Oct 2024 – Present · 1 yr 8 mos · Remote

• Contingent Worker on The Help Center Team via IntraEdge
• 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲:
• ● Contributed significantly to content review and quality enhancement goals by single-handedly managing auditing and updating 60% of the Business & Consumer Help Center articles. This project involved ensuring instructional content reflects the most current user experiences and alignment with Meta content standards.
• ● Played a crucial role in achieving project goals by contributing to the symptom/intent tagging audit for addressing mismatches and gaps as part of the H2 2024 objectives. Received praise and recognition for speeding up the team's progress and efficiency.
• ● Supported translation and localization efforts to ensure content accessibility across multiple locales.
• ● Collaborated cross-functionally with product managers, marketers, engineers, and content designers to deliver high-quality content aligned with Meta brand standards.
• 𝗗𝗲𝗽𝗿𝗲𝗰𝗮𝘁𝗶𝗼𝗻 & 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲:
• ● Spearheaded deprecation and migration efforts across the Community and Business Help Centers, successfully deprecating redundant CMS objects, representing 11.22% of total Help Center content and thus helped enhance content quality and user experience.
• ● Known as the go-to expert for deprecation tasks, unblocking team challenges, providing guidance, and sharing tips for efficiently executing content deprecation/migration.
• ● Assisted in quick confirmation of reference removal updates, showcasing responsiveness and efficiency in project handling.
• 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 & 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻:
• ● Created the 'Content Deprecation/Migration' training module and updated the Knowledge Hub in time to conduct training sessions as part of the onboarding process for new hires, including contingent workers, receiving positive feedback for fostering a welcoming and expert-driven experience.

Mar 2023 – Jan 2025 · 1 yr 10 mos · Remote

• Content Strategist on the Help Center Team via IntraEdge
• ● Deprecation/Migration specialist for both the Community & Business Help Center Teams. Successfully deprecated 610 CMS objects representing 11.22% of the Business Help Center content
• ● Active collaborator appointed to special projects team for content management, quality auditing and assurance, and accuracy management of Business Help Center content related to Meta brand products, apps, and technologies. Received appreciation for quantifiable outcomes achieved in improving customer experience and upholding content standards.
• ● Responsible for off-page Search Engine Optimization (SEO), Metadata, and keywords strategy for driving traffic, trust, and engagement.
• ● Content support for XFN partners—product managers and marketers, engineers, and content designers.

Jan 2023 – Aug 2023 · 7 mos · India & Washington USA · Remote

• ● Successfully strategized, wrote, and executed an engaging LinkedIn campaign, delivering meaningful organic social media growth by 210% within 6 months.
• ● Proactively managed the whole gamut from concept to launch of company-owned media for blog posts, writing and publishing case studies for 4 SaaS products. Also revamping the company website to improve traffic, lead capturing, and conversion. Successfully generated 14k+ website visitors.
• ● Dedicated to customer research and developing strong, innovative, and original user-centric content.
• ● Collaborated with the C-suite, creative team, and technical department for delivering consistent quality marketing collaterals.

Mar 2022 – Dec 2022 · 9 mos · United States · Remote

• Partner Learning Manager Support as Producer and Content Developer on the Global Operations Learning Org via IntraEdge
• ● Widely appreciated for reliably shouldering all responsibilities of writing, designing, and producing PowerPoint presentations for the Partner Learning Advisory Council in CPO/GRO & BI/CORP teams.
• ● Creative Director and Content Curator for internal communication material such as PLM Quarterly Newsletter and XFN Updates.
• ● Partner Engagement Model Support for the bi-monthly summits.
• ●Developed graphic design materials that align with in-house style guides and content quality standards within stipulated timelines.
• ●Project Management and Work Distribution Doc’ Management.
• ● LIVE Webinar tech support/producer for Global Operations Learning Org Summit (APAC).

Aug 2021 – Nov 2022 · 1 yr 3 mos · India, USA, The Netherlands, · Remote

• ● Simplified AI/ML concepts for industrial applications, creating impactful technical and sales collateral that catalyzed product adoption or enhanced understanding of the AI apps among potential clients.
• ● Delivered 40+ blogs, 10+ case studies, and a white paper published in a prestigious international magazine, successfully engaging both technical and non-technical audiences.
• ● Strategized and executed social media marketing campaigns, driving lead generation and enhancing brand presence by 50% across platforms.
• ● Demonstrated great capability of collaborating with developers and data scientists to write detailed product demos, white papers, and case studies explaining the 4+ Manufacturing AI apps, ML algorithms, predictive analytics, and digital twin technology.
• ● Thought leadership writing that created visibility and recognition in the industry for the 4 co-founders. Wrote opinion pieces, social media posts, company culture video scripts, and interview flows to establish the C-suite as leaders in AI.

May 2021 – Mar 2022 · 10 mos · Ontario, Canada

• ● Successfully written and delivered 6 Non-fiction ebooks (compatible with audiobook scripting) in six different niches—Travel, Health, Fitness & Dieting, Traditional Medicine, Self-help, and Spirituality—making a total of a whopping 3,00,000+ words published.

Mar 2019 – Dec 2020 · 1 yr 9 mos · India

• Strategized, developed, and managed the production of Print and Social media brand/product promotional Ad & Marketing campaigns for their Nano Technology surface disinfectant.
• Single-handedly developed content for the company—content writing, design, and production of brochures and sales pitch decks, franchise partner proposals, product explainer videos, social media posts, outbound emails, etc.
• Single handedly developed, published, and managed their Instagram and Facebook feeds.

Dec 2017 – Apr 2021 · 3 yrs 4 mos · Remote

• Wrote web content, Video scripts for product explainer videos, social media content, and branding exercises for Sports Apps, Amazon AWS, SaaS, Paas, Process Intelligence Platforms, Data Analytics firm, Interlocking systems, etc.

May 2016 – Nov 2017 · 1 yr 6 mos · Pune Area, India

• Strategized, developed, and managed the production of Print, Social, and Digital media brand/product promotional Ad & Marketing campaigns for their wide range of Nano Technology surface coating applications—Automobile, Marine, Aviation and Aircrafts, Leather, Wood, Textiles, Shoes and Construction waterproofing.
• Single-handedly managed content writing for the website, content development and design for brochures and sales deck, product explainer videos, social media posts, internal and outbound emails, etc.
• Also managed their PR activities and was responsible for project management.

Aug 2015 – Apr 2021 · 5 yrs 8 mos · India

• I have extensive experience in graphic designing and hand illustration, ranging from Logo/Symbol Design to Book Cover Designing.

Feb 2014 – Jun 2015 · 1 yr 4 mos · Pune Area, India

• Specialized in Hand drawn and illustrated kitsch and POP culture art for bespoke fashion accessories.
• Provided exclusive hand-painted designs to Love4Apple, New Delhi, an IPhone print-on-demand covers service.
• Customized and hand painted corporate gifting.

Jul 2012 – Oct 2016 · 4 yrs 3 mos · Erandwane, Pune

• Creative Art/Content Director, Social Media Strategist and content management

Aug 2011 – Jan 2022 · 10 yrs 5 mos · India

• Maiden collection of short stories titled "Not Totally Unbelievable" published in 2011.
• Short Story Titled "Escape" published in the "Chicken Soup for the Indian Doctor’s Soul" in 2011.
• Several short stories published in e-magazines such as UnBound, TMYS, etc., since 2015.
• Won a book cover design contest, published as the book cover for "Wafting Earthy"— an anthology of international short stories in February 2021.
• Short Story titled, "Fragrances Fade. Memories Don’t!" published in the same.
• Short Story titled "Dear Diary" published in an anthology titled "Stamped, Sealed but Unsent" in March 2021.
• Short Story titled "Breaking In!" published in a horror anthology titled "The Other Side" in October 2021.
• Published a collection of short stories titled "Not Unbelievable, Is It?" as an NFT book in January 2022.

Aug 2011 – Apr 2021 · 9 yrs 8 mos · Pune Area, India

• Blogging at http://klishmaklaver.blogspot.in/ since 2008
• Wrote book reviews as reading books has always been one of my greatest interests.
• Reviewed books for Penguin India, Blog Adda, and the like.
• Started microblogging on Instagram, flourished into a bookstagrammer.

Jun 2007 – Jul 2010 · 3 yrs 1 mo · Pune Area, India

• Founded a minimalist and modest art boutique and curated art from budding as well as established artists, sculptors and photographers.
• Represented Indian art and culture during the Commonwealth Youth Games 2008 hosted in Pune, India.
• Also specialized in custom designing wall decals and Vinyl wall claddings for office, home and gym interiors

Jan 2006 – Jan 2007 · 1 yr · Pune Area, India

• Creative Copy writing for print media and digital Ads, web content for prestigious retail brands.
• B2B content writing.

Jan 2006 – Jan 2007 · 1 yr · Pune Area, India

• Wrote copy content for print media—brochures, teaser newspaper Ad campaigns, hoarding Ad Campaigns for several Residential Apartment Projects and Condominiums.

Jul 2005 – Jan 2006 · 6 mos · Pune Area, India

• Successfully developed brand promotion print and electronic Ad- Campaigns.
• Was also responsible for planning, production and execution of all electronic media.
• Wrote AV scripts, TV ads, radio ads and jingles, website content, etc., for the Builder & Construction, Fashion, and Hospitality Industries.

Jan 2005 – Jan 2006 · 1 yr · Pune Area, India

• Written Feature reports for The Times of India Bi-weekly Supplements-Eastside Plus & Westside Plus, Pune. Was a learning experience meeting and interviewing famous personalities and writing cover features, movie reviews, restaurant reviews, event features, and advertorials.
• Wrote feature articles for Femina magazine and glossy newspaper supplements.