vision+50

Xiaomi technology

Management Intern

May 2020 – Jun 2020 · 1 mo

Identified customer preferences & pain points regarding gaming laptops by conducting a market research with 100+ respondents
Performed market segmentation for 250+ products for efficient targeting, leveraging SPSS and Web Scrapping tools on survey data
Recommended key specifications of 3 product categories for product development based on analysis of secondary research data