Aug 2020 – Present · 5 yrs 10 mos · On-site

• Team Leadership & Global Execution
• Direct a cross-functional team of 100+ professionals, ensuring streamlined project execution across multiple time zones and operational verticals.
• Coordinate high-impact eCommerce initiatives, maintaining a 98% on-time delivery rate and driving long-term client success through structured project governance and collaboration.
• Marketplace Strategy & Seller Enablement
• Led the successful onboarding of 200+ global sellers, guiding them through seller account setup, catalog processing, listing optimization, and brand registry compliance across Amazon, Walmart, eBay, and other major marketplaces.
• Established standardized onboarding workflows and SOPs that accelerated seller go-live timelines by 30%, improving activation rates and post-launch performance.
• Analytics-Driven Growth & Revenue Uplift
• Designed and executed data-backed growth strategies, achieving a 15% increase in client revenue by refining catalog structures and leveraging performance insights.
• Delivered actionable insights through advanced reporting dashboards built in Power BI and Tableau, improving executive visibility and operational decision-making.
• Process Innovation & Operational Efficiency
• Optimized internal workflows and team productivity through process automation, resulting in a 25% reduction in project turnaround time and a 20% improvement in team efficiency.
• Integrated KPI-based performance systems to drive accountability, alignment, and continuous improvement across departments.
• AI & Data Science Application
• Applied forecasting models to anticipate inventory demand and streamline stock management.
• Supported churn prediction and customer segmentation efforts to proactively retain clients and improve service personalization.
• Contributed to price optimization and recommendation system initiatives, directly enhancing product visibility and average order value across multiple channels.

Jul 2015 – Jul 2020 · 5 yrs · On-site

• Operational Management:
• Supervised the operations of over 200 e-commerce stores, handling 10 million+ SKUs across platforms like Amazon, eBay, Walmart, Shopify, and Magento.
• Orchestrated cross-functional collaboration to implement multi-channel sales strategies, resulting in an 18% increase in revenue across global markets.
• Client Success & Optimization:
• Streamlined vendor and client management processes, reducing response times by 30% and improving service delivery standards.
• Conducted A/B testing and competitive analysis to enhance customer experience, driving higher engagement and satisfaction levels.

Jan 2014 – Jun 2015 · 1 yr 5 mos · On-site

• Collaborated with senior management to identify areas of improvement, driving a 10% increase in marketplace performance metrics.
• Monitored and improved catalog visibility through targeted SEO strategies and data-driven insights.

Jul 2010 – Dec 2013 · 3 yrs 5 mos · On-site

• Designed and implemented strategies to optimize e-commerce operations, leading to a 12% improvement in catalog performance and order accuracy.
• Provided hands-on support for marketplace operations, focusing on enhancing workflow and team alignment.

Jul 2009 – Jun 2010 · 11 mos · On-site

• Directed a team responsible for managing order processing and catalog updates, achieving a 95% success rate in daily operations.
• Established training programs that improved team efficiency by 15%, reducing onboarding times for new hires.

Jul 2007 – Jun 2009 · 1 yr 11 mos · On-site

• Supervised customer service and data management workflows, boosting task efficiency by 20% through process refinement.
• Delivered high accuracy in data entry and catalog management, ensuring seamless integration with marketplace platforms.

Nov 2006 – Jun 2007 · 7 mos · On-site

• Provided foundational support for order management and vendor coordination, maintaining a 100% compliance rate with operational standards.
• Assisted with catalog updates and customer service inquiries, contributing to efficient day-to-day operations.