Manish Kanwar

Associate Partner

Suwanee, Georgia, United States26 yrs 7 mos experience

Highly Stable

Key Highlights

25+ years of consulting experience across diverse industries.
Expertise in Salesforce and Life Sciences CRM solutions.
Proven track record in training and development management.

Stackforce AI infers this person is a seasoned expert in SaaS solutions for Life Sciences and Healthcare sectors.

Contact

Skills

Core Skills

Salesforce-based Crm SolutionsLife Sciences CrmSalesforce.com AdministrationFinancialforce PsaTraining & Development

Other Skills

Veeva CRMProject ManagementResource ManagementHitachi StorageIQVIA OCE productsTraining DeliveryCA Unicenter NSMVeeva Vault CRMVeeva Vault PlatformSalesforce LightningProject DeliveryITILCA Service CatalogCA Service Desk ManagerIQVIA OCE CRM & Digital

About

• 25+ years of experience in providing consulting services in a variety of industries for a wide range of technical expertise like Salesforce.com (SFDC), IQVIA CRM, Veeva CRM, FinancialForce Professional Services Automation (PSA), FinancialForce Accounting (FFA), Hitachi Storage, and CA products. • 8+ years of experience with Salesforce Sales and Marketing Cloud. • 6+ years of experience with IQVIA Orchestrated Customer Engagement (OCE) Sales CRM, and Marketing solution purpose-built for the specific needs of life sciences and healthcare. • 3+ years of experience with FinancialForce Professional Services Automation (PSA), Revenue Management, and Accounting (FFA). • 2.5 years of experience with Veeva CRM and Vault. Specialties: • Salesforce Sales and Marketing Cloud configuration and administration • IQVIA Orchestrated Customer Engagement (OCE) Sales and Marketing solution purpose-built (on Salesforce Platform) for the specific needs of healthcare and life sciences • Veeva CRM, Vault, and RIM Submissions • FinancialForce Professional Services Automation (PSA) and Accounting (FFA) • Storage Area Network (SAN) – Hitachi Storage Specialist • IT Service Management

Experience

26 yrs 7 mos

Total Experience

11 yrs 2 mos

Average Tenure

4 yrs 3 mos

Current Experience

Iqvia

Associate Director, IT Projects - US Application Support & Delivery Services

Mar 2022 – Present · 4 yrs 3 mos

Leading and developing a support team within a managed services environment, particularly for Salesforce-based CRM Solutions OCE and Veeva.
Lead on support and service issues, strategy, and approach.
Manage and track project budgets, variances, resources, and team utilization.
Resource Management: hiring, managing, coaching, mentoring, training/developing plans for individual technical and skills development, and setting goals/objectives.
Collaborate with internal and external stakeholders.
Review of scope, feasibility, business process analysis to provide project estimates for customer change requests, proposals and RFP responses.
Define, organize, prioritize, and document new or changing customer CRM requirements, working with the customer’s business stakeholders.
Work with a team to reach an agreement with the customer’s business stakeholders on prioritizing changes and proposing the timing of change order requests.
Collaborate with a team to propose creative and innovative technical solutions to customer problems.
Ensure high-quality, up-to-date documentation exists for all service arrangements with customers.
Provide input and tactical direction to the business on customer service and support challenges.
Provide customers overview on latest product enhancements.
Prepare/engage/manage to report key team metrics, customer technical summaries, and customer dashboards.

Life Sciences CRMVeeva CRMSalesforce-based CRM SolutionsProject ManagementResource Management

Niit (usa), inc.

2 roles

Senior Consultant | Manager

Promoted

Apr 2011 – Mar 2022 · 10 yrs 11 mos · Greater Atlanta Area

Work with sales and delivery teams to develop new customer training opportunities.
Collaborate with stakeholders to determine learning needs and the best delivery approach.
Conduct scoping, analysis of requirements, and recommend deployable learning solutions.
Manage training delivery and development.
Manage a team of technical trainers, monitor their performance, and work to develop them to the next level.
Identify and manage resources, including working with both internal employees and training vendors to develop and deliver training.
Onboarding and ramping of new trainers to the team and in the organization.
Consulted and provided on-site and remote workshops/training worldwide on IQVIA OCE products, Hitachi solutions.
Manage the Salesforce Sales Cloud ecosystem, including FinancialForce Professional Services Automation, Accounting, and Revenue Management.
Collaborate with different internal teams on projects including closely working with stakeholders on business and teams to drive process and execution.
Interfacing with end-users to understand feature requirements and/or address support issues, working collaboratively with Sales, Pre-Sales, Project Management, Service Delivery, and Finance.
Provide consultation and support to manage Veeva CRM and Vault environment.

Salesforce.com AdministrationHitachi StorageIQVIA OCE productsTraining DeliveryFinancialForce PSA

Consultant | Project Manager

Oct 2004 – Mar 2011 · 6 yrs 5 mos · Greater Atlanta Area

Consulted and provided training on CA solutions (Service Desk Manager, CMDB, Service Catalog, NetQoS, IT Client Manager, Unicenter), including automating and managing incidents, IT services, financial insight & software deployment.
Collaborated in designing and developing ILT and WBT training on various CA products.
Mentoring junior team members.

Training & DevelopmentCA Unicenter NSM

Niit ltd.

Technical Trainer | System Administrator

Sep 1999 – Sep 2004 · 5 yrs · Hyderabad and New Delhi, India

Consulted and provided on-site and remote workshop/training for customers and partners worldwide on various technologies, also managed and supported team of system/network administrators
Managed the installation and configuration of a heterogeneous OS environment using Windows, SQL Server, and UNIX, directing a team of System and Network Administrators
Troubleshoot and resolve TCP/IP and related networking problems, documenting installation and operation procedures.
Delivered training and workshop on ASP.Net, Visual Basic, Visual C++, COM, DCOM, Java, C++, ASP, DHTML, HTML, JavaScript, VBScript, XML, WML, SDLC, SQL, and Sybase