Umesh Gupta

Operations Associate

Bengaluru, Karnataka, India9 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in supply chain operations and logistics management.
Proven track record in market expansion and team leadership.
Skilled in integrating technology for operational efficiency.

Stackforce AI infers this person is a Logistics and Supply Chain Operations expert with a focus on Quick Commerce.

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Skills

Core Skills

Supply Chain OperationsQuick CommerceLogisticsOperations ManagementOperations Support

Other Skills

Managing Quick commerceMarket placeCoordination between Retail & Supply chainQuick Commerce integrationLogistics managementDemand planningStock optimizationCost-efficient delivery modelsWorkflow automationFleet operations managementDelivery executionSOP developmentTech integrationMarket expansionDaily operations management

Experience

9 yrs 11 mos

Total Experience

3 yrs 3 mos

Average Tenure

4 yrs 11 mos

Current Experience

Wakefit

2 roles

Quick commerce | Market Place |Supply Chain Operations | Wakefit

Dec 2023 – Present · 2 yrs 6 mos

Managing Quick commerceMarket placeCoordination between Retail & Supply chainLogisticsSupply Chain OperationsQuick Commerce

Zonal Manager

Jun 2021 – Nov 2023 · 2 yrs 5 mos

Managed end-to-end supply chain operations across D2C, B2B, and major marketplaces (Amazon, Flipkart, Pepperfry, Meesho).
Integrated Quick Commerce platforms (Zepto, Blinkit, Instamart) into logistics workflow, significantly improving last-mile reliability, reducing turnaround time (TAT), and lowering costs.
Oversaw retail and dealership order fulfillment, driving SKU-level demand planning, stock optimization, and dispatch accuracy.
Directed logistics for multi-city retail stores, improving inventory flow and in-store customer experience.
Designed and implemented cost-efficient last-mile delivery models, leading to substantial savings in logistics expenditure.
Collaborated with Product, Tech, and CX teams to automate workflows, enhance operational visibility, and reduce manual intervention.
Spearheaded the launch of new warehouses and logistics hubs in Tier-1 and Tier-2 cities to support national expansion strategy.

Supply chain operationsQuick Commerce integrationLogistics managementDemand planningStock optimizationCost-efficient delivery models+3

Letstransport

Assistant Manager

Apr 2019 – May 2021 · 2 yrs 1 mo · Bangalore Urban, Karnataka, India

Hustling to fulfilling the Clients requirements | Delivering tech enabled high end services/outputs to clients Delivered customized logistics solutions to enterprise clients.
Managed on-ground fleet operations, demand planning, and delivery execution.
Built scalable SOPs for client SLAs and coordinated tech integration for tracking and visibility.
Led performance reviews and compliance management for third-party vendors.

Fleet operations managementDemand planningDelivery executionSOP developmentTech integrationLogistics

Ubereats

3 roles

Uber Eats - City Assistant manager

Oct 2018 – Apr 2019 · 6 mos · Bengaluru Area, India

Led market expansion and daily operations for Uber and Uber Eats across South Indian cities. Focused on city launches, fleet logistics, vendor partnerships, and cross-functional team leadership in high-growth environments.
Launched and scaled Uber & Uber Eats across multiple Tier 2 cities, driving go-to-market and local expansion initiatives.
Managed end-to-end daily operations including fleet planning, delivery associate (DA) availability, and route optimization.
Built strategic B2B partnerships with restaurants and courier service providers to enhance delivery reach and reliability.
Directed fleet operations, material planning, and DA scheduling across city clusters to ensure service consistency.
Oversaw warehouse logistics, asset readiness, and inventory control to maintain operational efficiency.
Led operational performance tracking using key KPIs and SLAs; coached and managed cross-shift city teams.
Implemented data-driven process improvements to optimize delivery timelines and reduce operational costs.
Reduced inventory aging and improved fulfilment rates through tech-enabled stock and warehouse management systems.

Market expansionDaily operations managementFleet logisticsVendor partnershipsCross-functional team leadershipOperations Management

Uber Eats : Lead - Operations & City expansion

Promoted

Jan 2017 – Oct 2018 · 1 yr 9 mos · Bengaluru Area, India

Headed Operations Across 5 Cities | New Market Launches | Process Setup
Successfully led and built city teams from the ground up across five key locations, driving Uber and Uber Eats' expansion into new markets.
Launched business operations in new cities, including end-to-end planning, local team hiring, vendor onboarding, and infrastructure setup.
Established and standardized operational processes to ensure consistency, scalability, and efficiency across all city teams.
Enabled rapid market growth by aligning cross-functional efforts in logistics, customer experience, and partner onboarding

Operations managementMarket launchesProcess setupTeam buildingOperations Management

UBER-SCM/Fleet Operations Associate

May 2016 – Feb 2017 · 9 mos · Bengaluru Area, India

Delivered 5-star, in-person support to driver-partners, aligning with Uber’s commitment to top-tier service.
Created and curated training manuals and onboarding walkthroughs to ensure new partners were set up for success from day one.
Managed vendor relationships, including coordination of background checks and onboarding processes.
Conducted regular reviews of vendor pricing and work quality to ensure cost-effectiveness and high operational standards.
Collaborated cross-functionally to improve fleet efficiency and streamline partner operations.

Support managementTraining manual creationVendor relationship managementOperations Support