Vaibhav Rai

Associate Consultant

Gurugram, Haryana, India9 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

9+ years of IT experience in Salesforce.
Expert in Salesforce Service Cloud and Lightning Web Components.
Proficient in driving digital transformation and customer success.

Stackforce AI infers this person is a Salesforce expert specializing in CRM solutions and digital transformation.

Contact

Skills

Core Skills

Salesforce Service CloudLightning Web Components (lwc)Salesforce Einstein Next Best ActionSalesforce FlowsSalesforce DevelopmentSalesforce AdministrationClient RelationsTeam Leadership

Other Skills

TroubleshootingRoot CauseTechnical LeadershipAgentforceAI Agent CreationsSalesforce Einstein Case ClassificationLightning Web ComponentsComputer Telephony Integration (CTI)CopadoJiraAgile MethodologiesPrompt EngineeringEinstein Next Best ActionAnalytical SkillsMicrosoft Visual Studio Code

About

Lead Salesforce Consultant with 9+ years of IT experience (7+ years in Salesforce development & administration), specializing in Service Cloud, Lightning Web Components (LWC), Apex, and Salesforce DevOps. Currently leading Salesforce implementations at HCL Technologies, delivering scalable CRM solutions for global clients. Skilled in custom development, automation (Flows, Process Builder, Approval Processes), security models, and CI/CD using Gearset & Copado. Experienced in Agile delivery with JIRA. Proficient in next-gen Salesforce capabilities, including Agent creation with Agentforce, Einstein Next Best Action (NBA), Einstein Case Classification, Data Cloud, and CRM Analytics, enabling data-driven decision-making and AI-powered customer experiences. Holding an M.Tech in Data Science & Engineering (BITS Pilani WILP) with applied expertise in Python, SQL, and machine learning, I bring a strong analytical edge to CRM projects. Passionate about driving digital transformation, customer success, and team collaboration while continuously evolving as a Salesforce leader. Key Skills: • Salesforce Service Cloud | Apex | Lightning Web Components (LWC) • Salesforce Administration & Security Model • Agentforce | Einstein NBA | Einstein Case Classification • Data Cloud | CRM Analytics • DevOps & CI/CD (Gearset, Copado) • Agile Delivery & JIRA

Experience

9 yrs 7 mos

Total Experience

6 yrs 9 mos

Average Tenure

9 yrs 7 mos

Current Experience

Hcltech

2 roles

Lead Salesforce Consultant

Promoted

Oct 2024 – Present · 1 yr 8 mos · Gurugram, Haryana, India

TroubleshootingRoot CauseTechnical LeadershipAgentforceAI Agent CreationsSalesforce Einstein Next Best Action+10

Sr. Salesforce Consultant

Jun 2022 – Sep 2024 · 2 yrs 3 mos · Gurugram, Haryana, India

Einstein Next Best ActionTroubleshootingAnalytical SkillsMicrosoft Visual Studio CodeChange SetTeamwork+10

Hewlett packard enterprise

5 roles

Salesforce Developer

Mar 2022 – Present · 4 yrs 3 mos

TeamworkRoot Cause

Salesforce Developer – GSD CSC Console (Salesforce – Service Console)

Promoted

Jun 2021 – Jul 2022 · 1 yr 1 mo · Bengaluru, Karnataka, India

Worked on out of the box automation features of Salesforce i.e. workflow rules, process builder, approval processes.
Designed Custom Objects, Custom Fields, Custom Page Layouts, Relationships, Look-ups, validation rules, custom tabs, record types according to application requirements
Implemented Application security using Permission Sets, Profiles, OWD and Sharing Rules.
Implemented Apex Classes &Triggers as per the business requirements.
Aware about the Governor Limits and best practices to be followed in Salesforce development.
Created new user accounts and attached profiles to them as required.

TeamworkReports and DashboardRoot CauseSoftware DevelopmentProblem SolvingSalesforce Development+1

Salesforce Associate Developer – GSD CSC Console (Salesforce)

Apr 2020 – May 2021 · 1 yr 1 mo · Bengaluru, Karnataka, India

Handled the responsibilities of Salesforce Administrator
Designed Custom Objects, Custom Fields, Custom Page Layouts, Relationships, Look ups, Validation rules, custom tabs, record types, according to application requirements.
Created Workflow rules, and defined related tasks, email alerts and field updates.
Managed the Security by configuring object level security, field level security and record level security.
Created new user accounts and attached profiles to them as required.

Teamwork

Team Lead

Promoted

Jan 2019 – Mar 2020 · 1 yr 2 mos · Bengaluru, Karnataka, India

Lead the team of the Technical Consultants and Technical Experts Ensured the smooth work culture implemented in the team
Handled escalations, understood the concerns and furnishing the resolution
Effectively communicated with Technical Account Managers, Account Support Managers to ensure the delivery
Fetched the work efficiency, Metrics reports and analyzed them for the better growth opportunities
Technical Expert for the complex cases
Client Relationship Manager (CRM) to achieve and to improve of Team Metrics Subject Matter Expert (SME) for the chat process for HPE Synergy

TroubleshootingAnalytical SkillsTeamworkCommunicationProblem SolvingTechnical Leadership+2

Technical Solutions Consultant

Aug 2016 – Dec 2018 · 2 yrs 4 mos · Bengaluru, Karnataka, India

Used ticketing systems to manage and process the actions taken
Evaluated and responded to incoming sales leads and technical support assistance.
Provided on-call support for critical issues, in collaboration with the next level support engineers. Resolved problems of malfunctioning products.

TroubleshootingTeamworkCommunicationRoot Cause