Dec 2020 – Jun 2022 · 1 yr 6 mos · Gurugram, Haryana, India

• Develop the end to end project plans with the execution team including Global Process Lead, Reengineering Lead, Business Analyst and Technology team.
• Run Steering committee meeting, execute the weekly project calls and take status of the delivery.
• Proven track record of evaluating current processes and envisioning ways to reengineer the process in order to create significant efficiencies and enhance controls.
• Be part of technical discussions and solution; guide the team to make the decisions.
• Liaison with individual project team to gather project status, establish dashboard to track project progress.
• Participate and deliver special projects/assignments such process improvements initiatives.
• Leverage sector experience and knowledge of process transformation to discover and analyze processes, identify opportunity areas to enable business transformation, implement process transformation using next-generation techniques and enable continuous improvement via ongoing monitoring, tracking and maintenance.
• Help business simplify and improve their operations by leveraging simulation capabilities to identify bottlenecks, quantify improvement benefits and develop business cases.
• Work closely with teams in the identification of business requirements, functional design, process design and propose a Plan of RPA/RDA strategy.
• Deliver solutions with a focus on strategy, process, people, and stakeholder management impacts and outcomes.

Aug 2019 – Dec 2020 · 1 yr 4 mos · Gurgaon, India · On-site

• Coordinate with internal resources for the flawless execution of projects.
• Collaborates with project sponsors to determine project scope and vision.
• Comprehensive business requirement gathering, data analysis, aligning stakeholders on business requirements.
• Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Execution of client projects on business process improvements on customer experience improvement, process improvement and technology improvisation in an agile and iterative manner.
• Working collaboratively with business owners, end users and clients to facilitate their knowledge and use of the product.
• Develop strong partnerships with the Product Owners to gain an understanding of requirements, sustain open dialogue to manage product backlog efficiently.
• Ongoing contribution to the automation Practices and Frameworks in order to drive a culture of continuous improvement.
• Prepared Quarterly Business Report i.e. a deck of 50+ PowerPoint slides for the executive committee to understand team performance and metrics.

Nov 2017 – Jul 2019 · 1 yr 8 mos · Gurgaon, India

• Assist in generating process improvement ideas, develop, maintain and prioritize continuous improvement projects.
• Assist in the development of performance metrics to establish process success.
• Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end users.
• Clearly identifies project stakeholders and establish customer classes, as well as their characteristics.
• Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Assists with analyzing and monitoring established process performance data at the project and organizational level.
• Developing executive reports, dashboards and scorecards for the business.
• Support the development of a comprehensive change management strategy relative to process improvement projects.
• Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance.

Aug 2016 – Apr 2017 · 8 mos · Noida, Uttar Pradesh, India · On-site

• Prepared monthly process utilization dashboard, monthly process reviews dashboard of training and operations.
• Creates process documentation, writes reports, develops charts/graphs/diagrams, and assists with gap analysis.
• Analyze the structure of a business, how it uses technology and what its goals are.
• Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.
• Creates process documentation, writes reports, develops charts/graphs/diagrams, and assists with gap analysis.
• Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance.
• Identify training gaps based on the effectiveness of demonstrating technical, behavioral & Leadership competencies and the developmental plan of each associate as stated in the individual's performance review.