Vaibhav Rao

DevOps Engineer

Gurugram, Haryana, India9 yrs 10 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 8.9 years of experience in Technical Operations.
  • Proven track record in optimizing system performance.
  • Expert in incident and problem management.
Stackforce AI infers this person is a Technical Operations Expert in Telecommunications and Fintech.

Contact

v.rao@ericsson.comLinkedIn

Skills

Core Skills

Technical OperationsIncident ManagementSystem MonitoringCustomer Support

Other Skills

24x7 Production SupportActivity PlanningAlert MonitoringBasic knowledge of AWSCross-team CollaborationCustomer ServiceData AnalysisData SharingData VisualizationDatabasesDebuggingDocumentationError AnalysisFinancial AnalysisGIT

About

With 8.9 years of experience, I specialize in Technical Operations, Production Issue Resolution, RCA Analysis, and System Monitoring across telecom and fintech domains. Currently working as a Technical Authority Expert at Ericsson (Indosat Network), I have a proven track record of optimizing system performance, resolving critical issues, and collaborating with cross-functional teams to ensure seamless operations.

Experience

9 yrs 10 mos
Total Experience
3 yrs 3 mos
Average Tenure
3 yrs 6 mos
Current Experience

Ericsson

Technical Authority Expert

Dec 2022 – Present · 3 yrs 6 mos · Gurugram, Haryana, India · On-site

  • Incident & Problem Management: Efficiently resolving critical issues, conducting RCA, and implementing proactive solutions.
  • System & Server Monitoring: Expertise in Kibana, Prometheus, Grafana, Zabbix to monitor system health and performance.
  • Strong communicator, working closely with Dev, QA, and Product teams for quick resolution.
SQLIncident HandlingTechnical OperationsIncident Management

Paytm

2 roles

Senior Techops Engineer

Promoted

Apr 2022 – Dec 2022 · 8 mos

  • Led issue resolution, improved system monitoring, and enhanced L1/L2 response time by 20%.
  • Managing end-to-end deployment, pre-go-live, and post-go-live activities.
SQLLinuxTechnical OperationsSystem Monitoring

Techops Engineer

Sep 2019 – Mar 2022 · 2 yrs 6 mos

KibanaRoot Cause Analysis

Telcovas solutions & services priv limited

Senior NOC Operations and Support

Jul 2016 – Sep 2019 · 3 yrs 2 mos · New Delhi Area, India · On-site

  • Knowledge of Zabbix, Shell Scripting, Linux, Mysql Queries
Customer SupportZabbixTechnical Operations

Education

Anand Engineering College(SGI)

Bachelor of Technology - BTech — electronics and communication eng

Jan 2012 – Jan 2016

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