Unwana U.

Business Development Executive

Abuja, Federal Capital Territory, Nigeria5 yrs 11 mos experience

AI Enabled

Key Highlights

Expert in designing CRM ecosystems for operational clarity.
Proven track record in driving business expansion through CRM.
Skilled in integrating AI solutions for enhanced decision-making.

Stackforce AI infers this person is a SaaS expert with a focus on CRM systems and operational efficiency.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Workflow ManagementBusiness DevelopmentProduct Management

Other Skills

Databasessalesforce crmMicrosoft Dynamics 365Google Workspaceagentic aiFinancial AnalysisRisk AssessmentExpense ReportsClient RelationsBusiness ResearchBusiness-to-Business (B2B)Strategic PlanningTeam ManagementReport WritingBusiness Intelligence (BI)

About

Design the system. Configure the system. Observe how humans behave inside it. Adjust it for adoption, performance, and resilience. Open your CRM and immediately understand what matters, what should happen next, and who owns it—without fragmented data or workarounds. I design CRM ecosystems that go beyond record-keeping—where service, sales, operations, and compliance stay aligned across the entire stack. I map how data flows between systems, define the logic behind those interactions, and ensure that when something changes in one place, the right things happen everywhere else. And just as importantly—I design for what happens when things break. Working primarily in Service and Operations environments, I build structures that give teams clarity and give leadership visibility into performance, risk, and forecasts. How I deliver value: • Ecosystem Setup — Clear ownership, permissions, and governance • Intelligent Enablement — Employee-facing AI and automation for better decisions • Customer Experience Automation — Customer-facing agents that act as extensions of your internal systems • Cross-System Integration — Connecting CRM, payments, ERP, and operational tools • System Resilience — Designing for failure, visibility, and recovery The result: systems that stay in sync, teams that move with clarity, and decisions backed by clean, reliable data.

Experience

5 yrs 11 mos

Total Experience

2 yrs

Average Tenure

Current Experience

Siao partners

Customer Relationship Management Consultant

Aug 2025 – Dec 2025 · 4 mos · Abuja, Federal Capital Territory, Nigeria · Hybrid

Led a client-facing Salesforce CRM and Data Cloud implementation, consolidating multiple enterprise systems (Microsoft 365, Oracle EBS, IMS, PayDirect, Remita) into a single source of truth.
Implemented agentic AI solutions and workflow automation, improving operational efficiency and internal collaboration.
Managed project scope, timelines, and risks for multiple simultaneous initiatives while coordinating with cross-functional teams and stakeholders.
Delivered reporting and dashboards to enable real-time decision-making and measurable operational improvements.

Customer Relationship Management (CRM)Workflow ManagementDatabasessalesforce crmMicrosoft Dynamics 365Google Workspace+1

Harveststack

Product Manager

Mar 2023 – Sep 2024 · 1 yr 6 mos · Abuja, Federal Capital Territory, Nigeria · Remote

Designed and implemented end-to-end project workflows in Asana, tracking progress across product development, regulatory compliance, and launch timelines.
Coordinated internal teams and external regulatory bodies (FDA & NAFDAC) to secure operational approvals, ensuring products could reach stores on schedule.
Launched seven new products across Nigeria, the USA, and London, achieving both regulatory compliance and market readiness.
Integrated documentation and communication tracking through Google Workspace, improving visibility and reducing delays in approval processes.
Developed customer engagement initiatives, including loyalty programs and community campaigns, driving a 38% increase in retention.

Customer Relationship Management (CRM)Risk AssessmentProduct ManagementExpense ReportsClient Relationssalesforce crm+8

Subitron nigeria ltd

Research Analyst

Jan 2023 – Oct 2023 · 9 mos · Abuja, Federal Capital Territory, Nigeria · Remote

Conducted comprehensive qualitative and quantitative research to identify trends and insights that supported strategic decision-making. we analyzed complex data sets using statistical tools, generated detailed reports, and presented findings to stakeholders. Collaborating with cross-functional teams, monitored industry trends and competitor activities, contributing to the development of effective strategies.

Lead GenerationMarket ResearchBusiness ResearchStrategic Planning

Interra networks

Business Development & CRM growth Strategist

Nov 2022 – Jul 2025 · 2 yrs 8 mos · Nigeria · On-site

Drove business expansion by integrating strategic business development with Salesforce CRM architecture, delivering significant client base growth and measurable revenue increase within the first year.
Built and optimized Salesforce pipeline frameworks, conversion tracking models, and automated lead nurturing workflows across multiple business verticals, improving forecasting accuracy, sales velocity, and revenue visibility.
Translated market intelligence into targeted product positioning and partnership strategies, accelerating adoption among government agencies and enterprise clients.
Led CRM-enabled market integration of proprietary digital solutions, aligning partnership development with automated onboarding, lifecycle management, and retention workflows to drive sustainable revenue growth.
Collaborated cross-functionally with marketing and operations to streamline sales processes, eliminate manual bottlenecks, and implement data-driven engagement strategies within Salesforce.
Recognized by senior leadership for bridging Business Development, CRM strategy, and Revenue Operations to drive scalable commercial performance.

Financial AnalysisCustomer Relationship Management (CRM)Risk AssessmentExpense ReportsClient Relationssalesforce crm+14

Freelance

Platform Director

Nov 2021 – Sep 2022 · 10 mos · Maryland, United States · Remote

Orchestrated end-to-end delivery of an HR technology platform, coordinating designers, engineers, and business stakeholders from requirements through launch.
Designed and optimized recruitment workflows and candidate tracking processes, improving talent acquisition efficiency by 40% through reduced manual handoffs and clearer data visibility.
Led agile sprint planning and backlog prioritization to ensure predictable delivery, clear ownership, and timely release of platform features.
Worked closely with business leadership to translate operational needs into system requirements, ensuring the platform supported real hiring and talent management workflows.
Embedded continuous improvement practices by incorporating user feedback into workflow refinements, improving usability and adoption across teams

Customer Relationship Management (CRM)Workflow ManagementData ModelingValidation Rules

Sygo integrated resourses

Executive Assistant

Sep 2019 – Sep 2021 · 2 yrs · Abuja, Federal Capital Territory, Nigeria · Remote

Partnered with executive leadership to digitize operational records and design structured, cloud-based systems that improved data accessibility and administrative efficiency.
Designed and implemented workflow and document management processes aligned with CRM and data governance principles, reducing manual data entry by 30%.
Standardized internal communication workflows and operating protocols, resulting in a 45% productivity increase within the first quarter.

Customer Relationship Management (CRM)Workflow ManagementDigitizationExecutive Administrative AssistanceSenior Stakeholder Management