Oct 2019 – Nov 2020 · 1 yr 1 mo · Greater Bengaluru Area

• At Walmart, I worked on enhancing supply chain systems to improve operational efficiency and ensure faster, more reliable product deliveries. My contributions included developing and optimizing the customer care application, which provided a seamless and efficient experience for both customers and support staff.
• I also designed and implemented an internal tool for customer service agents, streamlining their workflows, reducing response times, and improving overall customer satisfaction. Collaborating closely with the UX team, I ensured the applications were intuitive, user-friendly, and aligned with business needs.
• My focus on performance optimization led to measurable improvements in application load times and responsiveness, enhancing the overall user experience. Through these efforts, I played a key role in improving Walmart’s operational processes and delivering better service to millions of customers.

Apr 2018 – Oct 2019 · 1 yr 6 mos · Greater Bengaluru Area

• At Visa, I focused on developing and maintaining critical web applications that supported smooth and secure card operations. I played a key role in building and optimizing DMPD, an internal application used to manage and monitor transactions, ensuring reliability and efficiency for businesses.
• I also contributed to the development of the Purchase Alerts application, which provided real-time transaction notifications, enhancing cardholder trust and transparency. My work included gathering requirements from stakeholders, delivering solutions aligned with business needs, and ensuring high-quality performance.
• In addition, I collaborated with teams on UX/UI design, creating intuitive and user-friendly interfaces that improved engagement for both businesses and end-users. By continuously refining applications based on user feedback, I helped maintain their relevance, usability, and operational efficiency.

Dec 2015 – Apr 2018 · 2 yrs 4 mos · Greater Bengaluru Area

• At Ola, I contributed to developing and enhancing customer and driver-facing applications, improving user experiences across the platform. My work included creating the Ola Support system within the main app, which streamlined customer support accessibility and efficiency.
• I also played a significant role in developing the Driver Support app and the Driver Customer Care interface, tailored to meet the unique needs of Ola’s driver-partners. These applications provided operational assistance, resolving queries quickly and effectively.
• In collaboration with the UX team, I designed intuitive interfaces that simplified workflows for both customers and drivers. Gathering feedback directly from end-users, I ensured that the applications met their needs and delivered exceptional service quality.

Nov 2014 – Oct 2015 · 11 mos · Bengaluru, Karnataka, India

• At ILANTUS Technologies, I developed key identity management solutions like Signon Express and Identity Express, enabling seamless single sign-on functionality. These applications streamlined user access while maintaining robust security standards.
• I worked closely with cross-functional teams to gather requirements, ensuring that the applications addressed identity management challenges effectively. By focusing on user feedback, I optimized the applications to improve their usability and efficiency.
• My contributions to these projects demonstrated innovation and technical excellence, earning me the Coding Champion award for outstanding performance.