Valerie Choniuk, MPA-HCA, CPXP — CEO

Nationally recognized healthcare executive and human experience leader with 20+ years transforming patient, physician, and workforce experience across hospitals, health systems, long-term care, medical groups, and value-based care organizations, including agilon health’s provider networks, Optum Tri-State, and CenterLight Health System in NYC. I blend human-centered design, behavioral science, and organizational psychology to deliver enterprise-level change in experience strategy, digital transformation, and workforce engagement. By translating the Voice of the Patient into actionable strategies, I consistently drive quality, loyalty, and financial performance. World-Class Proven Enterprise Results: ✅ 85+ Net Promoter Scores → building patient loyalty across multi-state networks ✅ 90th percentile ACO and MSSP CAHPS performance → setting new CMS benchmark standards for value-based care ✅ 4.5–5 Star Ratings for Medicare Advantage CAHPS and HOS → unlocking millions in incentive revenue ✅ Improvement in medication adherence & preventive screenings → translating experience into measurable clinical and financial results ✅ Expanded access to care through digital, operational, and equity-focused patient engagement initiatives → reducing barriers and improving patient activation ✅ 3,000+ provider networks aligned → strengthening satisfaction, retention, and risk-based performance outcomes As a Certified Patient Experience Professional (CPXP) and founding member of The Patient Experience Community and Healthcare Reinvention Collaborative, I am a trusted C-suite partner who builds cultures of compassion, advocacy, and equity. My purpose: to reimagine healthcare delivery through human experience innovation, transforming care quality, provider alignment, and enterprise outcomes, one meaningful connection at a time.

Stackforce AI infers this person is a Healthcare Executive specializing in patient experience and operational excellence.

Experience: 23 yrs 2 mos