May 2024 – Oct 2024 · 5 mos · Gurugram, Haryana, India · On-site

• Last Mile:
• 1. Made data-driven decisions to optimize rider incentives. Reduced Jaipur's offer burn per order from Rs 5.4 to Rs 4.3 in just
• 3 weeks, maintaining rider count and effectively controlling surge orders.
• 2. Expanded the rider fleet in Jaipur by ~12% and Punjab by ~8% by identifying bottlenecks in the rider onboarding funnel and
• enhancing the top of the funnel.
• 3. Oversaw and managed all rider communications regarding special incentive programs on key days, ensuring timely and clear dissemination of information to maximize rider participation.
• 4. Monitored store metrics like orders per hour, rider earnings, and offer achievement to ensure smooth operations without disruptions.
• 5. Drove expansion and growth in terms of store planning, launch, rate card, rider count planning, performance monitoring. Successfully launched 3 stores in Punjab and 2 stores in Jaipur.
• 6. Worked on new initiatives like broken stores, morning-evening skew, late-night operations etc to improve operational efficiency.
• In store- PPI improvement:
• 1. Optimized head SKU placement near packaging for faster picking and enabled sequencing for pick path efficiency.
• 2. Monitored daily audits of broken locations to ensure inventory accuracy and improve key metrics.
• 3. Analyzed skew between new and experienced employees' item picking contributions to prioritize action steps.
• 4. Promoted item segregation through the use of pot racks, beauty bins, munchie racks, separators, and chutes.
• 5. Drove SKU migration to reduce average SKUs per location, improving PPI performance.
• 6. Consolidated inventory by leading SKU location migration for SKUs stored in multiple locations.
• 7. Reduced the number of 'bad' stores from 152 to 123 within the first week of project initiation.
• 8. Spearheaded a ~15% improvement in PPI for Punjab, ~8% for Jaipur through data analysis and physical restructuring, resulting in monthly savings of ~Rs 10 lakhs.

Sep 2023 – May 2024 · 8 mos · Gurugram, Haryana, India

• 1. Led Learning & Development charter PAN India. Implemented and set up learning management software to foster structured and organised learning culture across the organisation.
• 2. Developed capacity model for all major sites across the country to pre-plan for space shortage.
• 3. Re-initiated dormant operational processes with fresh & better planning, approach and processes.
• 4. Identified tech issues or improvement needed in the current processes to get it solved with the product team.
• 5. Managed manpower count of ~1000 present across ~150 OUs as per productivity, utilisation.
• 6. Drove QC PAN India to prevent revenue leakage of ~ 1 Cr per annum.
• 7. Strategised and implemented shop floor management in 16 PCs across India, coordinating with the ground team for making layouts, infra team for raising PR/PO and admin team for aligning vendors.

Feb 2023 – Aug 2023 · 6 mos · Gurugram, Haryana, India

• Major workstreams included-
• Manpower optimisation • Productivity improvement • Warehouse layouting • Performance management
• Performance dashboard • Process improvement
• GEMBA boards- Design & implementation
• Customer excellence
• Got 'Bravo' award from the COO for exceptional performance during transition of Pune Processing Centre.

Dec 2021 – Feb 2023 · 1 yr 2 mos · Gurugram, Haryana, India

• Joined Rivigo's core team to setup and scale Full truck load business.
• I was responsible-
• To hire and train the team
• To onboard and develop partnership with fleet owners
• To do commercial negotiation with fleet owners
• To make SOPs for all processes, streamline operations
• Explore revenue growth by alternate channels
• Spearhead dispute resolution and facilitation of payments.
• Scaled the business from 16 trucks to more than 250 trucks within 6 months.
• Also initiated Pilot helpdesk which was one stop solution to all the pilot problems related to fuel, maintenance, documents, planning, tyre etc. Achieved a sustainable reduction of more than 50% in resolution TAT for all desks while maintaining CSAT scores above 90%.
• Got 'True Owner' award by BU CEO for displaying owner like commitment during FTL setup and expansion.

May 2019 – Dec 2021 · 2 yrs 7 mos · Bangalore

• Overseeing the Expansion of Cloud Kitchens into 11 New Cities-
• 1. Shortlisted brands to be on-boarded based on various factors like cuisine, AOV, OPD etc
• 2. Conducted site visits in selected cities, engaging with local teams and shared
• comprehensive reports with the menu excellence team.
• 3. Oversaw the expansion process, monitored operational performance, and provided detailed reports to upper management for strategic decision-making.
• Managing confidential information to create sensitive decks for various purposes-
• 1. Prepared monthly board presentations for the Private Brands team, summarizing key insights
• and updates.
• 2. Designed PowerPoint presentations for both Swiggy and Private Brands town-hall
• meetings, ensuring engaging and informative content.
• 3. Created decks for the monthly review meetings of the Private Brands division,
• highlighting performance metrics and strategic initiatives.
• Overseeing a kitchen equipment salvage program valued at Rs 25 Cr-
• 1. Supplied necessary equipment details to prospective leads and conducted price negotiations.
• 2. Coordinated discussions among Infrastructure, Finance, Legal, and Supply Chain management teams, facilitating successful deal closures.
• Coordinating the re-launch of private brands in NCR with an innovative operational model-
• 1. Developed a dynamic Gantt chart for the project, ensuring tasks were completed in alignment with the launch deadline.
• 2. Collaborated with Legal, Infrastructure, Supply Chain Management, Quality Assurance, Research and Development, Operations, and Human Resources teams to establish their weekly targets, ensuring the timely launch of the kitchen.
• 3. Conducted weekly stakeholder meetings to provide updates on the progress of various tasks from previous weeks.

Apr 2018 – May 2018 · 1 mo · Gurgaon

• Worked as Summer Associate with various case teams on live cases for clients across various industries and geographies. The work included but not limited to-
• 1. Preparing company specific Redbooks to give clients detailed analyses of target companies
• 2. Conducting market deep dives that included segmentation based on various parameters
• 3. Carrying out workforce analysis using LinkedIn and Bain tool for a few clients
• 4. Working and getting hands-on experience of tools like Tableau