Varun Parekh

Operations Associate

Ahmedabad, Gujarat, India5 yrs 8 mos experience
Highly Stable

Key Highlights

  • 6 years of experience in customer support
  • Green Belt Six Sigma certified
  • Expert in project management and customer satisfaction
Stackforce AI infers this person is a Customer Support Specialist with a focus on process improvement in B2C environments.

Contact

LinkedIn

Skills

Core Skills

Customer Service

Experience

5 yrs 8 mos
Total Experience
1 yr 10 mos
Average Tenure
--
Current Experience

Funfull

Customer Care Specialist

Oct 2024 – Sep 2025 · 11 mos · Ahmedabad, Gujarat, India · On-site

  • 1. Help customer resolve queries online through Chat and Emails
  • 2. Implement steps to improve customer experience by analyzing the SOP on a regular basis
  • 3. Ensure to meet prescribed quality standards, KPI & NPS laid out by the company
  • 4. Ensuring enough tickets by collaborating with partners so that customers don’t face any problems
Customer Service

Zuru edge

Customer Delight Ninja

Mar 2023 – Aug 2024 · 1 yr 5 mos · Ahmedabad, Gujarat, India · Hybrid

  • 1. Help customer resolve queries online
  • through all Social Media Channels and Emails
  • 2. Implement steps to improve customer
  • experience towards Rascals and Friends &
  • Millie Moon Products 3. Ensure to meet
  • prescribed quality standards, KPI & NPS laid
  • out by the company 4. Providing feedbacks
  • and suggestions to develop and improve
  • customer experience
Customer Service

_vois

Customer Service Representative | SME | Assistant Manager

Apr 2018 – Aug 2021 · 3 yrs 4 mos · On-site

  • 1. Providing 100% resolution to UK Customers
  • 2. Ensuring follow through of the company
  • process in each and every case taken 3.
  • Developing new methods and strategies to
  • overcome hurdles and maximizing efficiency
  • through performance. 4. Ensuring the
  • resolution and NPS meets its target for every
  • team member as well as the team, month over
  • month. 5. Having one on one meeting with the
  • team member to motivate and ensure efficiency.
Customer Service

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