Vibhu Singh

Operations Associate

Noida, Uttar Pradesh, India2 yrs 8 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Led customer success operations for 200+ SMB accounts.
Designed 100+ WhatsApp automation workflows.
Achieved 95%+ CSAT and reduced churn to <3%.

Stackforce AI infers this person is a SaaS Customer Success Manager with expertise in automation and API integrations.

Contact

Skills

Core Skills

Customer SuccessWhatsapp AutomationProject ManagementApi Integration

Other Skills

Support LeadershipCross-team CollaborationCustomer EngineeringREST APIsAutomationIncident ManagementAccount ManagementBusiness CommunicationsBudget ManagementCloud ApplicationsInfluencing Without AuthorityGoal SettingExpectations ManagementProject PlanningBudgeting

About

I’m a Technical Support Manager leading end-to-end support and customer success operations for an AI-powered, API-first SaaS platform focused on WhatsApp automation. At WABB, I own the entire post-sales lifecycle — from sales handoff and onboarding to implementation, adoption, expansion, and long-term retention. I work closely with SMBs to help them deploy WhatsApp-based automation for sales, support, and marketing, driving measurable outcomes such as improved conversions, recovered abandoned carts, and stronger customer engagement. My role combines support leadership, solution consulting, and hands-on implementation, with deep involvement in automation workflows, API integrations, and customer enablement. Previously at Adobe, I progressed from Technical Product Consultant to Support Services Manager, supporting enterprise customers and leading escalations for high-value accounts. This experience strengthened my ability to operate in complex environments, manage cross-functional collaboration, and communicate clearly with both technical and business stakeholders. I enjoy building scalable support and customer success functions, improving operational maturity, and helping teams deliver consistent customer value. I’m focused on growing into senior leadership roles where I can scale teams, mentor talent, and shape long-term customer strategy.

Experience

2 yrs 8 mos

Total Experience

1 yr 4 mos

Average Tenure

1 yr 6 mos

Current Experience

Wabb

Technical Support Manager

Nov 2024 – Present · 1 yr 6 mos · Noida · Remote

Lead the entire support and customer success operation, owning post-sales engagement from initial handoff by Sales through onboarding, implementation, adoption, expansion, and long-term retention
Built WABB’s customer success ecosystem from scratch — Help Center (50 + articles & tutorials), onboarding workflows, and automated escalation routing.
Owned 200+ SMB accounts across e-commerce, fintech, education, healthcare, and services, enabling adoption of WhatsApp Business APIs and automation.
Designed and deployed 100+ WhatsApp automation workflows, integrating with Shopify, WooCommerce, Zoho, Salesforce etc. using REST APIs and webhooks.
Take ownership of customer implementations, guiding businesses through WhatsApp Business API setup, automation design, testing, and go-live execution
Design and troubleshoot automation workflows using tools like n8n, Zapier, Make, and Pabbly to connect CRMs, e-commerce platforms, and internal systems
Delivered 50+ custom API/webhook integrations to support commerce, lead management, customer support, and marketing use cases.
Improved customer outcomes with 25% higher sales conversion, 60% abandoned cart recovery, and 95%+ CSAT while maintaining <3% monthly churn.
Build and maintain customer enablement assets including Help Center articles, Intercom workflows, onboarding guides, and implementation documentation
Collaborate closely with Sales, Product, and Engineering teams to resolve complex issues and continuously improve customer success outcomes

Support LeadershipWhatsApp AutomationAPI integrationCustomer SuccessProject ManagementCross-team Collaboration

Adobe

2 roles

Support Services Manager

Promoted

Jan 2024 – Oct 2024 · 9 mos · Hybrid

Led escalation and support operations for 10+ enterprise Ultimate accounts totaling $10.3M ARR
Acted as the single point of ownership for P1, high-severity customer issues, driving resolution through cross-functional war rooms
Partnered closely with TAMs, CSMs, Product, and Engineering to maintain account health and customer trust
Coordinated RCAs and corrective actions for recurring platform issues
Contributed to QBRs and Service Reviews, aligning technical outcomes with customer business priorities

Technical Product Consultant

Aug 2023 – Jan 2024 · 5 mos · Hybrid

Provided technical consulting and support for enterprise customers across Adobe SaaS platforms
Diagnosed configuration, access, and integration-related issues in collaboration with Engineering teams
Supported customers during onboarding and adoption of marketing and analytics solutions
Built strong foundations in SaaS troubleshooting, escalation handling, and customer communication